City of Jacksonville

COVID-19 Updates & Recovery Resources

March 13, 2020  
Coronavirus COVID-19 with medical illustration of

Up-to-date information regarding the coronavirus and its impact on Duval County.

Quick Links

Local Help Lines

  • MyJax is your connection to city services and information. Submit a request for service, check the status of your request or find answers to city related questions by calling the 630-City Help Line at (904) 630-2489 or by visiting MyJax Online.
  • United Way of Northeast Florida’s 211 Helpline is available 24/7 to connect Northeast Florida callers to health, social, and human services and more than 4,000 community programs. To contact a 211 call center specialist, dial 2-1-1 or (904) 632-0600 from any landline or cell phone. To search the 211 database, visit the United Way website.

Financial Recovery Resources (Individuals/Families)

  • Disaster Unemployment Assistance: Disaster Unemployment Assistance is a federally funded benefit program that assists individuals who become unemployed because of a disaster. 
  • Bartender Emergency Assistance Program: The United States Bartenders Guild’s National Charity Foundation has launched a program for bartenders in need of assistance during the coronavirus outbreak. The Bartender Emergency Assistance Program is meant to aid service industry personnel experiencing financial difficulties as a direct result of the outbreak. Eligible applicants can receive a grant, in undisclosed sums, to help pay their bills.
  • United Way 211: If you need assistance finding food, paying housing bills, accessing free childcare, or other services, use the search bar to find your local 211 or dial 2-1-1 to speak to someone who can help.
  • Reemployment Assistance: Individuals who may be eligible for Reemployment Assistance include: (1) those who are quarantined by a medical professional or government agency; (2) those who are laid off or sent home without pay for an extended period by their employer due to COVID-19 concerns; (3) those who are caring for an immediate family member who is diagnosed with COVID-19.
  • Reemployment Assistance FAQs: The Florida Department of Economic Opportunity (DEO) has produced a Reemployment Assistance COVID-19 Frequently Asked Questions guide.
  • Short-Term Compensation Program: If your employer establishes a Short-Time Compensation Plan and you meet the qualifications to file an reemployment assistance claim in the state of Florida, you will receive a partial reemployment check to supplement your reduced paycheck.

Financial Recovery Resources (Businesses)


  • SBA Economic Injury Disaster Loan Program: The U.S. Small Business Administration (SBA) provides low-interest disaster loans to help businesses and homeowners recover from declared disasters. Eligible businesses include the following: small businesses, small agricultural cooperatives, small businesses engaged in aquaculture and most private non-profit organizations. Businesses can apply for loans online through a 3-step loan process. Download the U.S. Small Business Administration Economic Injury Disaster Loans Fact Sheet.
  • JAX Chamber COVID-19 Resources: The JAX Chamber is gathering information so they can connect their members to resources and opportunities for their businesses and employees. They urge Jacksonville businesses to take steps to protect employees while ensuring continuity of operations. 

Private Sector

  • Florida SBDC Business Disaster Recovery Assistance: If your business was adversely impacted by a state or federally-declared disaster, your business may qualify for a no-interest state and/or a low-interest federal business disaster loan when activated.
  • Florida Small Business Emergency Bridge Loan Program: Short-term, interest-free working capital loans which are intended to “bridge the gap” between the time a major disaster hits and when a business has secured longer-term recovery resources. The program provides a short-term loan of State of Florida public funding. It is not a grant and must be repaid.
  • SBA Express Loan: Emergency loans up to $25,000 through local certified express lenders, a subset  among all SBA certified lenders, empowered to take the application and fund the loan directly with SBA backing to the lender.
  • Families First Coronavirus Response Act (FFCRA): Applies to all employers with 50-500 employees where workers have been impacted in their ability to work due to the declared disaster, health symptoms, or have children unable to attend school. Due to the financial burden that places on the employer, a related tax credit is also implemented.​
  • Short-Term Compensation Program: The Short-Time Compensation program is a voluntary employer program designed to help employers maintain their staff by reducing the weekly working hours during temporary slowdowns instead of temporarily laying off employees.
  • US Small Business Administration (SBA)’s Coronavirus (COVID-19): Access small business guidance and loan resources.

