City of Jacksonville Emergency Preparedness Guide 2018-2019
Message from the Mayor:
When it comes to emergency response, our city has learned a lot in recent years. Hurricanes Matthew and Irma brought difficult but defining moments for our community, demonstrating the resilience of our city and people.
These storms’ powerful winds and record-setting storm surges affected many First Coast families, with homes damaged and possessions lost to dangerous gusts, fallen trees, and rising tides.
Yet, the strong character of our citizens shined brightly throughout these challenges. I felt inspired as I visited neighborhoods following the storms and saw countless examples of communities and neighbors coming together to assist those in need. I heard numerous tales of friends sharing supplies and offering refuge in their homes.
And I witnessed this character in the actions of our dedicated public servants: the first responders who braved harsh conditions to rescue citizens from danger, the linemen and women who worked tirelessly to restore power, the volunteers who provided shelter for those in need, and the workers who helped clean up the debris and restore normalcy in the months following the storms.
As we enter a new season, we must remember the lessons of previous years and be ready as early as possible. This emergency preparedness guide provides important information and tools to help you and your family prepare for emergencies. It includes tips, checklists, and step-by-step instructions advising what to do before, during, and after an emergency.
I encourage you and your family to be JaxReady and use this guide as a resource throughout the year.
Know the Hazards
Before the Storm
- Thunderstorms and Lightning / Tornadoes / Wildfires I Warm & Cold Weather / Beach Safety / Hurricanes & Tropical Storms / Flooding
During the Storm
- Sign Up for Alerts and
- Emergency Notifications
- Protect Your Home from Storm Damage
- Make a Disaster Preparedness Plan
- Build an Emergency Supply Kit
After the Storm
- Should You Evacuate or Stay?
- Evacuation Shelters
- Special Needs Registration
- Storm Safety for Your Pets
KNOW THE HAZARDS
WEATHER EVENTS OCCASIONALLY SEEN IN DUVAL COUNTY
Thunderstorms and Lightning
- Post-Disaster Safety Tips
- Separating Storm Debris
- Recovery Resources
- Military Information
- Restoring Power
Thunderstorms can develop any time of the year in Duval County, but they are most frequent in late spring through early fall. All thunderstorms produce lightning. On average, Florida has 1.45 million lightning strikes per year. If you hear thunder, lightning is close enough to strike. During a thunderstorm, you should take the following precautions:
- Go inside or seek shelter immediately
- Avoid objects that conduct electricity
- Get as far away from water as possible
- Avoid open areas and high ground
A tornado is a column of violently rotating air that extends from a thunderstorm to the ground. Lightning and hail are common in thunderstorms that produce tornadoes. The extent of destruction caused by a tornado depends on its intensity, size, path, and amount of time it is on the ground.
If a tornado warning is issued and you are in a mobile home, vehicle, or outdoors, get to the closest substantial shelter. Move to an interior room on the lowest level of a sturdy building.
TORNADO WATCH: Storm conditions indicate tornadoes are possible in your area. Monitor radio and television reports for further updates.
TORNADO WARNING: A tornado has been sighted or indicated by weather radar. Proceed to safe shelter immediately.
Severe Thunderstorm Risk Categories
1 - Marginal
Isolated severe storms possible
Limited in duration and/or coverage and/or intensity
- Winds 40-60 mph
- Hail up to 1”
- Low tornado risk
2 - slight
Scattered severe storms possible
Short-lived and/or not widespread, isolated intense storms possible
- One or two tornadoes
- Reports of strong winds/wind damage
- Hail ~1”, isolated 2”
3 - enhanced
Numerous severe storms possible
More persistent and/or widespread, a few intense
- A few tornadoes
- Several reports of wind damage
- Damaging hail, 1-2”
4 - moderate
Widespread severe storms likely
Long-lived, widespread and intense
- Strong tornadoes
- Widespread wind damage
- Destructive hail, 2”+
5 - high
Widespread severe storms expected
Long-lived, very widespread and particularly intense
- Tornado outbreak
- Derecho (widespread, long-lived wind storms)
A wildfire is an unplanned, unwanted fire. Wildfires often occur in wilderness areas, but they can occur anywhere. Wildfires can start by natural causes, such as lightning, but most are caused by humans. While wildfires are a year-round risk in Florida, peak activity usually occurs January through June. Some ways that you can protect your home from wildfires include:
- Creating and maintaining a defensive space (30 ft. area around your home that is free of anything that will burn)
- Regularly cleaning your roof and gutters
- Regularly mowing grass and disposing of dead, dry plant matter
- Thinning out trees so there is at least 10 to 15 ft. between tree crowns
- Adhering to year-round burn ban
PREPARE YOUR FAMILY AND HOME
Warm & Cold Weather
- Install smoke detectors on every level of your home and test them at least every six months
- Install carbon monoxide detectors and test the batteries regularly
- Make sure everyone in your home knows how to use the fire extinguisher and knows where it is located
- Identify and practice escape routes from each room in your home
- Make sure everyone in your home knows how to shut off the gas, water and electricity at the main switches
- Designate a rallying point to meet in the event of a house fire
- Remember to include your pet(s) in your plan(s)
HEAT ADVISORY: Issued when the heat index ranges between 108°F and 112°F for any duration of time
EXCESSIVE HEAT WARNING: Issued when the heat index reaches or exceeds 113°F for any duration of time
FREEZE WARNING: Issued when temperatures are expected to drop below 32⁰F for at least two hours
HARD FREEZE WARNING: Issued when temperatures are expected to drop below 28⁰F for at least two hours
Protect the 4 P’s during cold weather:
- People should dress warmly and in layers.
