Consumer Tips

Some Ways to Avoid Problems

Before doing business with any company, always check the company's complaint history with the Better Business Bureau - (904) 721-2339.

Car Repairs:

Always request a written estimate.
Car repair businesses are required by the State of Florida Motor Vehicle Repair Act to register annually with the Florida Department of Agriculture and Consumer Services. Call 1-800-Help-Fla to check the registration and complaint status of the repair business.
If the cost of the repair is more than $100.00, the business must give you the option of:

requesting a written estimate;
being notified by the business if the repair cost exceeds an amount specified by the customer;
or not requiring a written estimate.

Car Sales:

Always read the sales agreement and all fine print.
Don't be pressured into making a purchase.
Don't sign anything until you've made a final decision to buy. Remember, you don't have a three-day cancellation period unless it is stated within your purchase agreement.
Most used cars sold in Florida are sold 'as is', meaning without a warranty. You are financially responsible for any repairs needed after you purchase the car.
Florida does not have a 'lemon law' for used cars.
Never agree to buy a used car unless you've had it inspected by an independent mechanic of your choice.
If the dealer makes any promises to 'take care of' existing problems, get those promises in writing and keep your copy as a record.

Home Improvement:

Always know your contractor!
Always check your contractor out to determine if there have been any complaints filed by consumers against the contractor:

in addition to the Better Business Bureau (mentioned above), you can call the Florida Department of Business and Professional Regulation at (904) 727-5591; and
the city's Construction Trade Qualifying Board

Contact the Florida Construction Industry Licensing Board at (904) 630-2657 to confirm the contractor is licensed to do business in the State of Florida.
Request that the contractor show you his/her contractor's license.
Always get a written contract.
Avoid any contractor who requires advance payment in full.
Don't sign a work completion certificate until al the work is completed to your satisfaction.
Be cautious of the home improvement door-to-door solicitor.
A contractor is required to have a contractor's license. An occupational license is not a substitute.