The City of Jacksonville has earned the Citizen-Engaged Community designation from the Public Technology Institute (PTI) for 2016 - 2018. This honor recognizes that Jacksonville is a national leader in providing a centralized contact center through 630-CITY that effectively utilizes new technology for fast, friendly and responsive service for citizens.
The customer service center, which opened in the year 2000, served 362,612 customers (approximately 6,973 customers per week or 1,395 per day) throughout the 2016 fiscal year. The purpose of PTI’s Citizen-Engaged Communities Designation Program is to challenge local government to achieve high standards in citizen participation, seamless service delivery and democratic accountability. Criteria require that service must engage citizens through multiple channels, empower citizens by enabling direct interaction, and demonstrate accountability through performance reporting.
A division within the
City of Jacksonville Neighborhoods department, 630-CITY services are available at the main customer service center located in the Ed Ball Building (214 N. Hogan St. – 32202) and at the information desk in City Hall (117 W. Duval St. – 32202). Residents can contact customer service by phone at (904) 630-CITY (2489), by email at
630CITY@coj.net, or online at
630CITY.coj.net. A video tutorial for using 630-CITY online is available
here.