The Duval County Emergency Preparedness Guide is a publication put out each year on June 1st at the start of Hurricane Season. The guide highlights life-saving information for residents in all times of disaster.  

The 2017 - 2018 Duval County Emergency Preparedness Guide can be found here

The full text of the 2017-2018 Guide is available below for translation into 66 Different languages (please utilize the Google Translate tab on the left sidebar):

Message from the Mayor
Dear Citizens, 
Improving public safety remains a top priority for me. I am committed to demonstrating this priority by working closely with law enforcement, first responders and community leaders to improve safety for the citizens of Jacksonville.
Preparing for an emergency is an important facet of public safety. Having a plan in place for your home and family, as well as taking the necessary precautions in the event of an emergency can save lives. Natural disasters, fi res, medical emergencies, storms, flooding and evacuations often occur without warning. The time to make a safety plan is now. 
This City of Jacksonville’s Preparedness Guide provides an overview of various situations that can occur, along with tips and step-by-step instructions for being better prepared. Knowing what to do before, during and after an emergency is critical. Seconds count when our safety is at risk. 
Your safety is important. By utilizing the safety measures outlined in this guide, Jacksonville residents can stay JaxReady! 
Lenny Curry Mayor 
This Guide was funded by a Department of Homeland Security Grant.

Table of Contents
Pg. 1 Mayor's Page
Pg. 2 Get a Kit
Pg. 3 Get a Plan
Pg. 4 Contact and apps
Pg. 5 Know the Hazards
Pg. 6 Flooding
Pg. 7 Tropical Storms & Hurricanes
Pg. 8 Making Informed Decisions
Pg. 9 Evacuations
Pg. 10 Sheltering & Special Needs
Pg. 11 Disaster FAQs
Pg. 12 After the Storm
Pg. 13 Military Information
Pg. 14 Emergency Notifications
Get a Kit
  • Recommended Items for a Basic Emergency Supply Kit:
  • Water
    • One gallon of water per person, per day, for at least seven days for drinking , food preparation, and sanitation.
  • Food
    • At least a seven day supply of non-perishable food and a can opener for canned food.
  • Radio
    • Battery powered or hand crank radio and a NOAA Weather Radio and extra batteries
  • Flashlight
    • Battery powered or hand crank and extra batteries
    • Identification, insurance policies, emergency plan, and bank account records in a sealed container
  • Prescription medication and eyeglasses
    • Medicine should last for at least seven days
  •  Cell phone
    • Include charger, inverter, or solar charger
  • Cash and travelers checks
  • Blanket 
  • Sleeping bag
  • Extra clothes
  • Sturdy shoes
  • First Aid Kit
  • Whistle
  • Sanitation and hygiene items
  • Garbage bags and plastic ties
  • Copies of important documents
Additional Items to Consider for an Emergency Supply Kit:
  • Infant formula or appropriate baby food
  • Diapers, clothes, and other necessities for babies
  • Pet supplies
    • At least a seven day supply of food, water, medication, and sanitary items
  • Feminine supplies and personal hygiene items
  • Extra pair of glasses or contacts
  • Denture needs
  • Matches in a waterproof container or a fire starter
  • Fire extinguisher
  • Multi-purpose tool
  • Two-way radios
  • Books, games, puzzles, or other activities for children
  • Extra blanket and warm clothes depending on the season
  • Mess kits
    • Include paper cups, plates, plastic utensils, and paper towels
Maintaining Your Kit
  • Keep items in airtight plastic bags and put your entire disaster supply kit in one or two easy-to-carry containers, such as an unused trashcan, camping backpack or duffel bag.
  • Keep canned food in a cool, dry place.
  • Store boxed food in tightly closed plastic containers to protect from pests and to extend its shelf life.
  • Throw out any canned goods that become swollen, dented or corroded.
  • Use foods before they go bad and replace them with fresh supplies.
  • Place new items at the back of the storage area and older ones in the front.
  • Change stored food and water supplies every six months. Be sure to write the date you store it on all containers.
  • Re-think your needs every year and update your kit as your family’s needs change.
  • Emergencies can happen anywhere. Remember to prepare supplies for home, work, and vehicles.
