Ken Lathrop, Division Chief and CIO

Ken Lathrop has 29 years of experience in technology and currently serves as the Chief Information Officer for the City of Jacksonville – the largest city by area in the continental USA and 12th largest in the US by population.


CIO Named as One of 100 Best in Nation (CIO Magazine)

Digital Cities Survey Top 3 Winner (Center for Digital Government)
2014 | 2013

JaxReady mobile application recognized for “Outstanding Information Technology Achievement in Government” (Government Computer News)

Annual Report, Projects, and Technology Advances

Technology News

Tech for Citizens Web Site

  • One Site Portal – Through and extensive collaboration with all of our government agencies, we developed our new website to give the citizen a one-stop portal where they could access all of the city services they need in one place
  • Online Services – We provide new centralized online payment options. This drives more customers to use online services versus doing business in person and can potentially increase revenue, as well as save time, gas, and money for the citizen
  • Optimized Site Search – Google Search has been incorporated globally within the web site to dramatically improve the user’s ability to find what they are looking for quickly and easily
  • Optimized Website Navigation – Provided an efficient road map where users can easily explore and find the information they are looking for, facilitating a better ability to do business with the City
  • Increased Transparency – Provided more intuitive access to government information such as:
    • City Council Meetings and Documentation
    • Budget Information
    • Boards and Commissions
    • Publicly Noticed Meetings
    • Public Emails
    • Procurement Records
    • Items available for Public Records Requests

My Jax

Your mobile connection to City of Jacksonville, Florida services! Allows you to report concerns such as blight, potholes, missed garbage collections and more


Monitor weather threats and plan for evacuation in the event of a natural disaster
[Learn more]


Provides a snapshot of how various City of Jacksonville departments are performing in relation to city goals and priorities
[Go to JaxScore]

About ITD

The award-winning Information Technologies Division supports technology needs for all city departments, agencies, Constitutional offices as well as state-funded entities such as the Circuit Court and State Attorney’s Office.

ITD provides ‘round-the-clock technology support for the Service Desk (255-1818), Emergency Operations Center (911) telecom, plus website and intranet functionality. The division maintains 6,500 desktop devices, 10,500 radios, 6,000 telephones, 1,300 cell phones, and 1,100 network switches. It also supports multiple radio towers, fiber infrastructure, connectivity to all COJ buildings and 220 remote locations, two data centers, plus 300-plus applications and several mobile apps.

The division has been awarded with the distinction of a top digital city for three consecutive years. The Center for Digital Government’s Digital Cities Survey ranked COJ the third best city government for the second straight year. In 2012, COJ ranked tenth overall for cities with a population of 250,000 citizens or more.

The city government proudly unveiled its new web presence – – which provides a fresh structure and intuitive navigation element. The First Amendment Foundation ranked the city’s website as the most transparent among all Florida city governments.