Victim Services

Photograph of the Victim Services Center, a pink two-story building located in the historic Springfield area of Jacksonville.The City of Jacksonville's Behavioral and Human Services Division provides comprehensive case management, referral and victim advocacy services to victims of crimes. The services are intended to help reduce the trauma associated with crime victimization and to facilitate crisis stabilization and recovery. All services are available to victims of crime and their significant others.

Providing comprehensive services and programs for victims of crime since 1986.

All services are confidential. Call (940) 630-6300.

Trained specialists assist crime victims in the aftermath of crime in the following areas:
  • Crisis and needs assessments
  • Application assistance and follow-up with Florida Victim Compensation
  • Information and referral
  • Court accompaniment and criminal justice support
  • Elderly/disabled mobile outreach services
  • Sexual Assault program - 24-hour hotline service (904) 358-RAPE (7273); Forensic exams for Duval, Baker and Nassau counties; Anonymous HIV/AIDS testing for victims of sexual assault and Follow-up services
  • On-scene homicide crisis intervention with Jacksonville Sheriff's Office victim advocate and/or upon request
  • Critical Incident Stress Management (Response) Team
  • Community education and training
  • Crime prevention tips and presentations upon request
  • Victims Rights information and advocacy

The Victim Services Center works closely with the Mayor's Victims' Assistance Advisory Council (VAAC) and the Sexual Assault Advisory Council (SAAC) to ensure close collaboration with community agencies and service providers, as well as to improve the rights of crime victims.

To learn more about the various services and programs, please click on the links provided on the left.

Victim Services Center
403 West 10th St.
Jacksonville, FL 32206
Phone: (904) 630-6300
Fax: (904) 630-0770

24 Hour Sexual Assault Hotline: (904) 358-RAPE (7273)

Johnnetta Moore, Acting Chief
Behavioral and Human Services Division

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Need Assistance? Call (904) 630-CITY

Dial 911 in the event of an emergency or (904) 630-0500 for a non-emergency.

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