Updated: 4/1/20 - 11:00 a.m.

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State of Emergency Declaration and Executive Orders

Is there a state of emergency in Duval County?

Yes; the mayor declared a state of emergency effective Friday, March 13, at 5 p.m.

What does it mean to be in a state of emergency?

Declaring a state of emergency allows the City access to funds for emergency planning and management.

Executive Orders

What do the Mayor's Executive Orders entail?

Executive Proclamation 2020-001 declares a State of Emergency for Duval County. 

Executive Order 2020-1 limits the capacity of socially-driven businesses and locations to no more than 50 people, and prohibits alcohol sales between 12 a.m. and 8 a.m.

Executive Order 2020-2 closed all beach access in Duval County. 

Executive Order 2020-3 requires employers to allow employees work from home IF their job duties can be performed there, took effect at 8 a.m. on Tuesday, March 23. This is exactly what this order does:
  • It allows any employees who can perform their job duties from home to be able to do so. Employers must allow this.
  • If an employee is unable to work from home, they should be no less than 6 feet away from others.
  • This is a social distancing measure that is supported by medical experts as a method to reduce infection rates.
Executive Order 2020-4 prohibits all hotels, motels, and other commercial lodging establishments from accepting or extending reservations for any person other than essential lodgers. Essential lodgers are defined as:
  • Healthcare professionals,
  • First responders,
  • National Guard members,
  • Law enforcement,
  • State or federal government employees,
  • Airline crewmembers,
  • Patients,
  • Patients’ families,
  • Journalists,
  • Others responding to COVID-19,
  • Displaced residents or visitors,
  • Persons unable to return to their home due to COVID-19 impacts on travel,
  • Persons who must vacate their home due to exigent circumstances, such as fire or flood,
  • Persons utilizing hotels as transitional living arrangements,
  • Persons sheltering in hotels due to domestic violence,
  • Hotel employees, service providers, and contractors, or
  • Individuals who, for any reason, are temporarily unable to reside in their home.
The order is effective at 5 p.m. on Tuesday, March 31. Current guests who are not considered essential lodgers may stay to the end of their reservation. 

RV parks and private campgrounds are covered in the Mayor’s Executive Order addressing Hotel, Motel and Public Lodging Restrictions. They fall under the same guidelines and restrictions as named in the order. 

Executive Order 2020-5 mandates citizens must remain home unless traveling for a critical or an essential need, as well as closes businesses deemed non-essential. The list of essential businesses is included in the executive order.

Essential businesses still must operate under the Work from Home Executive Order (2020-3), meaning employees must be allowed to work from home if able.

Enforcement of Executive Order 2020-3

The City is logging and evaluating complaints. Code Enforcement is contacting businesses believed to be in violation. The City is also working on a best practice guide to assist businesses that are believed to be non-compliant. 

Citizens can report non-compliant businesses by contacting 630-CITY (2489) or visiting myjax.custhelp.com - COVID-19 - Frequently Used Service Requests.

Canceled Events and Closed Facilities

City-owned-and-managed event spaces

The City of Jacksonville is implementing proactive measures in an effort to slow and eventually eliminate the spread of COVID-19 (novel coronavirus).  
  • All activity at City-owned-and-managed venues and facilities has been suspended indefinitely; this includes events at TIAA Bank Field, VyStar Veterans Memorial Arena, Times-Union Performing Arts Center, the Ritz Theatre, and Prime Osborne Convention Center.
  • The Jacksonville Zoo is closed until further notice.

What happens if I have a permit for an event?

For those interested in hosting events, all permits for activities and gatherings in the City have been pulled through the end of March.

Parks, Community Centers, Senior Centers and Libraries

  • Public parks should be considered closed and residents are discouraged from visiting. 
    • All parks that have gates at entrances are being locked as of March 25.​
    • All restrooms in parks that have them are being locked as of March 25.
  • All senior centers and community centers are closed until further notice.
  • All libraries are closed indefinitely.

