Emergency - In an emergency, always dial 9-1-1 (TTY Services Available) and the operator will direct your call based on the nature of the emergency.
Non-Emergency - For non-emergency calls to JSO, please use (904) 630-0500.
General Information - (904) 630-7600
Comments/Feedback - If you want to share feedback about JSO or report information about a crime, please click here.
Compliments and Complaints - If you want to compliment an officer or make a complaint, please click here for more information.
Frequently Called Numbers - Printable file of more than three dozen frequently called numbers at JSO*.
Hearing Impaired Assistance
Emergency Services
Members of the hearing impaired community can access 9-1-1 using a TTY phone system. TTY phones have special tones that the receiving units in the JSO Communications Center translate into text. All JSO dispatchers are trained to assist customers who use TTY equipment.
Notice Under the Americans With Disabilities Act*
Assistance "Out in the Field"
The JSO uses
DEAF LINK to assist the deaf and hearing impaired community. If a deaf or hearing impaired citizen stops a police officer to report a crime or have a conversation, and cannot communicate, the citizen can be brought to the nearest
substation (or to the Police Memorial Building or the
Pre-Trial Detention Facility.) Deaf Link allows immediate communication with a sign language interpreter through the computer (24 hours a day, seven days a week).
Locations
Police Memorial Building
501 E. Bay Street, Jacksonville, FL 32202 (Map It)
Community Transition Center
451 Catherine Street, Jacksonville, FL 32202 (Map It)
Information 7 a.m. – 10:45 p.m. - (904) 630-2856
Between 10:45 p.m. – 7 a.m. - (904) 630-2860
Clinic/Medical - (904) 358-1960
Watch Lieutenant - (904) 630-2808
Jacksonville ReEntry Center (JREC)
1024 Superior Street, Jacksonville, FL 32254 (Map It)
Phone: (904) 301-2400
Fax: (904) 384-8365
Montgomery Correctional Center
4727 Lannie Road, Jacksonville, FL 32218 (Map It)
Information - (904) 766-5076
Chaplain - (904) 630-5736
Clinic/Medical - (904) 766-5083
Watch Commander - (904) 766-5048
Northeast Florida Criminal Justice Training and Education Center
4715 Capper Road, Building P, Jacksonville, FL 32218 (Map It)
(904) 713-4900
Patrol Zone 1 (Downtown / Springfield / Eastside)
Substation Location: Gateway Town Center
5258-13 Norwood Avenue, Jacksonville, FL 32209 (Map It)
Phone: (904) 924-5361
Fax: (904) 924-5371
Hours: 8 a.m. to 5 p.m., Mon. - Fri.
e-mail: JSOzone1@jaxsheriff.org
Patrol Zone 2 (Arlington / Intracoastal West)
Substation Location: Regency Square
9501 Arlington Expressway, Jacksonville, FL 32225 (Map It)
Phone: (904) 726-5100
Fax: (904) 726-5103
Hours: 7 a.m. to 5 p.m., Mon. - Fri.
E-mail JSOzone2@jaxsheriff.org
Patrol Zone 3 (Southside / Baymeadows / Mandarin / San Marco)
Substation Location off of Prominence Parkway
8875 Liberty Ridge Drive, Suite 110, Jacksonville, FL 32256 (Map It) (08/16/2017 - Public Notice: Substation Relocation Update)
Phone: (904) 828-5463 or (904) 538-9902
Fax: (904) 828-5465 or (904) 538-9760
Hours: 8 a.m. to 5 p.m. Mon. - Fri.
E-mail: JSOzone3@jaxsheriff.org
Patrol Zone 4 (Riverside / Avondale / Ortega / Westside)
Substation Location: Cedar Hills Shopping Center
Cedar Hills Shopping Center, 3726 Blanding Boulevard, Jacksonville, FL 32210 (Map It)
Phone: (904) 573-3165
Fax: (904) 573-3174
Hours: 8 a.m. to 5 p.m. Mon. - Fri.
E-Mail: JSOzone4@jaxsheriff.org
Patrol Zone 5 (Northwest / New Town / Baldwin / Whitehouse)
Substation Location: Edward Waters College Center
1767 Kings Road, Jacksonville, FL 32209 (Map It)
Phone: (904) 470-8900
Fax: (904) 384-8610
Hours: 8 a.m. to 5 p.m. Mon.-Fri.
E-mail JSOzone5@jaxsheriff.org
Patrol Zone 6 (Northside / San Mateo / Oceanway / Dunn Avenue)
Substation Location: Highland Square Shopping Center
936 Dunn Avenue, Jacksonville, FL 32218 (Map It)
Phone: (904) 696-4335
Fax: (904) 696-4339
Hours: 8 a.m. to 5 p.m., Mon. - Fri.
E-mail: JSOzone6@jaxsheriff.org
Pre-Trial Detention Facility
500 E. Adams Street, Jacksonville, FL 32202 (Map It)
Inmate Information - (904) 630-5759
Chaplain - (904) 630-5736
Clinic/Medical - (904) 630-7410
Mail - (904) 630-5835
Property - (904) 630-5718
Watch Lieutenant - (904) 630-5760
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