- Pets should be brought indoors or given a warm place to sleep.
- Pipes that run outside should be insulated.
- Plants should be covered or brought indoors.
The beaches in Duval County use a flag system to inform swimmers of the current ocean conditions. Flags are located along the beach at various boardwalk cross-overs. In the absence of flags, swimmers should use extreme caution when entering the water.
Heat emergencies pose significant dangers. The body’s temperature can rise dangerously high when humidity combines with hot air temperatures. Make sure to stay cool, drink lots of fluids, apply sunscreen, and wear proper clothing to prevent a heat emergency.
Tips To Stay Safe In The Water
- Never swim alone
- Always swim with a lifeguard on duty
- Heed warnings from lifeguards
- Never underestimate the ocean’s ability
- Never swim if lightning or a storm is approaching
What are rip currents? Rip currents are powerful channels of fast-moving water that usually flow away from the shore. Rip currents can occur during both calm and rough conditions.
Where do rip currents form? Typically, rip currents form at breaks in the sandbar, and also near structures such as jetties and piers.
What are some clues that a rip current may be present?
Hurricanes & Tropical Storms
- No waves breaking in the area
- Unusual choppiness
- Discoloration of water
- A line of foam, seaweed, or debris moving seaward
Tropical disturbances, tropical depressions, tropical storms, and hurricanes are all different types of tropical cyclones, which are classified by their maximum sustained surface wind speed. Tropical cyclones are rotating low-pressure systems that form over warm tropical water.
Tropical storms and hurricanes are among the most dangerous risks to Duval County. Hurricane season is June 1st through November 30th, but storms can form any time throughout the year.
VISIT JAXREADY.COM FOR FLOOD ZONE INFORMATION
WATCH: TROPICAL STORM OR HURRICANE CONDITIONS ARE POSSIBLE WITHIN 48 HOURS IN WATCH AREA.
WARNING: TROPICAL STORM OR HURRICANE CONDITIONS ARE EXPECTED WITHIN 36 HOURS IN WARNING AREA.
HURRICANE MATTHEW - OCTOBER 2016
Although Hurricane Matthew did not make direct landfall in our area, it was a wake-up call to residents about the potential impact of destructive storms. Hurricane Matthew’s destructive forces hit the hardest along the coastline, where storm surge significantly affected Jacksonville Beach.
HURRICANE IRMA - SEPTEMBER 2017
Although Hurricane Irma had weakened to a tropical storm when it passed to the west of Duval County, it caused historic flooding throughout the city. Hurricane Irma was a demonstration of what happens to the St. Johns River when a tropical storm pairs with high tide and heavy rains. The water reached record levels and left many low-lying areas flooded for days.
Flooding is the most common natural disaster in the United States. With many low-lying areas, the St. Johns River, and other waterways, Duval County is always at risk for flooding regardless of whether a tropical cyclone is affecting our area. The impact of a tropical cyclone can vary depending on the amount of rainfall, wind intensity, high or low tide, storm surge, and wave characteristics.
The St. Johns River flows north towards the Atlantic Ocean. As a storm approaches, water begins to back up the river, slowing down its flow into the Atlantic. When paired with high tides and rainfall, widespread flooding is a major threat.
