What is the Communications Center ?
The Jacksonville Sheriff's Office Police Communications Center is the primary Public Safety Answering Point (PSAP) for Duval County. The center answers all incoming phone calls through the 9-1-1 emergency line or the (904) 630-0500 non-emergency line.
In addition to answering 9-1-1 phone lines, the Communications Center also answers "non-emergency" phone lines at (904) 630-0500. Jacksonville Fire and Rescue is a secondary PSAP, meaning that the primary PSAP transfers calls involving fire or rescue to them, as appropriat
e.
Other law enforcement agencies within Duval County, such as Jacksonville Beach Police, Atlantic Beach Police, and Neptune Beach Police, operate PSAPs as well. Calls originating from within those jurisdictions are automatically routed to the appropriate PSAPs. All calls outside those jurisdictions are routed to the Jacksonville Sheriff's Office.
In 2011, 1,465,115 calls for service were received, a decrease of 45,267 calls for service from the 1,510,382 in 2010. This represents a 2.99% decrease in calls for service. Of this number, 684,303 calls for service were received on 9-1-1, a 1.73% increase from the 672,633 calls to 9-1-1 that were answered in 2010. In 2011, the Communications Center received 780,812 non-emergency calls for service, a decrease of 6.79% from the 837,749 non-emergency calls answered in 2010.
Incoming 911 and Nonemergency Calls Workload 2011
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|
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2009
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2010
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2011
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9-1-1 Calls Received
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679,452
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672,633
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684,303
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Nonemergency Calls Received
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859,245
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837,749
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780,812
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Total Phone Calls
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1,538,697
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1,510,382
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1,465,115
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The Communications Center of the Jacksonville Sheriff's Office is divided into two sections: Call-taking and Dispatching.
Call-taking
The Call-taking section answers all incoming phone calls from the public. Any call requiring police presence is entered into our computer system and sent to dispatch.
When necessary, a 9-1-1 Call-taker can add an interpreter from an outside service to the line. Non English speaking individuals who may need translation assistance should be able to to say, in English the name of their native tongue.
The Communications Center is equipped with special text telephones for responding to 9-1-1 calls from Deaf or hearing/speech impaired callers.
Dispatching
The Dispatching section is divided into of six separate zones, each with its own dispatcher, one detective dispatcher, and two National Crime Information Center/Florida Crime Information Center dispatchers. The zone dispatchers are responsible for dispatching calls for service to available patrol units as well as handling any incoming radio traffic from patrol units.