Contacting JSO

Emergency
In an emergency, always dial 9-1-1 and the operator will direct your call based on the nature of the emergency.

Non Emergency
For non-emergency calls to JSO, please use (904) 630-0500.

Comments/Feedback
If you want to share feedback about JSO or report information about a crime, please click here.

Compliments and Complaints
If you want to compliment an officer or make a complaint, click here for more information.

Frequently Called Numbers
For a printable file of more than three dozen frequently called numbers at JSO, click here.

Hearing Impaired Assistance
Emergency Services
Members of the hearing impaired community can access 911 using a TTY phone system. TTY phones have special tones that the receiving units in the JSO Communications Center translate into text. All JSO dispatchers are trained to assist customers who use TTY equipment. Notice Under the Americans With Disabilities Act

Assistance 'Out in the Field'
The JSO uses DEAF LINK to assist the deaf and hearing impaired community. If a deaf or hearing impaired citizen stops a police officer to report a crime or have a conversation, and cannot communicate, the citizen can be brought to the nearest substation (or to the Police Memorial Building or the Pre Trial Detention Facility.) Deaf Link allows immediate communication with a sign language interpreter through the computer. (24 hours a day, seven days a week)