Bring your emergency supply kit with you if you go to a shelter!
Get a Plan
Family Plan 
  • Consider that family members might be away from home, at work or in school.
  • Determine an evacuation route and a backup route in case of traffic. 
  • Create a family communication plan with an emergency contact list. 
  • Determine what you will do if separated. Use the FEMA app to record emergency meeting locations.
  • Create a disaster supply kit. 
  • Mobile home residents should have a safe shelter plan. 
  • Register those with special needs with the City of Jacksonville Emergency Preparedness Division. See Page 10. 
  • Have adequate and updated health insurance for your kids. Check for more information. 
Marine Preparation 
  • Check with the manufacturer for the proper way to secure your boat during a storm.
  • Purchase necessary hurricane materials such as additional mooring lines, crew anchors, fenders, fender boards, chafing gear, and anchors. 
  • Do not moor parallel to the shore. Receding tides often capsize boats in this type of anchorage.
  • Safe storm moorings should consist of rope in good condition sufficient diameter and length, with at least three or four substantial anchor points. 
Business Preparation
  • Identify and protect vital records. Backup and store key files offsite. 
  • Protect electronic equipment from possible water damage. 
  • Have extra cash and your checkbook in case extra money is needed after the storm.
  • Develop a 24-hour emergency contact list with phone numbers of key employees. 
  • Set up telephone numbers for employees to check in and receive company information. 
  • Establish a temporary location for business operations in case your facility is damaged. 
  • Give employees enough time to secure their homes and prepare their families. 
Pet Plan 
  • Create a pet preparedness kit with medications, medical records, leashes, current photos of pets, food, water, bowls, cat litter, manual can opener, pet bed, pet carrier, ID collar, and toys. 
  • Have a list of boarding facilities and vets who can shelter animals during an emergency.
Livestock Preparation 
  • Ensure all animals have some form of identification and evacuate animals whenever possible. 
  • Make available vehicles and trailers needed for transporting and supporting each type of animal along with experienced handlers and drivers.
  • Ensure destinations have food, water, veterinary care, and handling equipment. 
  • If evacuation is not possible, animal owners must decide whether to move large animals. 
Home Preparation 
  • Replace or repair broken or damaged fences.
  • Inspect the roof for loose tiles, shingles, or debris. 
  • Consider replacing old or damaged shingles with new ones rated for hurricane force winds. 
  • Clear loose and clogged rain gutters and downspouts and adjust downspouts so water drains away from the house. 
  • Reinforce garage doors and tracks or replace with a hurricane tested door. 
  • Reinforce double entry doors with heavy duty foot and dead bolts. 
  • Use a security dead bolt with a one inch minimum bolt length. 
  • If possible, install rated hurricane shutters and inspect existing shutters. Detailed instructions on boarding up windows can be found at: 
  • Prepare a detailed written and or photographic inventory of your home’s contents and store it in a safe place with your policy. 
  • Keep trees around your home trimmed well before a storm to prevent damage.
Contact Information and Apps
JAXREADY App for Shelter and Evacuation Zone Information
  • Learn your evacuation zone. 
  • Locate shelters near you.
  • View which shelters are currently open.
  • Registration for special needs clients.
  • See if the Emergency Operations Center (EOC) is activated. 
  • Get up-to-date weather forecasts & view the local radar.
  • See the fire danger level.
  • Available for iOS and Android
FEMA App for Severe Weather Alerts and Safety Information
  • Receive weather alerts from the local National Weather Service
  • Fill out an emergency supply checklist.
  • Record emergency meeting location information.
  • View a map with open shelters and FEMA Disaster Recovery Centers (DRCs).  
  • Disaster Reporter feature: submit GPS photo reports to be displayed on a public map during disasters.
  • Available for iOS and Android
NWS Mobile  Phone Tool for Radar and Weather Information
  • Visit on your Smart Phone or web-enabled device.
  • Add the site to your home screen (or bookmark) to access weather data for your location of choice.
  • Monitor current conditions, receive hazardous weather outlooks, and view local satellite and radar imagery.
Know the Hazards
Watch vs. Warning 
The National Weather Service (NWS) issues weather watches and warnings for the protection of life and property.
