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Information Technologies Division

ITD Interim Director and CIO Announced
September 07, 2011

Deputy Chief Administrative Officer, Karen Bowling, announced today that Eric Nagel will be the new Interim Director and Chief Information Officer.

E-CARE Coming Soon
August 26, 2011

E-CARE is a website for the citizens of Jacksonville to add issues into the CARE database. You may have heard of CARE if you have ever called 630-CITY to request a COJ service or to register a concern.  
No login wil be required and you will be able to:

  • Search by keyword
  • Add an issue (request or complaint)
  • Check the status of an issue
  • View issue details
  • Request public records

E-CARE is a mobile application for use with your smart phone, as well as with Internet Explorer, Firefox and Google Chrome. No additional software will be required.

ITD at a Glance

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  • Operates 7 days a week – 24 hours a day – year round  
  • Supports over 8,000 COJ employees utilizing approximately 6,200 PC’s 
  • Receives and resolves over 40,000 calls at the Service Desk 
  • Supports 10,400 radios - the majority deployed to JSO and JFRD
  • Supports 200 remote City locations including fire stations, libraries, community and recreation centers
  • Manages 2,300 miles of fiber network infrastructure
  • Maintains approximately 250 separate systems 

A Message from the Interim Director & CIO

ITD’s vision is to complete IT projects and services for our users on time, with no problems, and within budget while supporting our users’ business processes and the associated delivery of services to the citizens of Jacksonville. This vision is achieved by building strategic user relationships, understanding user business objectives and delivering cost effective aligned solutions via value-based IT service.

Eric Nagel
Interim Director & Chief Information Officer
City of Jacksonville
Information Technologies Division
Jacksonville, FL 32202
Office: 904-255-8006

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