Are the boat ramps closed?

Most boat ramps are open to allow  boats in to and out of the water, but we ask that boaters follow all safety precautions when anchoring and at the ramps. Closed ramps include:
  • Alimacani Park/Boat Ramp
  • County Dock
  • Lonnie Wurn Boat Ramp
  • Mandarin Park & Boat Ramp

Are the tennis facilities closed?

Tennis facilities in all public parks are closed.

Is the Equestrian Center closed?

The Equestrian Center is closed.

Is the City refunding money for pavilion rentals?

The Parks, Recreation, and Community Services Department will initiate the reimbursement process of rental fees for those who rented pavilions.

Will meals still be made available to senior citizens?

Seniors who participate in the meal program have the option to receive meals at home. If they participate and haven’t received a meal delivery, please call 904-630-0801.

How do I report violations, such as big gatherings?

Please contact JSO's non-emergency line at (904) 630-0500.

Government Operations

City Services

Government operations will continue in a limited capacity with essential employees. Starting Wednesday, March 25, all City departments that have lobbies where the public can interact with City employees will be closed. Affected City departments will provide contact information with door signage and on their websites so that essential operations can continue.

Are all City employees working?

Non-essential personnel should not report to work until further notice; employees should contact their supervisor to determine if they are non-essential or essential.

Is Animal Care and Protective Services open?

Animal Care and Protective Services is closed for adoption and owner surrender services.

Are activities for children available at the Kids Hope Alliance?

Kids Hope Alliance afterschool activities will be suspended as long as school is out.

Are Municipal Code and Compliance Division magistrate hearings canceled?

All magistrate hearings for Municipal Code Enforcement are canceled.

Is the Clerk of Courts Office/Duval County Courthouse open?

In response to the ongoing COVID-19 emergency, Chief Judge Mark Mahon has issued Administrative Order 2020-09 restricting access to the Duval County Courthouse until April 10, 2020. No member of the general public will be able to enter the Courthouse except under the limited circumstances outlined in Chief Judge Mahon’s order. Click here to read the administrative order.
 
Those members of the public that do meet the criteria to come to the Courthouse will need to be cleared through a COVID-19 screening process and have photo identification to enter. The full text of Chief Judge Mahon’s order, including the criteria which will allow entry, can be found by visiting www.duvalclerk.com/status.
 
Please note that the Order suspends all future tax deed sales until further notice.
 
Additionally, as noted in the Order, the Clerk's office is suspending in-person transactions for most civil departments and implementing a drop-box system. The affected departments include: recording, foreclosure, circuit civil, small claims, juvenile, family law (including the domestic relations department), and probate. If possible, the Clerk’s Office encourages customers to submit filings online or through the mail. If a customer needs to come personally to submit filings to these departments, a drop box is located in the lobby of the Recording Department on the first floor of the Duval County Courthouse located at 501 West Adams St. Jacksonville, FL 32202.  For full details, including links to required recording transmittal and civil cover sheets, please visit www.duvalclerk.com/status.
 
The Clerk’s Office also wishes to inform the public that the Florida Supreme Court has issued Administrative Order 20-17 suspending all jury trials through April 17, 2020. No jurors who received a summons for any date before April 17, 2020 need to report for jury service. Your service is excused. If you have a jury summons for a date after April 17, please continue to check the juror hotline at (904)255-2212 or visit duvalclerk.com/jury for future updates. Please visit www.duvalclerk.com/status for information.

Are Tax Collector’s Offices open?

The Duval County Tax Collector’s Office will close walk-in service to the public at all branch locations effective Friday, March 20 at 4:30pm. Customers can still complete many transactions using online, phone or mail services.

