What is an Emergency ?

An emergency is when immediate police,
fire department, or medical assistance is
necessary to protect life or property.

9-1-1 calls are handled on a priority basis. The most serious emergencies are handled first.

Critical information the 9-1-1 call-taker will need to provide so we can effectively assess your emergency.

• What is the emergency?
  • What's wrong?
  • What type of crime is in progress?
     
• Where is the emergency? With the increase in cell phone usage this has become a very critical question.
  • Give the address, include building number, apartment number or nearest cross street.
  • The name of the building or color of house is also helpful.
• Who needs help?
  • If possible, please provide the name, age, gender, and any other descriptive information that would assist the police officers when they arrive at the scene. (Example: color of clothing, height/weight, hair/eye color).
• Weapons?
  • Did you see any weapons involved?
  • What type?

All questions are important!

• Remain calm and give direct answer to the questions asked.
• Speak slowly and clearly.
• You will be asked several questions so the dispatcher can send the right type of help.