Three Sources to Contact with Your Questions:

2-1-1 
That's right, just three numbers instead of the usual seven in a phone number.  Several good features about this service.  For one, it is a program of United Way of Northeast Florida, which helps insure a quality program.  Also, you don't have to check the time to see if the service is available; this is a 24-hour-a-day service to the community.

This is an information and referral service.  Ask your questions, and get answers.  And if they don't know, they will try to find out for you.  If you need services but don't know where to get them, here is arguably the best place to start.

Also check out their website: http://www.nefl211.org/. 

Elder Helpline 
This is a statewide network operated locally under the auspices of ElderSource, the Northeast Florida Area Agency on Aging.  An experienced information and referral specialist is available Monday through Friday from 8 a.m. to 5 p.m.

This is a useful resource about senior issues and services, for seniors, family members of seniors, and caregivers.  Here are the telephone numbers that get you to this service:

1-877-391-6602  Toll Free
   391-6699  Local Number
   391-6637  TTY for Hearing Impaired

If you have questions related to health insurance or long term care, calling the Elder Helpline will connect you with SHINE (Serving Health Insurance Needs of Elders).  Assistance with health insurance counseling is a free service.

Sometimes you might wonder:  which should I call with my question, the Elder Helpline or 2-1-1?  The good news is that United Way and ElderSource coordinate their programs and will make sure you get to the one best in a position to assist you.

630-CITY   
This phone number (904-630-2489) gets you quick access to city services and information.  It also is the place to go to register a complaint about city services.  Business hours are 7:30 a.m. to 5:30 p.m. Monday through Friday, and closed on holidays.

Also check out this service online at www.coj.net.