A list of all services that can be completed by online, phone or mail are listed on the Tax Collector’s website (www.DuvalTaxCollect.net). Services include:

  • Tag/Decal Renewal www.duvaltaxcollect.net
  • Update Commercial Driver License Medical Card www.flhsmv.gov
  • Purchase Driving Record www.flhsmv.gov
  • RENEW Driver License online if Real ID compliant & 30-day extension with fee waiver www.flhsmv.gov
  • Birth Records visit http://www.floridahealth.gov/certificates/index.html.to obtain details/locations
  • EA Utility Bills visit www.JEA.com or pay by phone 665-6000
  • Property Tax & LBT payments www.duvaltaxcollect.net
  • DL Written Tests online for age 17 and under, visit https://www.flhsmv.gov/driver-licenses-id-cards/driver-license-exams/ for a list of approved schools

Dealer work will continue to be processed through the Electronic Filing System (EFS) Non-EFS dealers should call 904-255-5700 for more information.

For more updates or more information please visit www.duvaltaxcollect.net; direct email to: taxcollector@coj.net; telephone 904-255-5700; Twitter @DuvalTaxCollect; or Facebook at Duval County Tax Collector’s Office.

City Council Meetings

Out of concern for the public’s wellbeing, Council President Scott Wilson canceled all meetings of the Jacksonville City Council, agenda meetings, boards, commissions, and standing committee meetings from March 16 through April 5.

Schools

Duval County Public Schools

How long are public schools closed?

Following the recommendation of the Florida Department of Education, Duval County Public Schools will continue home-based learning through May 1. Visit dcps.duvalschools.org for details and updates.

Is standardized testing canceled in Duval County?

Governor DeSantis canceled state testing for K-12 schools. Visit flgov.com for details.

How do I take advantage of the free lunches for students?

The school district is providing grab-and-go lunches and snacks to all students between 11 a.m. – 1 p.m. They can be picked up curbside at any district-managed school. Students may receive the meal at their nearest school location. They do not have to go to their attendance school; however, the student must be present to receive the meal. Visit dcps.duvalschools.org/coronavirus for updates from Duval Schools.

Colleges and Universities

FSCJ

FSCJ has moved classes to online instruction through the spring semester. For the latest information and guidance, please visit fscj.edu/covid-19.

UNF

Students will be taught remotely (not in person) through the spring semester, and through summer sessions A & C. A decision about session B will be made at a later time. For additional information, please visit unf.edu/coronavirus.

EWC

Classes have moved to an exclusively online instructional delivery platform. Visit ewc.edu for details.

JU

Jacksonville University is moving all classroom instruction online for the remainder of the spring semester and continuing through the end of Summer 1 on June 20. Visit ju.edu for more information.

COVID-19 Testing

City Site

The City has partnered with Baptist Health and Telescope Health to provide Duval County residents with an additional drive-thru COVID-19 testing option at the Prime Osborn Convention Center, located at 1000 Water Street in downtown Jacksonville.

How can I get tested at a drive-thru/mobile site?

Before going to the testing site, patients must complete a screening and receive a physician order through the virtual health platform Telescope Health at TelescopeHealth.com. You can also download the Telescope Health app. Physician orders from other sources will not be accepted.

If you qualify for testing, please bring your driver’s license, a pen, and the Telescope Health physician order to your appointment. This form can be presented on your phone or as a paper document.

If you have not been screened and do not bring the Telescope Health physician order, you will be turned away.

Where is the site located?

It is located directly behind the Prime Osborn Convention Center (1000 Water Street) in the west parking lot.

When will it open?

The site launched at 11 a.m. Friday March 20.

What are the hours of operation?

The site operates Monday – Sunday from 11 a.m. – 7 p.m. The days and times are subject to availability of supplies.

When does screening start?

You can use the Telescope Health app now to get screened.

How much does it cost?

There is no fee for Duval County residents who use the code HERE4YOU. Without the code, the cost is $49.

  • Why did the fees for COVID-19 pre-screening change from $25 to $0 services?

    The City of Jacksonville and Telescope Health have renewed an agreement to provide no cost services for COVID-19 pre-screening and testing for Duval County residents.

  • I’m a Duval County resident that doesn’t need to be pre-screened for COVID-19. Can I still get no cost service through Telescope Health.