BEFORE THE STORM
PREPARATIONS PRIOR TO HURRICANE SEASON
Sign Up for Alerts & Emergency Notifications
- Six inches of moving water can knock over an adult
- Two feet of moving water can carry away most vehicles
- Floodwater can be electrically charged and very dangerous if there are downed powerlines
- Floodwater can contain debris, sharp objects, sewage, and microorganisms
- Floodwater can hide holes or other hazards under its surface
Download the JAXREADY app on your smart phone to monitor weather threats and plan to evacuate in the event of a natural disaster. Some of the features of the JAXREADY app include:
- Evacuation zones based on current location or address
- Shelter locations and openings
- Link to special needs registration
- Weather information and maps
- Wildfire and drought indexes
- Up-to-date weather forecast
- Live weather satellite imagery
- Current emergency activation level
- Translation into 78 languages
Download the JAXREADY app today! Available for iOS and Android devices
AlertJax Emergency Notifications
WHAT IS ALERTJAX?
AlertJax is an emergency notification system that alerts Duval County residents in the event of an emergency. This system provides time-sensitive information for local and county-wide emergencies, including severe weather warnings from the National Weather Service. AlertJax is a free service available to Duval County residents.
SIGN UP FOR NOTIFICATIONS
Register for an account today by visiting coj.net/alertjax. Once your account has been created, you can select how you would like to receive notifications. AlertJax is powered by Everbridge technologies. You can download the Everbridge app for your mobile device in the app store for both iOS and Android devices.
Protect Your Home
There are a number of things you can do to protect your home during a storm. One of the most important precautions you can take is to protect the areas where wind can enter your home. The following are some tips on how to protect your home from wind and flood damage:
- CONSIDER STORM SHUTTERS for all large windows and glass doors.
- CONSIDER A NEW ROOF with hurricane-rated shingles.
- MAKE SURE THE ROOF IS FASTENED to the structure with hurricane straps and clips.
- INSTALL HEAD AND FOOT BOLTS on double entry doorways.
- USE A SECURITY DEADBOLT with a one-inch minimum bolt on all exterior doors.
- CONSIDER A REINFORCED GARAGE DOOR or a hurricane-resistant garage door.
Get an Insurance Checkup
- CLEAN GUTTERS AND DRAINS to ensure they are free of debris.
- STOCKPILE emergency protective materials such as plywood and tarps.
- ELEVATE your heating and cooling systems, water heater, and electric panel if susceptible to flooding.
- DRY FLOODPROOFING: Making a building watertight through the use of waterproof membranes, backflow valves, and other measures.
- WET FLOODPROOFING: Modifying uninhabited portions of your home to allow floodwaters to enter and exit.
- ARE YOU READY?
Check in with your insurance agent well before hurricane season. Most property insurance policies do not cover flood losses. You will need to purchase a separate flood insurance policy if your property is at risk for flooding. Flood insurance is available through the National Flood Insurance Program in participating communities. Consider the following:
ASK YOUR AGENT about coverage for the cost of building code upgrades.
INVENTORY THE CONTENTS of your home to speed up the claims process.
TAKE PHOTOGRAPHS and save receipts of items or valuables.
SET ASIDE FUNDS to pay your hurricane deductible.
TO LEARN MORE about flood risks and flood insurance options, visit floodsmart.gov.
Make a Plan
Before hurricane season, develop or update your Family Emergency Plan. Hold a meeting with your family to discuss what you will do in an emergency. Practice your plan with your family. You should address the following in your Family Emergency Plan:
KNOW YOUR EVACUATION ZONE and establish an evacuation route (see back cover for map).
KNOW WHERE YOU WILL MEET if you are separated and where you will stay if you must evacuate.
PICK AN OUT-OF-TOWN CONTACT family members can call to check-in and receive statuses.
PLAN FOR YOUR ENTIRE HOUSEHOLD including children, pets, and individuals needing additional assistance.
Build an Emergency Supply Kit
In the event of an emergency, you may need access to food for several days. Being prepared means having your own food, water, and other essential supplies to last for at least three days. To assemble a supply kit, store items in airtight plastic bags and put your entire supply kit into one or two easy-to-carry containers.
Basic Emergency Supply Kit items
Additional Emergency Supplies
- Water (one gallon per person, per day for at least three days)
- Non-perishable food
- Manual can opener
- Radio (battery-operated or hand crank and a NOAA Weather Radio)
- Flashlight (battery-operated or hand crank)
- Extra batteries
- First aid kit
- Cell phone (charger, portable charger and inverter)
- Prescription medications
- Sanitation items (moist wipes, garbage bags, and plastic ties)
- Important documents (identification, insurance policies, and account records saved electronically or in a waterproof, portable container)
- Important telephone numbers
Consider adding the following items to your emergency supply kit based on your individual needs:
Emergency Pet Supply Kit
- Personal hygiene items
- Infant needs (formula, food and diapers)
- Non-prescription medications
- Matches or firestarter
- Cash or traveler’s checks
- Local and regional maps
- Clothing (complete change of clothes appropriate for the weather)
- Sturdy shoes
- Sleeping bags and extra blankets
- Fire extinguisher
- Multi-purpose tool
- Two-way radios
- Activities (books, games, and puzzles)
- Mess kit (paper towels and plates, and plastic cups and utensils)
Maintain Your Kit
- Food and water
- Food and water bowls
- Vaccination and registration records
- Collar or harness with ID tag, rabies tag and leash
- Plastic bags for pet waste
- Cat litter and litter tray
- Paper towels and disinfectant
- Current photo of you and your pet(s)
- Comfort items (toys, treats, and bedding)
FOOD STORAGE: Store canned food in a cool, dry place and boxed food in plastic or metal containers.