 A Watch means…
Caution! Be Alert! Conditions are favorable for bad weather. Monitor the latest weather forecast! 
A Warning means… 
Get to Safety! Take ACTION! The bad weather is imminent. Seek appropriate shelter from the hazard. Know the Hazards
Thunderstorms can develop all months of the year in Jacksonville, and are most frequent in late spring through early fall. All thunderstorms have potentially deadly lightning. When thunder roars, go indoors!
Severe Thunderstorm Warning 
A Severe Thunderstorm Warning is issued when a thunderstorm is expected to produce large hail one inch in diameter or greater and/or is expected to produce dangerous wind gusts of 58 mph or greater. 
Cold Weather
Freeze Warning: Issued when the temperature falls to 32ºF or lower for at least 2 hours. 
Hard Freeze Warning: Issued when the temperature falls to 27ºF or lower for at least 2 hours.
Wind Chill Advisory: Issued when wind is 10 mph or greater for at least 4 hours and the wind chill is between 6ºF and 20ºF. 
Protect the 4 Ps: 
  1. People 
  2. Plants
  3. Pets 
  4. Pipes
Warm Weather 
Heat Advisory: Issued when the heat index is expected to be between 108ºF and 112ºF.
 Excessive Heat Warning: Issued when the heat index is expected to be 113ºF or greater. 
Wildfires are common and most probable April through June. Learn more under “Wildfires” at 
Help protect your home from Wildfires!
  • Create a 30 ft. defensible space
  • Mow grass regularly 
  • Prune tree limbs 10-15 ft. high
  • Clear out gutters
Flooding Facts for moving water:
  • 6 inches can knock over an adult.
  • 12 inches can wash away a small vehicle.
  • 2 feet can carry away most vehicles.
It is NEVER safe to drive or walk into flood waters! Turn around, don’t drown!
Situation that may cause the flooding:
Fresh Water
  • Slow moving or stationary showers and thunderstorms.
  • Persistent bands of rainfall.
  • Above normal rainfall combined with high astronomical tides
  • Tropical Systems
Coastal Flooding
  • Strong and persistent onshore flow
  • Higher than normal astronomical tides
Storm Surge 
  • Tropical system
  • Strong storm system over  the Atlantic Ocean (non-tropical)
Sources of information:
  • Radar Imagery:
  • Potential Rainfall:
  • Tide Information:
  • Weather Information:
  • National Hurricane Center:
Hydrographs for Water Level Monitoring
Monitor local water levels on several rivers, along the coast and other inland estuaries across the First Coast using hydrographs. Each location has pre-determined minor, moderate and major flooding level.
Tropical Storms & Hurricanes
Tropical storms and hurricanes are amongst the most dangerous weather hazards to Duval County. Hurricane season is June 1st to November 30th but storms can form in other months. The National Hurricane Center (NHC) provides the official tropical cyclone outlooks and official forecasts that can be viewed at
Hurricane Matthew tracked northward along and just east-northeast of the local coastline. Strong tropical storm force wind gusts impacted the local coast with a storm surge of up to 5ft above ground level at Jacksonville Beach.
Although Matthew did not make direct landfall in our area, this storm was an incredibly dangerous threat and a real ‘wake-up’ call to local residents that our area is indeed vulnerable to these destructive storms. How will you and your family prepare and react differently when the next storm threatens the First Coast?
Tropical Storm
  • Sustained winds of 39-73 mph
  • Watch: Conditions possible within 48 hours
  • Warning: Conditions expected within 36 hours
  • Sustained winds of 74 mph or greater
  • Watch: Conditions possible within 48 hours
  • Warning: Conditions expected within 36 hours
The National Hurricane Center (NHC) provides the official tropical cyclone outlooks and forecasts. The local National Weather Service in Jacksonville uses the NHC forecast, and downscales potential impacts for our local area. These impacts included wind gust forecasts, potential surge heights, and rainfall forecast amounts.
This graphic is a 5-day forecast for the CENTER of the storm. The white shaded area, or cone, is the area where the center of the storm could reside out through the 5 –day forecast period. 
Remember that IMPACTS from the storm including winds, rainfall, tornados and storm surge are felt outside of this forecast uncertainty cone.
