Hurricane Matthew: Registration Closes, Recovery Efforts Continue

December 22, 2016  
Damaged House

Now that the registration period for Hurricane Matthew has ended, survivors are reminded that FEMA and SBA are still available to answer questions and provide assistance to applicants with unmet needs or needs not met by insurance settlements.

NFIP policy holders affected by Hurricane Matthew are reminded by the State and FEMA to submit a Proof of Loss within 120 days of their flood loss.
Registration—Stay in Touch
Disaster assistance applicants with questions regarding their application status, or unmet needs are encouraged to stay in touch with FEMA the following ways:

  • Calling 800-621-3362 (621-FEMA) between 7 a.m. and 11 p.m., seven days a week until further notice. Applicants who use 711 or Video Relay Service/VRS may also call 800-621-3362. People who are deaf, hard of hearing or have a speech disability and a TTY may call 800-462-7585. Multilingual operators are available (press 2 for Spanish).
Determination Letters
If you receive a letter from FEMA, please read it carefully and respond if necessary. Sometimes FEMA just needs extra documents to process the application.

You may appeal any determination provided by FEMA in writing regarding Individual Assistance. Call the FEMA helpline at 800-621-3362 or (TTY) 800-462-7585 for any questions on the appeal review process and to review your file. Multilingual operators are available.
National Flood Insurance Program (NFIP)
A flood insurance policy through the NFIP is the best protection against flood-related loss. Check with your local community to see if they participate in the NFIP. Survivors who accept disaster assistance from FEMA or the U.S. Small Business Administration (SBA) may be required to purchase flood insurance.

  • For more information on flood insurance or the National Flood Insurance Program, visit or call 888-379-9531.
  • Property owners who already have flood insurance are encouraged to check and update their policies yearly.
Homeowners and renters who have an NFIP policy and suffered damages or losses from Hurricane Matthew are reminded that the date to submit a Proof of Loss was extended from 60 to 120 days from the date of their flood loss.
As of Dec. 19, 2016, the National Flood Insurance Program (NFIP) has received 5,267 claims and approved more than $86 million for Hurricane Matthew. More than $21.2 million has been disbursed in advanced payments.
U.S. Small Business Administration (SBA)
Second to insurance, SBA low-interest disaster loans are the primary source of federal assistance to rebuild disaster-damaged private property. SBA offers low-interest disaster loans to homeowners, renters, businesses of all sizes, and private nonprofit organizations. Although the application period for SBA disaster loans ended Dec. 16, 2016, applicants are reminded that SBA is still available to answer questions and assist with pending applications the following ways:

  • Via phone at 800-659-2955
  • By email at
Tax Relief
Storm survivors in designated counties have until March 15, 2017, to file certain individual and business tax returns and make certain tax payments with the Internal Revenue Service. This includes an additional filing extension for those with valid extensions that ran out at midnight Oct. 17, 2016.


Federal Assistance as of Dec. 20, 2016:

  • 42,092 individuals and families have registered
  • Total dollars approved: more than $18 million
    • Housing Assistance: more than $15.3 million
    • Other Needs Assistance: more than $2.7 million
U.S. Small Business Administration (SBA) loan activity:
  • Dollars approved: more than $58.7 million
  • 22,171 inspections completed (99 percent)