CHECK AND REPLACE: Regularly check the date on items in your kit, such as food, medications, and batteries, and replace expired items as needed.
UPDATE: Re-think your needs every year and update your kit as your family’s needs change.
DURING THE STORM
STAYING SAFE DURING A HURRICANE
Evacuate or Shelter in Place?
Preparation tips when a hurricane is expected
Deciding to Stay or Go
- Review your family emergency plan
- Refill prescription medications
- Trim or remove trees that are close enough to fall and cause damage to your home or property
- Check for weather updates regularly on your TV, radio, or online
- Bring loose, lightweight objects indoors, such as patio furniture and garbage cans
- Anchor objects that are unsafe to bring indoors
- Purchase supplies to board-up windows if you do not have storm shutters
- Gas and service your vehicles
If you are in a Mandatory Evacuation Zone, take action immediately. If you are not in a Mandatory Evacuation Zone, you may choose to stay in your home. Keep in mind, you may only need to travel a short distance to safely evacuate. Moving to a non-evacuation zone may be sufficient.
IF YOU DECIDE TO EVACUATE
When an evacuation is ordered, I-95 and I-10 may be your routes away from the storm. Beaches residents and visitors may use the Wonderwood Expressway, Atlantic Boulevard, Beach Boulevard, and J. Turner Butler Boulevard to reach I-95 and I-10 (see back cover for map). Evacuation routes may be crowded as individuals from neighboring counties also use these routes to evacuate.
FINAL ACTIONS IF EVACUATING
IF YOU DECIDE TO STAY
- Turn off propane tanks and/or gas
- Turn off power at main electric panel using main switch or flip all circuit breakers to the “off” position
- Turn off the main water valve at the street or inside your unit if in an apartment or condominium
- Secure all doors and windows
- Take your Emergency Supply Kit with you
Keep in mind that you may not be able to leave your home for several days. Surrounding conditions may impede emergency officials from getting to you even if floodwaters and winds do not directly impact your home. Frequently check for weather updates on your TV, radio, or online.
FINAL ACTIONS IF STAYING
- Move your vehicle to higher ground, a garage, or another safe location
- Fully charge your cell phone in case you lose power
- Turn your refrigerator and freezer to the coldest settings and only open when necessary
- Close storm shutters and stay away from windows and exterior doors
Safety Reminder: Never use a generator, gasoline-powered equipment, grill, camp stove, or charcoal burning device inside or in any partially enclosed area. Keep such devices outside and at least 20 ft. from doors, windows, and vents.
Whether you are evacuating or sheltering in place, the coin in freezer trick can be used to determine if the contents of your freezer thawed during a storm. Fill a cup with water and place it in the freezer. Once the water is frozen solid, place a coin on top and store the cup in the freezer. Upon return to your home, the coin’s location in the cup will determine if your freezer items stayed intact (at the top), partially defrosted (in the middle) or completely defrosted (at the bottom). As a general rule, when in doubt throw it out!
Evacuation shelters are a refuge of last resort and should only be considered if you need to evacuate and have no other options. If you can safely shelter in place, stay with friends or family, or stay in a hotel, it is recommended that you do so.
If your only option is to stay at a shelter, bathe and eat before securing your home and relocating. Citizens are encouraged to bring their own food, pillows, and bedding. Do not bring any valuables with you. Smoking and/or alcohol consumption is not permitted at any shelter. Additionally, childcare is not provided at any shelter; you are required to supervise your children.
Keep in mind, shelter locations may change from year to year, so do not go to a shelter until it has been announced that it is open.
GENERAL POPULATION SHELTERS
General population shelters are managed by the American Red Cross and are filled on a first-come, first-served basis.
What Should You Bring to a Shelter?
SPECIAL NEEDS SHELTERS
- Air mattress, blankets, pillows, or other bedding
- Food, water, and medication
- Important papers
- Games, toys, and books
- Flashlight and batteries
- Additional safety, hygiene or comfort items
- Your emergency supply kit (see Emergency Supply Kit section)
A special needs shelter is a designated structure that has backup power and is capable of providing safe refuge for evacuees who have health conditions that require basic assistance or supervision from a medical professional during a disaster. These shelters are managed by the Florida Department of Health in Duval County.
