Do's & Don'ts

DO:

  •  Separate household garbage from recycling and from yard waste
  •  Set items out no later than 6 a.m. on collection day and no earlier than 5 p.m. the day prior
  •  Remove empty receptacles by 6 a.m. the day after collection
  •  Make sure what you set out meets the standards
  •  Be sure there is no hazardous waste in your household garbage
  •  Recycle as much as possible
  •  These are the links to schedule tires or appliances collections
  • Confirm your schedule online here or please call 630-CITY (2489). 
    • ​If your garbage, recycling or yard trash has not been picked up by 6 p.m. on the scheduled collection day, please report the missed pick up by visiting myjax.custhelp.com, or call 630-CITY (2489) the following day.
​​Help fight blight and report illegal dumping - 630-CITY (2489)

DON’T:

Please be aware that it is unlawful to place hazardous waste of any kind in the residential collection waste streams. Municipal Code Section 380.209.
 
  • Stack items for collection in front of or immediately next to mailboxes, fire hydrants, utility poles, meters or utility boxes, or overhead utility lines or low hanging tree limbs
  • Block sidewalks, driveways, vehicle travel lanes or parking spots
  • Discard hazardous waste with household garbage
  • Forget to follow the collection standards
  • Contribute to blight by littering or dumping waste illegally
  • Place recyclables in plastic bags

WHY WASTE GETS LEFT BEHIND

  • Garbage mixed with recycling or yard waste mixed with garbage
  • Excessive size and/or weight
  • Improper placement of receptacles
  • Set out after 6 a.m. on collection day
  • Contractor-generated material (Ord. Sec. 380.206)
  • Is or contains household hazardous waste
    • Usually, items left on the curb don’t meet one or more of the service standards.
    • Anything left behind should be tagged with an explanation of why it was left.

PLEASE NOTE:

Automated Collections Program: 

  • For those residents in the Republic Services and/or Waste Pro service areas automation includes garbage and recycling services

  • For those residents in the Advanced Disposal Services/City service areas automation is for recycling services only 

To request collection service or report a problem with collection, please call (904) 630-CITY (2489) or visit the MyJax online customer service website at myjax.custhelp.com.