Please have the following information available when calling 911 for emergency assistance.

  • The nature of the problem and exactly what happened
  • The address of the emergency
  • The phone number you are calling from*

*Please stay on the line until the call taker has given you proper instructions.

While waiting for the ambulance to arrive:

  • Keep the patient awake, warm and calm.
  • Let the patient know that help is on the way.
  • Turn the house lights on and make sure the address is clearly visible from the street.
  • Send someone to flag down the ambulance if the house is difficult to locate or the address is not visible from the middle of the street.
  • Gather the patient's insurance card.
  • Write down information about patient's medical history, names of doctors, medications and allergies, if possible.
  • Clear a route to the patient for a stretcher.