Things to Consider:
- A caregiver must accompany any individual requiring more than basic assistance
- Individuals with special dietary needs should bring their own food
- You must PRE-REGISTER every year if you plan to stay at a special needs shelter
Pet-friendly shelters provide shelter to evacuees and their pets. Only household pets, including dogs, cats, birds and rabbits, are allowed in pet-friendly shelters.
- Pets must be current on vaccinations
- Pets must be properly caged or crated
- Pets may be sheltered separate from owners
- Owners are required to care for pets
PLEASE NOTE: NO REPTILES ARE ACCEPTED
What Should You Bring for Your Pet?
AFTER THE STORM
RECOVERING FROM A HURRICANE
Post-Disaster Safety Tips
- Your pet emergency supply kit (see page 9)
- A carrier, crate, kennel, or cage
- Current vaccination records for your pet
- A collar on each pet with current ID, city license, and rabies tags
If you evacuated, wait for public officials to announce that it is safe before you return home. Each year, there are a significant number of injuries while cleaning up after a storm. Consider the following tips to stay safe after a storm:
AVOID DRIVING: Following a storm, traffic signals may not be working or there may be downed powerlines and trees. Only drive if necessary.
AVOID FLOODWATERS: Avoid driving or wading through floodwaters as they may be electrically charged, contain dangerous debris, or be covering places where the ground has washed away.
CHECK FOR DANGER: Check the outside of your home for loose powerlines, gas leaks, or structural damage. Do not enter a building until it has been inspected.
PROTECT YOURSELF: Wear appropriate protective gear, such as gloves and masks, to shield yourself from debris and airborne hazards.
PREVENT FURTHER DAMAGE: Do what you can to prevent further damage to your home, such as placing a tarp over a hole in the roof or covering a broken window.
AVOID ELECTRICAL EQUIPMENT: Do not use electrical equipment if it is wet or if you are standing in water.
CLEAN AND DISINFECT everything that got wet as floodwaters can contain sewage, bacteria, and chemicals.
THROW AWAY any food that was not maintained at a proper temperature or may have been exposed to floodwaters.
REMEMBER THE COIN IN FREEZER TRICK. If the coin is on top of the frozen cup of water, then the contents of your freezer stayed frozen and are safe for consumption. If the coin has moved, the contents may be questionable and should be thrown away.
WHAT TO DO IF A TRAFFIC SIGNAL IS NOT OPERATING
Flashing red : Light should be treated as a four-way stop.
Flashing YELLOW : Drivers should proceed with caution only when traffic permits.
No Signal Lights: Light should be treated as a four-way stop.
AIR OUT your home by opening doors and windows whenever you are present and conditions are safe.
MOVE OUT saturated, porous materials such as upholstered furniture or mattresses, especially if there is visible fungal growth.
CLEAN OUT and disinfect any remaining debris and mud in your home.
If your home is damaged from a storm, first contact your insurance company or agent. You may need to contact a professional to dry out your home or tear out flooring, drywall, insulation, or other materials that were saturated by floodwaters.
Scam artists are known to target areas that have been impacted by storms. Be cautious of potential scams such as people posing as licensed contractors. See page 15 for more information.
The City of Jacksonville Mosquito Control Division expects an increase in mosquitoes, usually one week after a major storm event. In response, the City provides effective mosquito control while protecting public health and the environment. Follow these tips to protect yourself from mosquitoes after a storm:
- Cover bare skin with insect repellent
- Wear long sleeves and pants when outside
- Consider staying indoors
- Check and repair screens on windows and doors
- Drain standing water to prevent mosquito breeding sites
- Remove debris and water from rain gutters and downspouts
Visit coj.net/mosquito for more information.
Information & referral hotlines
City Customer Service
(904) 630-CITY (2489)
Food & Shelter
United Way (211)
FREE Helpline: 2-1-1
American Red Cross
Feeding Northeast Florida
The Salvation Army
(Food and Shelter Information)
Salvation Army Relief Drive:
Items often needed include non-
perishable food, dry goods, diapers, formula and hygiene items. NO CLOTHES. Drop off at 41 North Davis Street, Jacksonville, FL 32204.
Crisis Clean-Up Hotline
- Free service (debris removal, muck-out work, tree cutting, etc.) by volunteers
- Services are dependent on availability
- Call to register for services
SCAM WARNING: The Northeast Florida Builders Association warns that people posing as licensed contractors may approach homeowners about doing repairs. Citizens can verify a contractor’s license by contacting the Florida Department of Business and Professional Regulation at (850) 487-1395 or at myfloridalicense.com. Also, anyone can report unlicensed activity at (866) 532-1440.