    Only Duval County residents using the Telescope Health app for COVID-19 pre-screenings are eligible to receive services at $0 cost. Regular charges apply for all other patients.

  • I am not a Duval County resident, but I was able to use the HERE4YOU code. Will I be charged? 

    Yes, at this time we are only able to provide no cost services for Duval County residents who are pre-screening for COVID-19. If you have used the Telescope Health app for other services, or are not a Duval County resident, regular charges will apply.

  • I already paid $25 though the Telescope Health app before it became a no cost service. Will I be reimbursed?

    Yes, in partnership with the City of Jacksonville, Duval County residents who previously paid for COVID-19 pre-screening will be reimbursed.

  • I was pre-screened by Telescope Health and paid $25 with the HERE4YOU code but I’m not a Duval County resident. Do I get my money back?

    At this time, only Duval County residents are eligible for no cost COVID-19 services through the Telescope Health app and reimbursement from Telescope Health.

Will walk-ups be accepted?

No. You must be screened and make an appointment through Telescope Health. You can either use the Telescope Health app or visit TelescopeHealth.com to do this.

Do I need health insurance to be tested?

No..

When and how will I receive the results?

Results should take 5-8 days* and all who are tested WILL receive a phone call to the number entered during the Telescope Health registration process.

*Due to the volume of tests being processed, results may take longer to receive. We appreciate your patience.

How will the doctors test me?

A staff member wearing personal protective equipment (PPE) will perform a nasal swab that will be sent to a state-approved lab for testing. Results should take 5-8 days* and all who are tested WILL receive a phone call to the number entered during the Telescope Health registration process.

*Due to the volume of tests being processed, results may take longer to receive. We appreciate your patience.

What should I do after I get tested?

After the testing, all patients will be asked to self-quarantine while awaiting results. Instructions for isolation and social distancing will be provided.

Instructions for screening:

  • Go to TelescopeHealth.com or download the Telescope Health app in the Apple or Android app store and register for a free account.
  • The one-time registration process takes a few minutes and will not need to be repeated for future visits.
  • At the payment screen, enter the promo code HERE4YOU for the discounted rate of $0 per visit.
  • Complete your virtual doctor visit during the hours of 6 a.m. to midnight any day of the week using any phone or tablet device equipped with a camera and microphone.
  • The physician you speak with will determine if you meet the following criteria for COVID-19 testing:
    • If you qualify for testing following your Telescope Health evaluation, the physician will send you an order for testing at the drive-thru location at a specific date and time (and you must bring this order with you to the testing site).
    • Travel on any cruise ship within the past 14 days or travel to a known COVID-19 hotspot and are experiencing any of the symptoms above.
    • This testing will be prioritizing those in the community who are ages 65 are over, have pre-existing conditions, healthcare workers and/or first responders.
  • If you qualify for testing following your Telescope Health evaluation, the physician will send you an order for testing at the drive-thru location at a specific date and time (and you must bring this order with you to the testing site).
    • You may show it on your phone or print out the order showing name, date and time of appointment and place it on your driver’s side dashboard.
    • For any signature required as part of the testing process, patients are asked to bring their own pen to avoid exposing others.

How can I get tested if I don’t have transportation?

The drive-thru testing sites are to alleviate the high demand for tests at area hospitals, healthcare providers and through the Department of Health. Those who do not have transportation should contact a healthcare provider or the Department of Health to be screened and provided with next steps. The DOH-Duval can br reached at (904) 253-1000.

State/Federal Site

Testing will be performed for all ages.

Starting Saturday, March 28, patients will no longer need to have a fever of 99.6° or higher to be tested. Patients must be experiencing respiratory symptoms, or be first responders or healthcare workers (please bring work ID) who have direct contact with patients. 

When will the federal site open?

The federally-sponsored drive-thru COVID-19 testing site opened Saturday, March 21.

Where is the federal test site?