Nonprofit Sector

The Community Foundation for Northeast Florida, Jessie Ball duPont Fund, Jewish Federation and Foundation of Northeast Florida, United Way of Northeast Florida and United Way of St. Johns County have re-activated Florida’s First Coast Relief Fund. The fund will assist organizations helping those in Northeast Florida affected by this public health crisis. 

Mental Health Resources

Duval County Resources

  • Family Foundations: Counseling for families and individuals and a comprehensive set of mental health services to youth, adults, seniors, individuals, and families in need of affordable mental health and family counseling services. Please call (904) 396-4846.
  • Jewish Family & Community Services: Counseling for families, couples, and individuals as well as mental health services to children, adults, seniors and families coping with challenges. Please call (904) 448-1933.
  • Mental Health Resource Center: Psychiatric medication management and counseling for adults; short-term psychiatric stabilization services for adults and children who are experiencing a mental health crisis; comprehensive assessments, psychiatric evaluations, physical examinations, medication management and individual and group therapy. Please call (904) 695-9145 or (904) 642-9100.
  • Northwest Behavioral Health: Mental health outpatient counseling, day treatment, and case management for children and adults. Please call (904) 781-0600 or (904) 781-7797.
  • The Steven A. Cohen Military Family Clinic at Centerstone in Jacksonville: Mental health services via televideo or telephone to post-9/11 veterans, their families, and active duty families.  The clinic telephone number - (904) 431-3500 - will be available during business hours, as before, and veterans, military families and outside organizations can continue to call directly to the clinic for an appointment.

State-wide Resources

  • Florida Blue is offering a free 24-hour, 7-days a week bilingual emotional support helpline for all Floridians during COVID-19 Health Crisis. Any Floridian, including those who are uninsured or insured by another company, can call (833) 848-1762 for help dealing with feelings of stress, anxiety, grief or fear related to COVID-19.

Children/Youth Resources

  • Healthy Families: Services beginning prenatally and offered until the child reaches the age of 5 if needed. Services are typically offered through home visits and include parenting support/education and connections with necessary resources. The program has a Behavioral Healthcare Navigator to assist families with being connected to mental health services where needed. These services are being offered virtually during the COVID-19 pandemic. Contact Healthy Families Jacksonville Program Manager, Marsha Davis, at (904) 608-2554.
  • Full Services Schools: Services are available to meet the emotional, behavioral and mental health needs of students K-12 in Duval County Public Schools. Services will continue during while maintaining social distancing through virtual and telephonic mental health counseling for students who are already linked with services and those that need emotional support due to COVID-19. To access services either email the school social worker directly or email

Supportive Resource Links for Helping to Cope with the COVID-19 Outbreak

Arts & Culture Virtual Resources

  • The Jacksonville Symphony has joined multiple international orchestras in broadcasting music to help raise the spirits of the community during this time. Watch their broadcast live or view them at a later time by visiting the JaxSymphony Facebook page, JaxSymphony YouTube channel, or Jacksonville Symphony website.
  • MOCA Jacksonville has launched MOCA smART Online, a free virtual museum experience designed to bring MOCA Jacksonville to people at home. From live-streaming interviews with artists and virtual gallery tours of exhibitions on view to fun activities at home for the entire family, they will gradually grow their dynamic new platform to provide people a window into the world of contemporary art.

Child Care

  • First Coast YMCA is providing childcare services from 6:30am-5:30pm Monday-Friday at six YMCA locations. They are primarily serving health care, first responders and other essential workers. 
  • Hope Haven is opening its doors to care for children with special needs, ages 3 to 5, whose parent or caregiver is considered “essential personnel.” Care will begin Monday, March 30 and will extend Monday – Friday, 7:30 a.m. – 5:30 p.m., until further notice. Parents are asked to contribute any amount feasible, but not required (weekly rate is $425). Please email or call Linnie Harrington or (904) 346-5100 ext. 303, for details and to sign up.


