The Housing Services Division administers various programs targeted at improving the quality of life for low- to moderate-income residents of Jacksonville.  These programs include down payment assistance, home repair, rehabilitation of multifamily housing units, lead-based paint remediation, septic tank emergency assistance and conversion to city sewage from septic tanks.

In addition, the Housing Services Division provides funding to external agencies for new home construction, housing rehabilitation, down payment assistance, housing counseling, emergency rental assistance, emergency shelter, rental housing, special needs housing and technical and administrative support for non-profit housing agencies.