Ombudsman Dinah Mason

Dinah L. Mason is currently the Ombudsman for the City of Jacksonville's Department of Central Operations.  She came to the position in November 2004.  Prior to joining the City, she was a consultant working with Damespoint Partners from 2002-2004.  Prior to that she was the President of Dinahsty's Consulting Firm from 1999-2004.  Her consulting firm specialized in small business management, MBE consulting in the area of construction, and consulting relations for various City of Jacksonville projects.

As the Ombudsman, she works closely with city agencies concerning contract compliance, payment processes and conflict resolution.

 

Mrs. Mason holds a Masters of Art in Marriage & Family Therapy from Webster University along with a Bachelor of Arts in Psychology from Columbia College.

 

Mrs. Mason is certified as a County Mediator by the Supreme Court of Florida, and has completed Supreme Court Training for Court Appointed Arbitration.

 

Phone: 904-255-8641
Fax: 904-255-8682
E-mail: dmason@coj.net

 

Deputy Ombudsman Angie Dixon

 

Angie Dixon is currently the Deputy Ombudsman for the City of Jacksonville, a position she has held since June of 2009.  In this capacity, Ms. Dixon works closely with city agencies concerning contract compliance, post-payment processes, conflict resolution and vendor performance.

 

Ms. Dixon joined the City of Jacksonville in December 2003 as a Performance Management Consultant/Trainer.  Over the past 4 years, she has held a variety of positions including Equal Business Opportunity Specialist, and Management Analyst in the Office of the Inspector General, her most recent position.  Prior to joining the City of Jacksonville, Ms. Dixon served as a Project Manager over the Demutualization Initiative for Prudential Insurance Company of America.

 

Ms. Dixon holds a B.S. degree in Nursing from the University of North Florida, and an MBA from the University of Phoenix.

 

A Jacksonville native, Ms. Dixon is certified as a County Mediator by the Supreme Court of Florida, and has completed Supreme Court Training for Court Appointed Arbitration.

Phone: 904-255-8637
Fax: 904-255-8682
E-mail: adixon@coj.net

 

Laura Irving Clerical Support Specialist

 

Laura Irving joined the City of Jacksonville in March of 2006.  Prior to coming to the city, she served in the United States Navy from 1984-1987 and worked for JEA for three years as a billing specialist.  She also has 8 years of banking experience from Bank of America.  She has worked in the city as a CSA III in the treasury department for almost 4 years and is now support for the staff of the Office of Ombudsman as a Clerical Support Specialist.  Ms. Irving is also commissioned as a notary public.

 

Phone: 904-255-8636
Fax: 904-255-8682
E-mail: lirving@coj.net

 

Department Central Operations

Office of the Ombudsman
214 North Hogan Street, Suite 700

Jacksonville, FL 32202