It is located at TIAA Bank Field, Parking Lot J (1 TIAA Bank Field Dr - 32202).

What are the hours of operation?

The site operates seven days a week from 9 a.m. to 5 p.m. or until 250 patients have been tested.

Will there be a screening process?

While a doctor’s order and appointment are not required at this location, clients will be evaluated by a medical professional on site. Patients who do not meet the criteria will not receive a test and will be sent home.

How much is it?

Testing at the federal site is at no cost.

What do I need to bring to the testing site?

Those attempting to be tested should:
  • Bring their own pen
  • Bring Photo Identification
  • Refrain from taking any fever-reducing medicine four to six hours before testing
  • Remain inside of vehicle at all times

When and how will I recieve my test results?

Test results can be accessed on the Lab Corps website: https://www.labcorp.com/results. Remember, results may take up to 8 days due to the high volume.

Why is there a testing maximum of 250 patients a day?

This was a decision made by the Department of Health & Human Services when the City urged them to drop the age requirements for testing. This cap is simply to conserve supplies and avoid overwhelming the labs evaluating the tests. 

How can I get tested if I don’t have transportation?

The drive-thru testing sites are to alleviate the high demand for tests at area hospitals, healthcare providers and through the Department of Health. Those who do not have transportation should contact a healthcare provider or the Department of Health to be screened and provided with next steps. The DOH-Duval can br reached at (904) 253-1000.

Other important information

  • Do not take fever-reducing medicine four to six hours before being tested.
  • A maximum of four people per car will be screened and tested; each person must be sitting at a functioning window. Additional passengers will be asked to move to the back of the line or return the following day.
  • As long lines are expected, please follow the directions of Jacksonville Sheriff’s Office traffic officers.
    • Drivers coming from the West side of town should use Bay Street.
    • Drivers coming from the East side should use Gator Bowl Boulevard.
  • Public restrooms will not be available.
  • ASL and Spanish interpreters will be available to assist.

State Field Hospital

The State of Florida will set up a field hospital in Duval County to help alleviate any strains on our medical system. We will share more details, including location, as they become available.

Recovery Resources and Donations

Evictions

Evictions have been placed on hold. The Florida Supreme Court has suspended writs of possession until April 17. 

Emergency Assistance Program

The Social Services Division offers emergency financial assistance for rent, mortgage, and utilities.          
  • Appointments are available Monday – Friday and can be made by calling 630-2469.
  • The line will open at 9:30 a.m. and close when all appointments are booked.
  • Social Services representatives will call clients the following day for the interview.
  • The amount provided will be based on household size.
  • The full amount requested may not be covered.
  • A recipient must be a Duval County resident and not have a household income more than 150% above the federal poverty level.
  • Proof of eligibility is required. Documents may be emailed, faxed, or placed in the drop box at Senior Services Office (1809 Art Museum Drive, Suite 100).

Financial Recovery Resources

You can visit coj.net/RecoveryResources to view a list of assistance programs for businesses and individuals.

Donations

To donate to Florida’s First Coast Relief Fund, you can:  
  • Visit unitedwaynefl.org/COVID19response
  • Text COVID19RELIEF to 40403
  • Send a check to P.O. Box 41428, Jacksonville, FL 32203-1428; pay to the order of United Way of Northeast Florida and note “Florida’s First Coast Relief Fund” on the check

What is Florida’s First Coast Relief Fund?

Florida’s First Coast Relief Fund was created in 2016 to help nonprofit organizations serve individuals and families in need during a community crisis. The Relief Fund for COVID-19 will provide much-needed resources to struggling families by supporting local organizations that deliver essential human services to residents disproportionately burdened by this public health crisis.