  • ElderSource: Seniors in need of assistance or with questions can call the ElderSource Helpline at (904) 391-6699 or (888) 242-4464. For more information, individuals can also visit the ElderSource website
  • AARP has launched a website for AARP Mutual Aid Groups, which are informal groups of volunteers that band together to find effective ways to support those people most in need who live in their local community. Mutual aid can include picking up groceries, providing financial assistance, or lending emotional support to your neighbors. Learn more by visiting AARP’s website.


  • The Florida Veterans Foundation has teamed up with the American Legion of Florida to create the COVID-19 Project Vet Relief Fund.  This fund will help with emergency assistance for those veterans who are affected by this pandemic around the state of Florida. Veterans in need of assistance will find the application form, requirements and guidelines listed on the website at Due to limited personnel access, they are not taking phone calls and will accept online/email applications only.


City Updates

JAXREADY LogoThe City of Jacksonville’s Emergency Preparedness Division (JAXREADY) has launched, a go-to resource for Duval County residents to get the latest information about the coronavirus (COVID-19) and any impacts to the Jacksonville area.


The City of Jacksonville Emergency Preparedness Division will continue to monitor this evolving situation and provide timely updates.

Executive Orders:

Additional State of Florida executive actions that impact business closures and modifications that may establish, or otherwise limit restrictions, may be found on the website of Governor Ron DeSantis.

Press Conferences:


For answers to frequently asked questions, please visit

Helpful Links

The Florida Department of Health has created a dedicated COVID-19 webpage at This remains the best and most up-to-date resource for information and guidance regarding COVID-19 in Florida.

For any other questions related to COVID-19 in Florida, please contact the Department's dedicated COVID-19 Call Center by calling (866) 779-6121 or emailing The Call Center is available 24 hours a day, 7 days a week.

For more information about the coronavirus visit:

COVID-19 General Information


According to the Centers for Disease Control (CDC), the common signs of the virus mimic the flu. Symptoms may appear 2-14 days after exposure and can include:

  • Fever
  • Cough
  • Shortness of breath
Individuals who develop symptoms should contact a healthcare professional and follow their advice. Prior to your arrival, contact the facility you intend to visit and tell them you think you may have COVID-19 so they can take precautions to prevent exposing other individuals.

What you Should Know

COVID-19 can spread from person to person through small droplets from the nose or mouth, including when an individual coughs or sneezes. These droplets may land on objects and surfaces. Other people may contract COVID-19 by touching these objects or surfaces, then touching their eyes, nose or mouth. 


There is currently no vaccine to prevent Coronavirus 2019. The best way to prevent illness is to avoid being exposed to the virus. CDC recommends the following everyday preventative actions to help prevent the spread of respiratory diseases:
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
CDC does not recommend that people who are well wear a facemask to protect themselves from respiratory diseases, including COVID-19.

Populations at High Risk

Older adults and people who have severe chronic medical conditions like heart, lung or kidney disease seem to be at higher risk for more serious COVID-19 illness. Early data suggest older people are twice as likely to have serious COVID-19 illness. This may be because:

  • As people age, their immune systems change, making it harder for their body to fight off diseases and infection.
  • Many older adults are also more likely to have underlying health conditions that make it harder to cope with and recover from illness.

If a COVID-19 outbreak happens, it could last for a long time. Depending on the severity of the outbreak, public health officials may recommend community actions to reduce exposures to COVID-19. These actions can slow the spread and reduce the impact of disease.

If you are at increased risk for COVID-19 complications due to age or because you have a severe underlying medical condition, it is especially important for you to take actions to reduce your risk of exposure.

CDC Recommendations for those at high risk:

  • Stay at home as much as possible.
  • Make sure you have access to several weeks of medications and supplies in case you need to stay home for prolonged periods of time.
  • When you go out in public, keep away from others who are sick, limit close contact and wash your hands often.
  • Avoid crowds.
  • Do not travel by cruise ship. CDC notes increased risk of infection of COVID-19 in a cruise ship environment.
  • Stay up to date on CDC Travel Health Notices.