Office of Consumer Affairs  I  Ice Cream Trucks  I Mobile Food Dispensing Vendors  I  Charitable Solicitation
Unfair and Deceptive Trade Practices  I  Feed the Homeless I  Human Trafficking

What is the purpose of the Office of Consumer Affairs?

The Office of Consumer Affairs regulates and enforces the following City of Jacksonville Municipal Codes:
  • Miscellaneous Business Ordinance - Chapter 250
  • Unfair and Deceptive Trade Practices Ordinance - Chapter 696
  • Charitable Solicitation on the Right-of-Way Ordinance - Section 804.806
  • Human Trafficking Public Awareness Sign/Outreach - Section 150.413

Where do I go to get a permit?

Chapter 250 - Miscellaneous Business Regulations
  • Section 250.701-711: Residential Soliciting and Peddling – a permit is required (with restrictions) through the Duval County Tax Collector’s Office.
  • Section 250.123-124: Feeding of the Homeless for Bona-Fide Religious Motivations – obtain a permit from the Office of Consumer Affairs.
  • Section 250.301-306: Sidewalk Vendors – obtain a permit from the Duval County Tax Collector’s Office (State of Florida Requirements); site and sign restrictions.
  • Section 250.401-405: Transient Merchants – obtain a permit from the Duval County Tax Collector’s Office (State of Florida Requirements); site and sign restrictions.
  • Section 250.501-504: Downtown Sidewalk Vendors and Open Air Markets – obtain a permit from the Duval County Tax Collector’s Office; requires a special application from the Office of Economic Development.
  • Section 250.601-604: Street Vendors – a permit is required (with restrictions) from the Duval County Tax Collector’s Office.
  • Section 250.1001-1011: Special Events Vendors – a vending license agreement is required; obtain an application from  the Office of Special Events.
  • Section 250.1101-1104: Ice Cream Truck Operator Permit – obtain this permit from the Office of Consumer Affairs.
  • Section 250.1201-1208: Mobile Food Dispensing Unit Vendors – obtain a checklist from the City of Jacksonville’s website at www.coj.net/food-trucks.
Chapter 696 - Unfair and Deceptive Trade Practices
  • Section 696.102-109: Unfair and Deceptive Trade Practices – the Office of Consumer Affairs investigates and mediates complaints pertaining to consumer fraud and/or protection.
Chapter 804 - Jacksonville Traffic Code
  • Section 804.806-807: Pedestrians Right of Way Charitable Solicitation Permit – non-profit right-of-way solicitation permit applications are processed through the Office of Consumer Affairs.
Chapter 150 - Adult Enteratinment and Services Code
  • Section150.413: Human Trafficking Public Awareness Signs and Outreach Ordinance – specific businesses are required to post Human Trafficking posters in English and Spanish.

Did You Know?

  • Vending without the required permit(s) is punishable by a citation up to $500, depending upon the civil class offense.
  • Vending on private property requires a notarized dated letter from the property owner.
  • Property must be properly zoned for outside sales usage.
  • Vending in a City of Jacksonville park requires an application from the Parks, Recreation and Community Services Department.
  • Vending in the Downtown Overlay area requires a special vending permit from the Downtown Investment Authority (DIA).
  • Ice Cream Truck vending requires a Florida Department of Law Enforcement (F.D.L.E.) background check.
  • Ice Cream Truck vendors are required to meet the Mobile Food-Dispensing Unit (MFDU) requirements and checklist process. The MFDU checklist is available at www.coj.net/ food-trucks.

How do I request a service or file a complaint?

The Office of Consumer Affairs investigates and mediates consumer complaints that cover a myriad of areas as they pertain to consumer fraud and/or protection. To contact Consumer Affairs with an issue:
  • Notify us online at 630city@coj.net.
  • Call the City of Jacksonville at (904) 630-CITY (2489) to speak with a Consumer Affairs investigator.

Where can I read the Code of Ordinances for the City of Jacksonville?

Please visit https://www.municode.com/library/fl/jacksonville/codes/code_of_ordinances for the full listing, or click on one of the links below for ordinances enforced by the Office of Consumer Affairs.