The Public Information Division

• provides media relations services for all city departments and divisions,
• creates and distributes internal and external communications, including an employee newsletter, 
• coordinates and provides editorial approval for most of the city's press releases and printed items (both photographic and written),
• produces audio and video material and
• manages Web site content.

The division maintains the city's customer service call center at (904) 630-CITY. It also houses the Cable Television Franchise Manager, providing a link between the cable service provider and its customers.

For information or requests, including public records requests*, please contact 630-CITY (630-2489) or use our online C.A.R.E. service.

*A public record is broadly defined in the Florida Statutes as "all documents, papers, letters, maps, books, tapes, photographs, films, sound recordings, data processing software, or other material, regardless of the physical form, characteristics, or means of transmission, made or received pursuant to law or ordinance or in connection with the transaction of official business by any agency." [119.011(1), F.S.]