An emergency is when immediate police,
fire department, or medical assistance is
necessary to protect life or property.
9-1-1 calls are handled on a priority basis. The most serious emergencies are handled first.
Critical information the 9-1-1 call-taker will need to provide so we can effectively assess your emergency.
- What is the emergency?
- What's wrong?
- What type of crime is in progress?
- Where is the emergency? With the increase in cell phone usage this has become a very critical question.
- Give the address, include building number, apartment number or nearest cross street.
- The name of the building or color of house is also helpful.
- Who needs help?
- If possible, please provide the name, age, gender, and any other descriptive information that would assist the police officers when they arrive at the scene. (Example: color of clothing, height/weight, hair/eye color).
- Did you see any weapons involved?
- What type?
All questions are important!
- Remain calm and give direct answer to the questions asked.
- Speak slowly and clearly.
- You will be asked several questions so the dispatcher can send the right type of help.