"Lean thinking" in business traces its origins to Henry Ford's Model-T production lines, through the success of the Toyota automobile company in the last half of the 20th century and to a 1996 book titled Lean Thinking by James Womack and Daniel Jones. "Lean thinking" was and is an effort to increase productivity, product reliability and customer satisfaction in manufacturing, but it has also been adapted by government at all levels to reduce waste and eliminate inefficiency.
The City of Jacksonville's Office of Inspector General helped develop and implement the following "Lean" projects to promote efficiency and good stewardship of public monies.
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