Mental Health Resources

United Way of Northeast Florida - Resources Inventory

  • Family Foundations: Counseling for families and individuals and a comprehensive set of mental health services to youth, adults, seniors, individuals, and families in need of affordable mental health and family counseling services. Please call (904) 396-4846.
  • Jewish Family & Community Services: Counseling for families, couples, and individuals as well as mental health services to children, adults, seniors and families coping with challenges. Please call (904) 448-1933.
  • Mental Health Resource Center: Psychiatric medication management and counseling for adults; short-term psychiatric stabilization services for adults and children who are experiencing a mental health crisis; comprehensive assessments, psychiatric evaluations, physical examinations, medication management and individual and group therapy. Please call (904) 695-9145 or (904) 642-9100.
  • Northwest Behavioral Health: Mental health outpatient counseling, day treatment, and case management for children and adults. Please call (904) 781-0600 or (904) 781-7797.
  • The Steven A. Cohen Military Family Clinic at Centerstone in Jacksonville: Mental health services via televideo or telephone to post-9/11 veterans, their families, and active duty families.  The clinic telephone number - (904) 431-3500 - will be available during business hours, as before, and veterans, military families and outside organizations can continue to call directly to the clinic for an appointment.

Kids Hope Alliance - Resources for Kids

  • Healthy Families: Services beginning prenatally and offered until the child reaches the age of 5 if needed. Services are typically offered through home visits and include parenting support/education and connections with necessary resources. The program has a Behavioral Healthcare Navigator to assist families with being connected to mental health services where needed. These services are being offered virtually during the COVID-19 pandemic. Contact Healthy Families Jacksonville Program Manager, Marsha Davis, at (904) 608-2554.
  • Full Services Schools: Services are available to meet the emotional, behavioral and mental health needs of students K-12 in Duval County Public Schools. Services will continue during while maintaining social distancing through virtual and telephonic mental health counseling for students who are already linked with services and those that need emotional support due to COVID-19. To access services either email the school social worker directly or email mentalhealthpsa@duvalschools.org.

Florida Division of Emergency Management

Supportive Resource Links for Helping to Cope with the COVID-19 Outbreak

JEA

Will JEA disconnect my service if I can’t pay my bill?

Until further notice, JEA will suspend service disconnections – water and electric – for customers who are unable to pay their bill on time. Residents are still encouraged to pay by the due date if able. However, if you need more time to pay, JEA also offers payment extensions and arrangements.

Are JEA offices open?

As a precautionary measure to protect customers and employees, JEA will close its downtown Customer Business Office (CBO), effective Monday, March 23. The office located at 21 W. Church Street will remain closed until further notice.
 
Customers will continue to be able to pay their bills at www.jea.com, by phone and at over 200 locations throughout the Jacksonville area, including Publix and Winn Dixie. In addition, JEA call center agents will continue to be available to handle customer inquiries. To reach them, please call 904-665-6000 for residential customers, 904-665-6250 for commercial customers or visit www.jea.com.

Beaches

Are the beaches open?

  • No. At 5 p.m. on Friday, March 20, all beaches will close to the public. Anyone found on the beaches after this time will trespassing.
  • Updates on the beaches can be found on the respective websites for the cities of Jacksonville Beach, Neptune Beach, and Atlantic Beach.

Election

Why did we still have the election?

The directive to postpone the election must come from the State. Please know that the City and Supervisor of Elections ensured that each voting site was thoroughly and continuously sanitized throughout the early voting period and on Election Day.

Private Businesses

My employer won’t close the office or allow me to work from home.

Executive Order 2020-03, requiring employers to allow employees work from home IF their job duties can be performed there, took effect at 8 a.m. on Tuesday, March 23. This is exactly what this order does:
  • It allows any employees who can perform their job duties from home to be able to do so. Employers must allow this.
  • If an employee is unable to work from home, they should be no less than 6 feet away from others.
  • This is a social distancing measure that is supported by medical experts as a method to reduce infection rates.

Nightclubs, Pubs, and Bars

What is the governor’s mandate for nightclubs and bars?         

Governor DeSantis mandated all nightclubs and bars close for 30 days effective at 5 p.m. Tuesday, March 17. This is a State order that the City must follow and enforce. You can find more information at flgov.com.

