Office of the Ombudsman

Mission

To promote contractual fairness, equity and administrative accountability through communication, documentation and, if necessary, complaint mediation.

Purpose

Established pursuant to city ordinance, the Office of the Ombudsman is a clearinghouse for contractual compliance issues. It was created to ensure that the city's various using agencies, participating independent authorities, and vendor community receive an opportunity to be heard through a process devoted to the timely resolution of issues associated with post award contractual complaints, such as a payment or performance dispute, particularly as it relates to disputes involving a Jacksonville Small Emerging Business or JSEB.

If you are experiencing a compliance issue that directly or indirectly involves a public contract, you may contact:

Brian E. Clarke, Ombudsman
Office of the Ombudsman
214 N. Hogan Street, Suite 700
Jacksonville, FL 32202
(904) 255-8641 (telephone)
(904) 255-8682 (fax)
bclarke@coj.net