If you have questions that aren't answered on this site, or if you need assistance, please call (904) 630-CITY (2489).  Please scroll down to view additional links.

**THE 630-CITY CALL CENTER IS CURRENTLY EXPERIENCING A HIGH VOLUME OF CALLS.  WE ANTICIPATE LONGER-THAN-USUAL WAIT TIMES THROUGHOUT THIS WEEK.  YOU MAY ALSO E-MAIL QUESTIONS TO 630CITY@COJ.NET.**

ANSWERS TO OUR MOST FREQUENTLY ASKED QUESTIONS:

• We are not billing monthly. The bill you received will cover your fee(s) through the end of 2008.  The next bill will go out in April 2009 for calendar year '09.
  
• Homeowners Associations seeking the pond credit are asked to submit one application for all the properties in the association covered by the pond permit.  Click here for details.
  
• The stormwater fee is in no way related to whether or not you have a septic tank or sewer service, or if you actually have an inlet, ditch or other drainage structure physically located on your property.  Click here for more information on this topic.
  
• If your property is completely void of any development (empty/vacant), you were billed in error.  Click here to find out how to have your bill corrected.
  
• If you received a bill but have sold the property, please click here for information.

BILLING
About the Solid Waste Fee	About the Stormwater Fee
Why did I get a bill?	How did you determine my fee(s)?
How do I pay my bill?	What happens if I don't pay?
What if there's an error on my bill?	Other Billing FAQs

STORMWATER *The Adjustments & Credits Manual and Applications are current as of April 24, 2008.  Previous versions of the applications will still be accepted.*
About the Stormwater Fee	How the Fee is Determined
Fee Adjustment (Correction) Information & Applications	Low-Income Exemption Information & Applications
501(c)(3) Exemption Information & Applications	Fee Credits Information & Applications
Guide to Credit Options (PDF 70K)	Adjustments & Credits Manual (PDF 445K)
Adjustments & Credits Manual Executive Summary (PDF 90K)	Stormwater FAQs

Note: Viewing PDF files requires Adobe Acrobat Reader, available for free from Adobe.

SOLID WASTE
About the Solid Waste Fee	How much will I pay?
Fee Adjustment Information & Applications	Fee Exemption Information & Applications
Solid Waste Division Web Site	Solid Waste FAQs