Contacting JSO

Emergency
In an emergency, always dial 9-1-1 and the operator will direct your call based on the nature of the emergency.

Non-Emergency
For non-emergency calls to JSO, please use (904) 630-0500.

Comments/Feedback
If you want to share feedback about JSO or report information about a crime, please click here.

Compliments and Complaints
If you want to compliment an officer or make a complaint, click here for more information.

Frequently Called Numbers
For a printable file of more than three dozen frequently called numbers at JSO, click here*.

Hearing Impaired Assistance
Emergency Services
Members of the hearing impaired community can access 911 using a TTY phone system. TTY phones have special tones that the receiving units in the JSO Communications Center translate into text. All JSO dispatchers are trained to assist customers who use TTY equipment. Notice Under the Americans With Disabilities Act*

Assistance "Out in the Field"
The JSO uses DEAF LINK to assist the deaf and hearing impaired community. If a deaf or hearing impaired citizen stops a police officer to report a crime or have a conversation, and cannot communicate, the citizen can be brought to the nearest substation (or to the Police Memorial Building or the Pre-Trial Detention Facility.) Deaf Link allows immediate communication with a sign language interpreter through the computer (24 hours a day, seven days a week).

 

Locations

Police Memorial Building
501 E. Bay Street, Jacksonville, FL 32202 (Map It)

Community Transition Center
451 Catherine Street, Jacksonville, FL 32202 (Map It)
Information 7 a.m. – 10:45 p.m. - (904) 630-2856
Between 10:45 p.m. – 7 a.m. - (904) 630-2860
Clinic/Medical - (904) 358-1960
Watch Lieutenant - (904) 630-2808

Jacksonville ReEntry Center (JREC)
1024 Superior Street, Jacksonville, FL 32254 (Map It)
Phone: (904) 301-2400
Fax: (904) 384-8365

Montgomery Correctional Center
4727 Lannie Road, Jacksonville, FL 32218 (Map It)
Information - (904) 766-5076
Chaplain - (904) 630-5736
Clinic/Medical - (904) 766-5083
Watch Commander - (904) 766-5048

Northeast Florida Criminal Justice Training and Education Center
4715 Capper Road, Building P, Jacksonville, FL 32218 (Map It)
(904) 713-4900

Patrol Zone 1
Gateway Town Center, 5258-13 Norwood Avenue, Jacksonville, FL 32209 (Map It)
Phone: (904) 924-5361
Fax: (904) 924-5371
Hours: 8 a.m. to 5 p.m., Mon. - Fri.
e-mail: JSOzone1@jaxsheriff.org

Patrol Zone 2
Regency Square, 9501 Arlington Expressway, Jacksonville, FL 32225  (Map It)
Phone: (904) 726-5100
Fax: (904) 726-5103
Hours: 7 a.m. to 5 p.m., Mon. - Fri.
E-mail JSOzone2@jaxsheriff.org

Patrol Zone 3
7100 Powers Avenue, Jacksonville, FL 32217 (Map It)
Phone: (904) 828-5463
Fax: (904) 828-5465
Hours: 8 a.m. to 5 p.m. Mon. - Fri.
E-mail: JSOzone3@jaxsheriff.org

Patrol Zone 4
Cedar Hills Shopping Center, 3726 Blanding Boulevard, Jacksonville, FL 32210 (Map It)
Phone: (904) 573-3165
Fax: (904) 573-3174
Hours: 8 a.m. to 5 p.m. Mon. - Fri.
E-Mail:  JSOzone4@jaxsheriff.org

Patrol Zone 5 
Edward Waters College Center (Effective Nov. 18, 2013)
1767 Kings Road, Jacksonville, FL 32209  (Map It)
Phone: (904) 384-8028 or (904) 470-8900
Fax: (904) 384-8610
Hours: 8 a.m. to 5 p.m. Mon.-Fri.
E-mail JSOzone5@jaxsheriff.org

Patrol Zone 6
Highland Square Shopping Center, 936 Dunn Avenue, Jacksonville, FL 32218 (Map It)
Phone: (904) 696-4335
Fax: (904) 696-4339
Hours: 8 a.m. to 5 p.m., Mon. - Fri.
E-mail: JSOzone6@jaxsheriff.org

Pre-Trial Detention Facility
500 E. Adams Street, Jacksonville, FL 32202 (Map It)
Inmate Information - (904) 630-5759
Chaplain - (904) 630-5736
Clinic/Medical - (904) 630-7410
Mail - (904) 630-5835
Property - (904) 630-5718
Watch Lieutenant - (904) 630-5760