630-CITY is Jacksonville's customer service center.
Whether you're a resident, business owner or visitor, help is just a click, a call or an e-mail away. The City of Jacksonville will handle your request efficiently no matter how you submit it!
The Two Easiest Ways to Request Non-Emergency Help
CLICK
630CITY.coj.net
Request a service online, anytime, 24/7
After you click, select
"Request Service or Register a Complaint" or
Request Public Records" or
"Check Request/Complaint Status." |
CALL
904-630-2489
to request a service or report a problem.
TTY call 904-255-8008
Monday - Friday: 7:30 a.m. - 5:30 p.m.
Saturdays, Sundays and holidays: closed |
You may also
- Email us
- Fax us (904) 255-4968
- Write us or stop by and see us at 214 N. Hogan St., Suite 1180, Jacksonville, FL 32202 (map)
630-CITY provides a responsive and effective method of receiving requests for city services and providing information about those services, whether you contact us online or by phone. 630-CITY (904-630-2489) is the one number to call for city services. (For emergencies call 911; for TTY call 904-255-8008)
Before contacting 630-CITY gather as much information as possible concerning your request or complaint. The information you provide will assist us in responding to your request.
A Customer Service Representative will:
- Answer your city-related questions.
- Immediately turn your request into a work order and forward it electronically to the appropriate city division.
- Provide an issue number so you can track your request to a satisfactory conclusion.
- Connect you with the appropriate person or division.
Please note: Third party vendors such as www.seeclickfix.com or similar sites are not affiliated with or otherwise authorized by the City of Jacksonville to respond to citizen inquiries. Individuals requesting service through these websites may receive erroneous or incomplete responses or no responses at all.
