Office of the Ombudsman


To promote contractual fairness, equity and administrative accountability through communication, documentation and, if necessary, mediation.


Established pursuant to city ordinance, the Office of the Ombudsman is a clearinghouse for contractual compliance issues. It was created to ensure that the city's various using agencies, participating independent authorities, and vendor community receive an opportunity to be heard through a process devoted to the timely resolution of issues associated with post award contractual complaints, such as a payment or performance disputes.


If you are experiencing a compliance issue that directly or indirectly involves a public contract, you may contact:

Angie Dixon, Ombudsman
Office of the Ombudsman
214 North Hogan St., 8th Floor
Jacksonville, Florida 32202
Phone: (904) 255-8713
Fax: (904) 255-8284