A new Earliest Reasonable Arrival Time of Tropical Storm Force Winds graphic will depict the time that has no more than a 1-in-10 chance of seeing the onset of sustained tropical storm force winds (39 mph or more). Ideally, a user would complete storm preparations leading up to the time displayed in this graphic.
The storm surge watch/warning will become official in 2017. This graphic will highlight where life-threatening storm surge is most likely from a tropical cyclone. Life-threatening storm surge is defined as water level inundation of at least 3 feet above ground level.
Making Informed Decisions
Tropical cyclone monitoring is important throughout the year, not just during hurricane season. Hurricane season is June 1 to November 30 but storms can form in other months. The National Hurricane Center (NHC) provides the official tropical cyclone outlooks and official forecasts that can be viewed at 
Storm Track and Intensity
Once a tropical storm or hurricane develops, the NHC will issue forecasts, including a 5-day and 3-day forecast track. 
Visit for storm tracks and intensities. 
When you are in the 5-day Tropical Cyclone Track Forecast Cone
  • Gas and service your vehicles. 
  • Inspect and secure mobile home tie-downs. 
  • Listen frequently to radio, TV, or NOAA Weather Radio for status and forecasts of the storm’s progress.
  • Store lawn furniture and other loose, light-weight objects, such as garbage cans and garden tools. 
  • Purchase materials to board up windows (if shutters do not exist) and begin boarding up your home. Tape provides no protection.
When you are in the 3-day Tropical Cyclone Track Forecast Cone
  • Double check your emergency supply kit.
  • If your plans are to evacuate, make arrangements, book reservations, and pack your emergency supply kit and valuables in your car. 
  • Evacuate immediately if told to do so.
Hurricane or Tropical Storm Watch is Issued
  • Fill your vehicle’s gas tank.
  • Get cash, secure papers and valuables, and refill medication.
  • If you plan on evacuating, make final preparations to secure your home so you can leave as soon as an evacuation order is issued.
Hurricane or Tropical Storm Warning is Issued
  • Final Actions if Leaving 
  • Turn off propane tanks. 
  • Unplug small appliances. 
  • Empty the refrigerator and freezer. 
  • Turn off all the circuit breakers on the main electric panel in your house if advised to do so.
  • Turn off your home’s main water valve at the street. 
  • Secure all doors on your property. Garage doors are the most vulnerable. 
  • Notify your relatives of your plans to leave and where you will be going.
  • Leave an outside light on so utility workers and emergency responders can tell if the power is on.
Final Actions if Staying
  • Bring all patio furniture and loose items inside.  
  • Close storm shutters, board up remaining doors and windows, and brace garage doors. Do not use tape on windows!
  • Lower water level in pools by one foot. 
  • Turn refrigerator or freezer to coldest setting and open only if necessary. 
  • Be prepared to turn off utilities.
  • Identify a safe room such as an interior bathroom with no windows, or a closet.
  • Clean your bathtub and fill it with water in case water services are cut off.
Primary Evacuation Routes 
When an evacuation is ordered, I-95 and I-10 will be used to take you away from the storm. Beach residents and visitors can use Wonderwood Expressway, Atlantic Blvd., Beach Blvd., and J. Turner Butler Blvd. toward I-95 and I-10. Evacuation routes will be crowded as individuals from neighboring counties will be traveling through the area. Prepare to leave early.
Knowing your evacuation zone and evacuation route is critical to your safety. It allows you to evacuate when the time comes. Be sure to understand the risks associated with hurricanes and follow the instructions from local emergency preparedness officials. 
Plan your evacuation route ahead of time and leave early. The primary evacuation routes may be crowded. Have cash and a full tank of gas before leaving. Don't forget to bring your emergency supply kit with you when evacuating!