Does my establishment qualify as a bar, nightclub, or pub?

The governor’s executive order defines a bar, pub, and nightclub as any licensee authorized to sell alcoholic beverages for consumption on premises that derive more than 50% of its gross revenue from the sale of alcoholic beverages.

You can find copy of the executive order and more information about the mandate at flgov.com.

Restaurants

What is the governor’s directive to restaurant operators?

Governor DeSantis mandated restaurants suspend on-premises food and alcohol consumption for as long as the state of emergency for COVID-19 is in effect. The ban on alcohol delivery has been lifted and restaurants many operate their kitchens for take-out or deliveries only. View the executive order here.

How is this being enforced?

Local authorities are working with the Florida Department of Business and Professional Regulation to enforce these rules. The license holders will be held accountable.

Recreational Activities, Social Gatherings, and Related Businesses

Mayor Lenny Curry declared that he is limiting crowd capacity of recreational and social gatherings and establishments to 50 people. These new limits are focused specifically on unnecessary social contact — for example, shopping malls, restaurants, bars, churches and movie theaters. Office buildings, manufacturing plants, grocery stores, and many other businesses are exempt from these new limits.

What types of businesses are exempt?

Office buildings, manufacturing plants and grocery stores are exempt.

Is there a rule about alcohol sales?

Mayor Curry has suspended alcohol sales from midnight to 8 a.m. every day until further notice. Those who don’t follow these regulations could be shut down by the City of Jacksonville.

Homeless Community

The City is working with community partners to coordinate efforts to respond to the unique needs of some of the most vulnerable citizens.
  • Our homeless shelters are well-trained to managed infectious disease containment and are working with the Department of Health to guide responses on specific cases. 
  • All shelters are implementing safety precautions such as social distancing and reverse isolation in a shelter setting. 
  • The shelters are working collaboratively to align resources and ensure coordinated intake is inclusive of the monitoring of the on-going health of their clients 
  • The Covid-Shelter Planning team has also secured hotel vouchers and is currently placing the most vulnerable homeless citizens in hotels with access to medical and meal services.
  • Outreach teams are directing those experiencing homeless to resources and providing information about physical distancing.

Coronavirus Prevention

How can I prevent the coronavirus from spreading?

To prevent the spread of respiratory diseases like Coronavirus and the common flu, the Florida Department of Health recommends the following practices:
  • Avoid close contact with people who are sick;
  • Stay home when you are sick and avoid contact with persons in poor health;
  • Avoid touching your eyes, nose and mouth with unwashed hands;
  • Cover your cough or sneeze with a tissue, then dispose of the tissue;
  • Wash your hands often with soap and water for at least 20 seconds, especially after using the bathroom, before eating, after blowing your nose, coughing or sneezing;
    • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty; and
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.

What are the guidelines for people who recently traveled out of the country?

A person that experiences a fever and symptoms of respiratory illness, such as fever, cough or shortness of breath, within 14 days after travel from China, Italy, Iran, South Korea, Japan and any other destination under the CDC travel advisory should call ahead to their health care provider and local county health department (CHD) and mention their recent travel or close contact.

If a person has had close contact with someone showing these symptoms who has recently traveled from this area or been in contact with a person with laboratory-confirmed COVID-19, they should call ahead to a health care professional and the county health department. The health care professional will work with the Department to determine if the person should be tested for COVID-19.

How can I reach the health agencies?

The Duval County Department of Health can be reached at (904) 253-1000.

The Florida Department of Health has created a dedicated COVID-19 webpage at www.FloridaHealthCOVID19.gov. This remains the best and most up-to-date resource for information and guidance regarding COVID-19 in Florida.

For any other questions related to COVID-19 in Florida, please contact the Department's dedicated COVID-19 Call Center by calling 1-866-779-6121 or emailing COVID-19@flhealth.gov. The Call Center is available Monday through Friday, 8:00am to 5:00pm.

City Updates

The City will continue to share information via local news stations and at JaxReady.com/Virus