Do you have a request for a city service or need information?

630-CITY (630-2489) provides a responsive and effective method of receiving requests for city services and providing information about those services.  630-CITY (630-2489) is the one number to call for city services.  (For emergencies call 911; for TTY call 630-7240)  

Before contacting 630-CITY gather as much information as possible concerning your request or complaint. The information you provide will assist us in responding to your request.  

A Customer Service Representative will:

• Answer your city-related questions.
• Immediately turn your request into a work order and forward it electronically to the appropriate city division.
• Provide an issue number so you can track your request to a satisfactory conclusion.
• Connect you with the appropriate person or division.  

How does 630-CITY (630-2489) make it easier for you?

• One call - that's all!  
• If we don't have the answer, we will connect you with the person or division that does.

In addition to calling 630-CITY (630-2489), you may also

1.  Make your request online: Just click here

2.  Fax your request: (904) 255-4968, or

3.  Visit: the address below during our business hours.*

214 N. Hogan St.
Suite 123
Jacksonville, FL 32202 

*Business hours:
   Monday - Friday: 7:30 a.m. - 5:30 p.m.
   Saturdays, Sundays and holidays: closed