You can find your evacuation zone with the JAXREADY app or at
Sheltering and Special Needs Clients
Shelter Information 
The City of Jacksonville Emergency Preparedness Division will announce the opening of shelters through television, radio, social media, and on the JAXREADY App. Shelters are intended to be last resorts for residents living in an evacuation zone, mobile home, or unsafe structure. Residents are expected to bring their emergency supply kit to the shelter, including sleeping bags and pillows. If you decide to go to a shelter, secure your home and, if time permits, eat something before leaving. There is very little privacy in a shelter, and the conditions may be crowded. Prepare to stay at the shelter until the storm passes
General Population Shelters 
These shelters are open to everyone and filled on a first come, first served basis. Residents are expected to bring their own supplies. There is very little privacy and conditions may be crowded. Shelters provide a refuge of last resort for those individuals who need to evacuate and are unable to make their own arrangements, such as with friends, families, or in hotels outside evacuation zones. 
Pet-Friendly Shelters 
These shelters provide shelter to people and their pets. Only household pets are allowed. Reptiles will not be accepted at shelters. Pets will be secured in a separate area within the shelter. Owners are required to care for their pets. 
Special Needs Shelters 
Managed by the Florida Department of Health in Duval County, these shelters house individuals with special medical needs. These shelters provide safety, power, and basic medical supervision.  A caregiver must accompany any client requiring direct supervision or assistance.
Special Needs Registration
The City of Jacksonville Emergency Preparedness Division maintains a registry of clients who have been identified as persons with Special Medical Needs. These individuals require assistance during evacuations and sheltering.
Who is a Special Medical Needs Client?
A person qualifying for special needs is someone who is medically dependent on electricity (i.e. electricity needed for life-supporting equipment), oxygen, or individuals with physical, cognitive, or medical conditions who may require basic assistance from medical professionals. 
Any person that meets the special needs criteria and plans to go to a shelter during an evacuation in Duval County must pre-register in advance by filling out an application online or by calling, mailing, or faxing the Special Needs Registration Form to the City of Jacksonville Emergency Preparedness Division. 
Completing the Registration Form 
  • Download the Special Needs Registration Form at
  • Complete all the medical questions. 
  • Please write legibly. 
  • Remember to list a contact number. 
  • List only prescription medications. 
  • Complete one form per person. 
  • Include your apartment or unit number.
Mail: Jacksonville Fire and Rescue Department 
Emergency Preparedness Division 
515 N. Julia St., 4th Floor 
Jacksonville, FL 32202 
Fax: 904-630-0600 
Phone: 904-255-3110 
Frequently Asked Questions
What Evacuation Zone am I in?
You can find out what evacuation zone your address is in by visiting or by using the JAXREADY App. You can also use GPS to determine which evacuation zone you are currently in by using the App.
Which shelter is closest to me?
Duval County has 27 evacuation shelters. Most are located in schools. Shelter locations can be found through the JAXREADY app or by visiting Note that not all shelters will be open - listen for announcements for openings and closings of the shelters. 
If I do not evacuate, can I still get help from Emergency Responders?
Emergency responders may have difficulty reaching you during a disaster. Many roads could be blocked by high water or debris. Emergency responders will follow mandatory evacuation orders and may not be able to help those who do not evacuate.
Are mobile homes safe to use as shelters?
Mobile homes must never be used as a shelter since they can become unsafe with winds even below hurricane strength. If you live in a mobile home, check tie-downs for rust and breakage and evacuate when told to do so by authorities. Ask your park management what plans are in place for sheltering.
What can you expect at a shelter?
Shelters provide a refuge of last resort. There is very little privacy and conditions may be crowded. Food will be scarce and there may not be showers or bedding available. Prepare accordingly by bringing your own supplies, including your emergency supply kit.
Does homeowner insurance cover flood damage?
No. Flood damages are usually not covered under a homeowner's insurance policy. All homeowners should consider purchasing federal flood insurance through the National Flood Insurance Program.  Learn more at
When should I purchase insurance?
Insurance policies cannot be written or modified once a storm impacts the Gulf of Mexico or western Atlantic. Flood insurance must be purchased at least 30 days prior to this event.
Do I need insurance as a renter?
A landlord does not provide insurance for a tenant’s personal property. Prepare for the possibility of damage or loss of your personal property by obtaining flood insurance and renters’ insurance, which can help replace your damaged items.
When should I evacuate?
Always follow evacuation orders from local officials.  If you do not feel safe, evacuate and seek shelter elsewhere. You do not have to wait to be instructed. If you evacuate, leave a light on. Notify out of town relatives that you are leaving and where you are heading.
