Is there a special schedule for my garbage/recycling items?

• No. Garbage, recycling and waste collection resumed normal operations on Monday, October 10.
• As required, waste is limited to five cubic yards and must be bagged or containerized.
• Collection of tires and appliances, such as refrigerators, water heaters, washers and dryers, should be scheduled in advance through 630-CITY. They will not be collected as part of storm recovery efforts.
• Neither city nor storm debris collection crews will collect hazardous waste of any kind, including but not limited to paint, vehicle batteries, florescent or CFL light bulbs, pool chemicals, gas/propane, and friable asbestos. Residents can take hazardous waste to the city’s Household Hazardous Waste Facility at 2675 Commonweath Avenue.

When will my storm debris from Hurricane Matthew be picked up from my neighborhood?

• Pick up of storm debris, which includes tree branches, trunks and limbs, began on Tuesday, October 11.
• Storm recovery crews, which have begun the first 30 day pass, are targeting areas with the heaviest debris first.
• We cannot provide a schedule for a specific street or neighborhood.
• There is no volume limit on loose storm debris.
• Place any materials for collection at least three feet away from utility boxes and poles, mailboxes, fire hydrants and other impediments. Do not place materials under trees.
  • Storm debris must remain separate from construction/demolition debris, bulky items and other household waste.  Construction and demolition (C&D) debris should be left at the curb.
  • Construction debris includes landscape timbers, and any other type of unnatural wood,  painted or treated wood, railroad ties, landscape timbers, Plywood, etc.
• Failure to keep debris separated by type may prevent workers from collecting it.

If I hire a contractor for tree and debris removal, what do I need to check to avoid being scammed?

• Homeowners should request to see the contractor’s business tax license and proof of insurance. Homeowners are also encouraged to do research before hiring a contractor to verify that they are a reputable company. Please note, contractors hired to remove debris (trees, etc.) are required to haul it and properly dispose of it per ordinance Sec. 380.206.
• The Office of Consumer Affairs will mediate a business complaint under COJ Ordinance Chapter 696 Deceptive Trade – report to (904) 630-CITY
• To report price gouging or scams call  1-866-9NO-SCAM (1-866-966-7226) or visit http://www.myfloridalegal.com/Contact.nsf/PriceGouging!OpenForm
• The State of Florida Department of Financial Services has a dedicated disaster relief hotline – 1-800-22-STORM – staffed by consumer specialists. You can also download the Disaster Assistance Insurance Helpline brochure (English Version / Spanish Version) which outlines the steps to take and the right questions to ask to ensure you do not become a victim of fraud when you are most vulnerable. 

What if I want to dispose of the storm debris from my yard myself? Where should I take it?

• Residents can dispose of debris themselves at the Trail Ridge Landfill, 5110 U.S. Hwy 301 S. Disposal fees will apply.

Can I burn the storm debris on my property?

• No. Permits are required for outdoor open burning.