Federal Emergency Management Agency
Transitional sheltering assistance: Please visit femaevachotels.com.
Property Damage as a Result of a Hurricane: Contact FEMA at the phone numbers listed above or visit disasterassistance.gov.
SUBSTANTIAL DAMAGE: If a building is in a floodplain and is substantially damaged (50% or more of the building value), it MUST be brought into compliance with local floodplain management regulations. All property owners should check with local building officials to determine if permits for repair are required BEFORE beginning work. There can be serious consequences for not complying with the permitting process.
Cable TV & Phone
If you are an organization with volunteer interests, email Jenny O’Donnell at firstname.lastname@example.org. For individual volunteer opportunities, please visit uwnefl.galaxydigital.com or call (904) 330-3962.
ACCOUNTABILITY AND ASSESSMENT SYSTEMS
Following a declared disaster, all active duty military, reserve, and civilian employees, are required to log in to their respective web-based Accountability and Assessment System to muster, identify their new location, and provide updated contact information. If your family is impacted by a disaster, complete a needs assessment. A family support representative will contact you.
MUSTER INSTRUCTIONS FOR ARMY, NAVY, AIR FORCE, AND COAST GUARD
- Upon reporting to your new unit or if any of your information changes, log in to your Accountability and Assessment System and update it.
- During an emergency or displacement, proceed to your designated safe haven as directed.
- Once danger has passed and you have arrived at your safe haven, log in to your system website and muster. Contact your chain-of-command regarding your safety. If you cannot log in, report to your chain-of-command via any available means of communication or call the applicable helpdesk for assistance.
- USCG personnel respond to alert message and provide status.
- Complete the needs assessment in the applicable system website. Continue efforts to muster until accounted for.
Army (ADPAAS): adpaas.army.mil
Navy (NFAAS): navyfamily.navy.mil
Air Force (AFPAAS): hafpaas.af.mil
Coast Guard (CGPAAS): cgpaas.uscg.mil
MUSTER INSTRUCTIONS FOR THE MARINE CORPS
- Before departing, log in to MOL at mol.usmc.mil and update your information.
- During an emergency or displacement, proceed to your designated safe haven as required by evacuation protocol. Once you arrive, log in to MOL and select the applicable disaster event code, accountability code, and adjust the planned location address. Contact your chain-of-command to let them know you are safe.
- After the storm, terminate the accountability requirement and return to your home. The Marine will select the “000” disaster event code and update the planned location address if applicable.
NAVY AND MARINE CORPS CONTACTS
- Ready Navy: ready.navy.mil
- Ready Marine Corps: ready.marines.mil
- Navy Personnel Command Emergency Coordination Center: 1-877-414-5358
- DON Civilians, Dependents Helpline: 1-877-689-2722
- Individual Augmentee Family Helpline: 1-877-364-4302
- Navy-Marine Relief Society: (361) 961-3482 or nmcrs.org
- N.S. Mayport Info: (904) 270-5401
- N.A.S. Jacksonville Info: 1-800-849-6024
- N.S.B. Kings Bay Info: (912) 573-4513
- Marine Corps Support Facility Blount Island Information Line: (904) 714-6290
COAST GUARD SECTOR JAX AND NATIONAL GUARD CONTACTS
- Coast Guard Mutual Assistance: cgmahq.org; 1-800-881-2462
- Coast Guard Sector Jacksonville Command Center: (904) 714-7561 or (904) 714-7558
- Florida National Guard Family Programs: fl.ng.mil or 1-800-226-0360
- National Guard Bureau Family Program Hotline: 1-877-777-7731
- Florida Army National Guard, Headquarters, St. Augustine Information Line: (904) 823-0364
- Florida Air National Guard, 125th Fighter Wing Command Post: (904) 741-7125
ARMY AND AIR FORCE CONTACTS
- Ready Army: ready.army.mil
- Ready Air Force: beready.af.mil
- Army Well-Being Division Helpline: 1-800-833-6622
- Air Force Personnel Center: afpc.af.mil
- Air Force Helpdesk: 1-800-525-0102
- Army Emergency Relief: aerhq.org
- Army and Air Force Mutual Aid Society: aafmaa.com
JEA Restoration 1-2-3
How JEA Restores Power After a Storm and How You Can Help
Phase 1: Public Safety
- General Website: tricare.mil
- South Region: humana-military.com; 1-800-444-5445
- North Region: hnfs.com; 1-877-874-2273
- West Region: uhcmilitarywest.com; 1-877-988-9378
As soon as weather conditions permit, JEA begins assessing our facilities, making critical repairs to our power plants, transmission lines, substations, and water and sewer facilities. We then restore power to our local hospitals, shelters, and police and fire stations, and make repairs to the “backbone” of our electric grid that will bring the majority of our customers back into power as quickly as possible.