Will regular City services be interrupted?
Depending on the severity of the incident, services such as garbage collection may be delayed. Check for announcements.  
What happens if a power line falls?
Stay as far away from the line as possible. Downed lines are capable of electrifying the ground, especially when it is wet. Call  630-CITY or JEA at (904) 665-6000 immediately to report the line. Make sure to report if there are tree limbs or branches that fell into the line.
How can I safely operate a generator?
Carbon monoxide poisoning is one of the leading causes of death after storms in areas dealing with power outages. Never use a portable generator inside your home or garage.  Visit JEA online for detailedinstructions and guidelines at : 
After the Storm
Returning Home 
  • Have a form of identification with your current address. 
  • If you evacuated, return home only when officials say it is safe.
  • Once home, drive only if necessary and avoid flooded roads and washed-out bridges. If you must go out, watch for fallen objects in the road, downed electrical wires, and weakened walls, bridges, roads and sidewalks that might collapse.
  • Walk carefully around the outside of your home to check for loose power lines, gas leaks and structural damage. Check with JEA to determine if it is safe to turn the power back on if turned off prior to leaving.
  • Stay out of any building if you smell gas, if floodwaters remain around the building, or if the building or home was damaged by fire and the authorities have not declared it safe.
  • Use battery-powered flashlights. Do NOT use candles. Turn on your flashlight before entering a vacated building. The battery could produce a spark that could ignite leaking gas, if present.
Is Your Power Out?
The fastest way to report a power outage is to use your smartphone and report it online at You can also text OUT to 69532. 
CALL 904–630–CITY (2489) 
Call during EOC activation to get information regarding evacuation and shelters, special medical needs, public transportation, to report electricity outages including downed power lines, report storm damage,  and to receive the latest announcements, advisories, and closures. 
National Weather Service Jacksonville
1-800-499-1594 ext. 1
Call directly to report storm damage at any time of the year:
  • Hail (of any size)
  • Tornadoes and Waterspouts
  • Wind Damage (trees down, power lines down, structural damage)
  • Significant Flooding (Water approaching structures, streets blocked by high water)
Mosquito Control
The City of Jacksonville Mosquito Control Division expects an increase of mosquitoes usually one week after a major storm event.  In response to the higher populations, the City provides effective mosquito control while protecting public health and the environment.  Follow these tips to protect yourself from mosquitoes after a hurricane or tropical storm: 
Cover any bare skin with an insect repellent. The CDC and Florida Department of Health recommend using EPA-registered insect repellent containing one of the following ingredients: DEET, Picardin (KBR 3023), IR3535, or oil of lemon eucalyptus. Follow the directions on the package. Wear long sleeves, shoes with socks and pants when you are outside. Consider staying indoors whenever mosquitoes are active. 
Check the screens on your windows and doors.  If you find any holes, have them repaired to keep mosquitoes out. Use air conditioning when available.
Drain any standing water to prevent mosquito breeding sites. Empty water from flower pots, buckets, tarps, old car tires and barrels. Remove debris and water from rain gutters and downspouts. Change the water in pet dishes and replace the water in bird baths at least once or twice a week. 
To request service, contact 630-CITY (2489), or visit website at for more information and tips.
Military Information
Using Accountability and Assessment Systems 
Following a declared disaster, all military active duty, reserve, civilian employees, and their family members are required to log into their respective web-based Accountability and Assessment System to muster, identify their new location, and provide updated contact information. If your family was affected by a disaster, complete a Needs Assessment. A Family Support Representative will contact you.
Muster Instructions for Army, Navy, Air Force, and Coast Guard 
  1. Upon reporting to your new unit or if any of your information changes, login to your Accountability and Assessments System and update it.
  2. During an emergency or displacement, proceed to your designated safe haven as directed. 
  3. Once danger has passed and you have arrived at your safe haven, log into your system website and muster. Contact your chain of command regarding your safety. If you cannot log-in, report to your chain-of-command via any available means of communication or call the applicable helpdesk for assistance. (USCG personnel respond to alert message and provide status).
