|
FAQ's
|
|
FAQ's
Q. Where can I pay my citation? A. There are several ways to pay for a parking citation. You may pay in person at any Tax Collector's Office. You may also pay online with a credit card through the city's Web site. Of course you can always use the envelope provided to send a check or money order to the address on the reverse of the citation. Q. I have a citation but it isn't in the system. A. Parking citations issued by the Jacksonville Sheriff's Office (citation number beginning with S) or airport personnel (citations beginning with A) are turned in to the controlling agency and in turn delivered to Public Parking. They are entered into the system as expeditiously as possible. Q. My meter does not work, who should I call? A. A meter malfunction can be reported through the City of Jacksonville C.A.R.E. system by calling (904) 630-2489 or online. The customer should be able to give the meter number and street location, as well as a detailed description of the malfunction. If a citation is received, the citation number should also be provided. You may also call the number at the bottom of the citation 630-1124. This information should be reported as soon as possible as it takes up to 48 hours to have the meter checked. Waiting an extended period of time before calling lessens the likelihood that maintenance personnel will be able to repeat the problem and repair the meter. Q. Who maintains the meters? 
Recently, the city installed electronic meters in many areas of the city to improve efficiency. Technicians continually update their knowledge and skills to keep up with advancing technology. Q. How can I set a court date to dispute a citation? A. You may elect to set a court date for a hearing to dispute your citation. Court dates cannot be arranged by telephone or via the Internet. To set a hearing date, you must appear in person at the Parking Facilities and Enforcement Division within 15 days of receiving the citation and complete a signed and notarized Court Appearance Agreement. You will then be assigned a future court hearing time and date. Please bring the actual citation, your driver's license and disabled permit (if applicable) to: Parking Facilities and Enforcement Failure to set a hearing within 15 days of issuance of the vilolation results in the waiver of rights to a court hearing. If you choose to pay your citation, your right to a court hearing is also waived. Failure to appear at a scheduled hearing is deemed an admission of guilt and agreement to pay. Q. How long do I have to pay my citation? A. Payment for parking citations are due in full the day of issuance. After 15 calendar days a $10 late fee is assessed. At this point you have also waived your right to set a court hearing. After 30 days another $15 late charge is added. After 40 days a 40 percent collection fee will be added. Q. When can I be cited for an expired tag? A. Decals are considered expired by Parking Enforcement Officers if not displayed properly on the license plate on the first day of the month immediately following the birth month of the registered owner of the vehicle. The decal is actually expired at midnight on the birthday of the registered owner. The only grace period that exists is until the end of the birth month. Q. Why was my car immobilized? A. Certain criteria exists pertaining to the immobilization of vehicles by Parking Enforcement Officers. If you have three citations in a deliquent status, you fall within this criteria. One delinquent handicap violation citation is another. When a vehicle is immobilized, payment of all outstanding citations and a $50 boot removal fee must be paid to the Tax Collector's Office. This payment must be in cash, as no other form of payment will be accepted. No exceptions. Q. How do I check if I have any outstanding citations? A. The City of Jacksonville website (COJ.net) provides an area for online payment of parking citations. If you select the "I want to..." tab on the home page, a drop down list will appear. Select "Pay parking citations." On the Parking Enforcement and Facilities page there is a "Pay your citations online" link that will take you to the same page. Input your license plate in the appropriate box and a list of any unpaid citations you have will be displayed. Q. Who can use Freight Loading Zones? A. Designated Freight Loading Zones (FLZ) are for the expeditious loading and unloading of freight. Commercial vehicles properly displaying company logos in the standardized format or individuals purchasing a FLZ permit from the Public Parking division may utilize a space for the one-hour limit as posted. Certain circumstances may arise that require someone without proper signage or documentation to park in a loading zone. If this occurs, the time must be brief as in a "dropping off or picking up" situation. Q. Who can I call about Special Event Parking? A. For Special Event parking downtown, call 630-1816
|
Parking Meter Maintenance is responsible for installing and collecting from approximately 1700 meters in the downtown area.