What is VINE?
VINE is an automated computer program offered for crime victims. The purpose of the VINE program is to provide victims of crime continuous access concerning an inmate's custody status.
By calling the VINE telephone number, a crime victim can check the current custody status of an offender or inmate. Victims may also register with the VINE system to be automatically notified upon the release or transfer of a specific inmate.
This program is offered to assist victims of crime in Jacksonville and the State of Florida. It is an extension of the services already offered by the Jacksonville Sheriff's Office and the Jacksonville Victim Services Center.
For further information on resources and services offered to crime victims in Jacksonville, please call the Sheriff's Office Victim Services Counselor at 630-1764 and/or the Jacksonville Victim Services Center at 630-6300.
How does a victim call VINE?
The VINE telephone number is 1-877-846-3435.
Victims or their next of kin of any crime may determine if an inmate is in the custody of the Jacksonville Sheriff's Office Pre-Trial Detention Facility or the State of Florida Department of Corrections. After dialing the VINE number with a touch-tone telephone, callers simply follow the instructions given by the system. Callers will be asked to provide the inmate's jail number or name.
How does a Victim register to be notified by VINE?
Victims may register for VINE services in one of two ways:
1. Victims of any crime may register to be notified by telephone of an inmate's release. Using a touch-tone telephone, dial the VINE number and follow the instructions given by the system. VINE will ask for a telephone number and a four-digit Personal Identification Number (PIN) to be used during notification calls. Victims may register additional phone numbers.
2. The appropriate next of kin of the victim or other designated contact of the victim who wish to be notified and have reported an offense involving domestic violence, homicide, attempted murder, sexual battery, attempted sexual battery, stalking, cyberstalking, domestic violence related kidnapping, and false imprisonment related to domestic violence will provide officers with notification information and a four digit PIN.
Those victims will be automatically registered when the offender is arrested or released in Duval County. Only those victims of the crimes listed above without a phone may be notified by mail of the inmate's release or arrest. Those who have changed their address and wish to be notified by mail must appear at the Pre-Trial Detention Facility in person.
Call 630-5760 for more information.
What is the PIN?
The four-digit PIN code, or Personal Identification Number, is used by VINE to verify that a successful notification has been made. When a victim receives a notification call, the VINE system will ask the victim to enter four-digit PIN code in to the telephone.
How will VINE notify a victim?
The VINE system monitors the activity of all inmates in the custody of the Jacksonville Sheriff's Office Pre-Trial Detention Facility and the State of Florida Department of Corrections. When an inmate is released, VINE will automatically react to notify registered victims, appropriate next of kin of the victim or other designated contact of the victim.
Only victims of domestic violence, homicide, attempted murder, sexual battery, stalking, cyberstalking, kidnapping, and false imprisonment related to domestic violence will be notified upon an inmate's arrest and release from the custody of the Jacksonville Sheriff's Office Pre-Trial Detention Facility and/or the State of Florida Department of Corrections.
VINE arrest notification calls will continue for up to 24 hours or until it reaches an answering machine or person. The arrest notification does not require the use of the four-digit PIN code and will self cancel upon contact.
Important Information about VINE!
· VINE provides immediate notification when the defendant is released. Do not be startled if you receive a late night phone call from VINE.
· Entering the correct PIN is the only way to stop VINE notification calls. Do not lose your PIN.
· If a victim does not have a telephone, the telephone number of a relative or a friend may be given.
· Do not use a telephone number that reaches a switchboard, pager, or beeper service.
· Victims of any crime may get information about an inmate's status in the Jacksonville Sheriff's Office Pre-Trial Detention Facility or the State of Florida Department of Corrections, and/or register to be notified by phone of an inmate's release.