Complete the needs assessment in the applicable system website. Continue efforts to muster until accounted for: 
  • Army (ADPAAS) at or Helpdesk: 1-800-833-6622 
  • Navy (NFAAS) at or NFAAS Helpdesk: 1-877-414-5358 
  • Air Force (AFPAAS) at or AFPAAS Helpdesk: 1-800-525-0102 
  • Coast Guard (CGPAAS) at https://cgpaas.uscg. mil or CGPAAS Helpdesk: 1-866-946-9183
Navy & Marines 
  • Ready Navy: 
  • Ready Marine Corps: 
  • Navy Personnel Command Emergency Coordination Center: 1-877-414-5358 
  • DON Civilians, Dependents Helpline: 1-877-689-2722 
  • Individual Augmentee Family Helpline: 1-877-364-4302 
  • Navy and Marine Corps Relief Society: 361-961-3482
  • N.S. Mayport Info: 904-270-5401 
  • N.A.S. Jacksonville Info: 1-800-849-6024 
  • N.S.B. Kings Bay Info: 912-573-4513 
  • Marine Corps Support Facility Blount Island Information Line: 904-714-6290 
Coast Guard Sector JAX & National Guard 
  • Coast Guard Mutual Assistance:; 800-881-2462
  • Coast Guard Sector Jacksonville Command Center: 904-714-7561 or 904-714-7558.
  • Florida National Guard Family Programs: www.fl or 1-800-226-0360 
  • National Guard Bureau Family Program Hotline: 1-888-777-7731 
  • Florida Army National Guard, Headquarters, St. Augustine Information Line: 904-823-0364 
  • Florida Air National Guard, 125th Fighter Wing Command Post: 904-741-7125 
Muster Instructions for the Marine Corps 
  1. Prior to departing, login to MOL at and update your information. 
  2. During an emergency or displacement, proceed to your designated safe haven as required by evacuation protocol. Once you arrive at your safe haven, log-in to MOL and select the applicable disaster event code, accountability code, and adjust the planned location address. Contact your chain of command let them know of your safety. 
  3. After storm passage, upon termination of the accountability requirement and return to permanent residence, the Marine will select the ‘000’ disaster event code and update the planned location address if applicable.
Army & Air Force 
  • Ready Army: 
  • Ready Air Force: 
  • Army Well-Being Division Helpline: 1-800-833-6622 
  • Air Force Personnel Center: welcome.asp or 1-800-525-0102 
  • Army Emergency Relief: 
  • Army and Air Force Mutual Aid Society:
  • South Region:; 1-800-444-5445 
  • North Region:;  1-877-874-2273 
  • West Region:;  1-877-988-9378
Emergency Notifications
Wireless Emergency Alert (WEA) Messages are sent by authorized government agencies, including the National Weather Service (NWS), to alert people to specific hazards through their mobile devices.
 WEA Messages include: 
  • Hurricane Warnings 
  • Tornado Warnings 
  • Flash Flood Warnings 
  • Extreme Wind Warnings
  • NOAA All Hazards Weather Radio broadcasts weather forecast, watch and warning information 24 hours a day. Program your radio to the Jacksonville Transmitter frequency: 162.550 MHz
Please note The City of Jacksonville Emergency Preparedness Division will be moving to the EverBridge system for emergency notifications. CodeRED will no longer be used. You must re-register at EverBridge to receive emergency notifications. 
5 Reasons to Register for EverBridge® 
Emergency Notifications 
  1. Stay informed during an emergency. 
  2. Alerts are based on the location you give. 
  3. More than just weather warnings! 
  4. Lifesaving information. 
  5. No landline, no problem! EverBridge goes to your mobile device via text message and phone call. 
Sign up today at
The Florida Public Radio Emergency Network (FPREN) will communicate critical emergency information via radio and Florida Storms mobile app during times of crisis. In the First Coast area, tune to 89.9 WJCT-FM for information before, during, and after an emergency. If you must evacuate, signage on the state’s interstate highways will let you know the frequency of the FPREN public radio station in each area. No matter where you are in Florida, you will have the information you need to stay safe and prepared.
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City of Jacksonville Emergency Preparedness Division: 
National Weather Service Jacksonville: