The mission of the Emergency Preparedness Division is to support our citizens and first responders, and to ensure that as a community we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

The Emergency Preparedness Division is responsible for disaster preparedness in accordance with and in support of national and state emergency plans and programs. The division also serves as the Duval County Emergency Management agency overseeing the Emergency Operations Center and The Consolidated City of Jacksonville/Duval County Comprehensive Emergency Management Plan (PDF 6 MB).

The City of Jacksonville Emergency Preparedness Division is the first locally accredited (2005) and re-accredited (2010) emergency management program in the world. This accreditation from the Emergency Management Accreditation Program (EMAP) signifies that Jacksonville has the necessary processes and plans in place to be prepared for disasters. Jacksonville is at the forefront of the emergency managementEmergency Management Accreditation Program Seal community, and this award echoes that we are not just ready, we are JaxReady!

For more information on the EMAP accreditation process visit

Mailing Address

Emergency Management logoEmergency Preparedness Division
Jacksonville Fire & Rescue Department
515 N. Julia St.
Jacksonville, FL 32202

Phone: (904) 255-3110
Twitter: @JaxReady

Call 9-1-1 to report a fire or other emergency.

Call 630-CITY (2489) for information or to request a service.

2014-2015 JaxReady Emergency Preparedness GuideTo help residents prepare for Hurricanes and other emergencies, The City of Jacksonville has partnered with Winn-Dixie and other partners to create the 2014-2015 JaxReady Emergency Preparedness Guide.

Download the 2014-2015 Emergency Preparedness Guide

The guide includes important information to help you and your family prepare for and recover from an emergency like a hurricane, flood, tornado, wildfire and more. The guide also includes updated maps for Duval County's evacuation zones. The guide will be available at area Winn-Dixie stores and published in The Florida Times-Union in the Sunday, June 1, edition of the newspaper.

Be JaxReady on the go with the JaxReady mobile app for iOS and Android devices.

In the face of disaster, Americans come together with courage, compassion and unity and ask, “How can I help?”

Community leaders agree the formula for ensuring a safer homeland consists of volunteers, a trained and informed public and increased support of emergency response agencies during disasters. Major disasters can overwhelm first responder agencies, empowering individuals to lend support. Source: FEMA

Get involved before disaster strikes. Here are a few ways you can help:

Your family may not be together when a disaster strikes so it is important to plan in advance: how you will get to a safe place; how you will contact one another; how you will get back together; and what you will do in different situations. (FEMA)

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Need Assistance? Call (904) 630-CITY

Dial 911 in the event of an emergency or (904) 630-0500 for a non-emergency.