WHAT YOU CAN DO
Phase 2: Individual Customers
- Stay Safe: Phase 1 is our public safety phase, and we appreciate your patience as we restore these critical services first. If possible, stay off the roads, and avoid downed power lines.
- Know That We Are On It: Just as you’d pull over on the highway to let an ambulance pass, you can help us save lives and restore power to everyone faster by waiting for the announcement that JEA is ready to accept outage reports from individual customers.
With public safety repairs complete, JEA will announce that we are entering Phase 2 and are now ready to accept outage reports from individual customers. Utility crews now begin making repairs by electric “circuits” – repairing an entire circuit of approximately 2,500 homes before moving on to another circuit. Priority is given to making repairs that will restore power to the most customers.
WHAT YOU CAN DO
Phase 3: Final repairs
- Report your outage: Call (904) 665-6000 or visit jea.com/outage to report your power outage.
- If you have already registered for JEA alerts, you can also text “OUT” to MyJEA (69532).
When repairs to all major circuits are complete, JEA will enter Phase 3, targeting the few remaining isolated outages. We know this phase can be the most frustrating for those few customers who are still without power, and we appreciate your continued patience as we direct all our resources toward completing the restoration process. Rest assured, we will not stop until everyone has power.
WHAT YOU CAN DO
If You Still Do Not Have Power: Sometimes, major storms can cause damage to your home that will prevent your power from coming back on even though JEA has made all necessary repairs to your circuit. If everyone else in your neighborhood has power and you do not, please call (904) 665-6000 so JEA can help you determine the cause of your continued outage.
To Help Us Better Assist You:
Frequently Asked Questions
What Evacuation Zone Am I In?
- Check your circuit breaker: Have any switches been tripped? Please note: If your home has any storm-related flooding, address this issue first before attempting to assess any home electrical problems.
- Make a visual inspection of the outside of your home: Is there any visible damage to your weatherhead – the place where electric wires attach to your home? Are there any wires dangling on the ground that should be connected to your home? If so, stay clear and call (904) 665-6000 to report it.
- If you are returning home after evacuating: Enter cautiously and look for signs of flooding or other damage. Steer clear of any downed power lines and report them to
- Power up gradually: Turn on your appliances one at a time to prevent power surges.
The JAXREADY app will tell you which evacuation zone you are in based on your current location. You can also find your evacuation zone by entering your address on the JAXREADY app or at jaxready.com.
When should I evacuate?
Always follow evacuation orders from local officials. If you are in a Mandatory Evacuation Zone, take action immediately. If you do not feel safe, seek shelter elsewhere. If you do plan to evacuate, do so as early as possible. Keep in mind that you may not need to travel a far distance to safely evacuate. Moving to a non-evacuation zone may be sufficient.
If I Do Not Evacuate, Can I Still Get Help?
Emergency responders may have difficulty reaching you during a disaster. Roads may be inaccessible due to water, debris, or other hazards. Emergency responders will follow mandatory evacuation orders and may not be able to help those who do not evacuate.
Where are shelters located?
Duval County has numerous evacuation shelters, most of which are located in schools. Keep in mind that not all shelters will be open. Do not go to a shelter until it is announced that it is open. Open shelter locations can be found on the JAXREADY app or by visiting jaxready.com.
Are City Services Interrupted?
Depending on the severity of the incident, services such as garbage collection may be delayed. Check for announcements regarding potential interruptions.
Does Homeowners or Renters Insurance Cover Flood Damage?
No. Standard homeowners or renters insurance policies do not cover damages caused by flooding. A separate flood insurance policy is necessary to protect against flood losses. Flood insurance is available through the National Flood Insurance Program (NFIP). For more information on flood insurance, contact your insurance agent or the NFIP directly at 1-800-427-4661 or floodsmart.gov.
Should I Purchase Flood Insurance?
There is typically a 30-day waiting period following the purchase of flood insurance. Additionally, insurance policies cannot be written or modified once a storm impacts the Gulf of Mexico or western Atlantic. Contact your insurance agent today to ensure that you are covered.
How Can I Protect Myself From Contractor Fraud?
