Citizen Compliment and Complaint Procedure

Thank you for taking the time to inform us of a situation that you believe deserves our attention. We encourage both positive and negative citizen feedback to assist us in our goal of providing the best law enforcement service possible to the citizens of our community.


Should you wish to compliment an employee who has provided you with outstanding service, please email the commendation to us by clicking here. The commendation will be forwarded to the member's supervisor for review and appropriate action.


If you have a complaint of misconduct involving a JSO employee please use the information provided below to file your complaint.

  • How to File a Complaint
  • Complaint Form (Please go to page 3 of the form for instructions on how to submit the completed document to the Jacksonville Sheriff's Office Internal Affairs Unit) 

The most appropriate person to file a complaint is the person experiencing or witnessing alleged police misconduct rather than uninvolved third parties.

We will need the cooperation of the involved citizen to ensure a successful investigation. However, parents or guardians should feel free to make complaints on behalf of their minor children.

Frequently Asked Questions 

Please click here to download the Employee Complaint Procedure quick reference brochure.

F.S.S. 837.06: Whoever knowingly makes a false statement in writing with the intent to mislead a public servant in the performance of his or her official duty shall be guilty of a misdemeanor of the second degree.


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