Only hire a licensed contractor. Be cautious of anyone coming to your home uninvited and offering to do repairs. Obtain a written estimate or contract for work to be completed. Do not pay in full before work begins or pay the final balance until work is completed to your satisfaction. Do not pull permits for the contractor as this may be an indication that they are not properly licensed. Visit myfloridalicense.com to check if a contractor is licensed. Report potential fraud to the State of Florida Consumer Fraud hotline at 1-866-966-7226.
Emergency Information (Fill in this section with your personal information)
Emergency Meeting Places:
- In your neighborhood
- Outside of your neighborhood
Home Phone #
Work Phone #
Primary Care Doctor:
The following ads are for City of Jacksonville Services are included in the Emergency Preparedness Guide:
Jacksonville Fire & Rescue Department
Smoke Detector Program
Smoke detectors help save lives by warning residents of a fire.
The Jacksonville Fire & Rescue Department provides and installs a free smoke detector for any qualifying* Jacksonville resident living in a single family or multi-family residence. For a free smoke detector or replacement batteries, call (904) 630-CITY (2489).
*Some exclusions apply. Businesses, contractors and rental properties do not qualify for the smoke detector program.
Learn more at myJFRD.com.
Be Prepared Before Disaster Strikes
Special Needs Registration
If you have a health condition and require basic assistance during a disaster, contact us today to see if you qualify for Special Needs.
Visit our website at coj.net/specialneeds to complete the special needs registration online or call (904) 630-CITY (2489).
You MUST pre-register if you plan to stay in a Special Needs Shelter during an emergency.
REMINDER: You must register every year to maintain your special needs status.
coj.net/specialneeds or (904) 630-city (2489)
Separating Storm Debris
DEBRIS SEPERATION: Separate debris into the four categories shown below. Failure to keep debris separated by type may prevent workers from collecting it.
- WHITE GOODS/
- CONSTRUCTION & DEMOLITION/ BULKY WASTE DEBRIS: Building Materials, Carpet, Drywall, Fencing, Furniture, Lumber, Mattresses, Plumbing, or Sandbags.
- VEGETATIVE DEBRIS:
Leaves, Logs, Plants, or Tree Branches. Bag leaves for weekly pick-up (5 cubic yards/30 bags). Do not put vegetative debris in City-issued trash or recycling carts.
- ROUTINE Household WASTE
WHERE TO PLACE DEBRIS: Debris should be placed curbside, without blocking the roadway or storm drains. Place debris at least three feet away from all obstacles. Do not stack or lean debris against utility boxes/poles, mailboxes, fire hydrants, or other structures. Do not place debris under trees or power lines.
WHEN TO PLACE DEBRIS: Debris should be placed curbside as soon as safely possible after the storm to ensure efficient removal. Storm recovery crews make multiple passes, targeting areas with the heaviest debris first.
DO NOT BURN DEBRIS: Burning storm debris is a violation of Jacksonville’s year-round burn ban. Citizens can report this violation to 630-CITY(2489) by phone, or online at 630city.coj.net.
NO PICK-UP ZONE: Debris placed between property and sidewalk, ditch or utility line will not be picked up.
PLEASE NOTE: Tree contractors are required to haul away resulting debris and properly dispose of it per ordinance Sec. 380.206.
OPEN BURNING IS PROHIBITED
DO NOT BURN YARD WASTE OR STORM DEBRIS.
The City of Jacksonville's year-round burn ban prohibits the open burning of yard waste and storm debris. This rule is in addition to the year-round state ban on the burning of household garbage. Burns contained within the confines of a BBQ grill or similar device used solely for cooking purposes are permitted. Report violations by calling (904) 630-CITY (2489) or visiting 630city.coj.net.
ENVIRONMENTAL QUALITY DIVISION
Where to Go When You Need to Know
Whether you are a resident, business owner, or visitor, help is just a click or call away. To better assist us in responding to your request, gather as much info as possible concerning your issue or complaint prior to contacting 630-CITY.
Click or Call
- 630CITY.coj.net or MyJax Mobile App
- (904) 630-CITY (2489)
During an emergency weather event...630-CITY extends its hours to provide answers to your questions and help keep you and your loved ones safe!
Animal Care & Protective Services
Storm Safety for Your Pets
Do NOT set pets loose. They will not “be OK.”
Bring your pets indoors at the first signs of a storm. Conditions could deteriorate quickly.
If you have animals that are likely to run and hide, keep them on a leash or in a carrier so that they are safe, secure, and ready to go should you need to evacuate.
Put together a grab-and-go emergency pet supply kit. In addition to medications, vaccination records, leash, and favorite toy, include three to four days of pet food and a gallon of bottled water per pet, per day.
Understand that at pet-friendly shelters, you will be responsible for the care of your pet.
Be Part of the Solution - Spay or Neuter
2020 Forest St.
(904) 630-CITY (2489)