The City of Jacksonville’s Housing and Community Development Division will distribute more than $4 million of federal funds to Duval County residents who are unable to pay their mortgage payments due to a loss of income related to COVID-19. The Mortgage Relief Program will begin accepting applications on Wednesday, March 31, at 8 a.m.
Individuals requesting assistance must be the owner and occupant of the property. The program will provide up to six months of delinquent mortgage payments or $7,500, whichever is less. Payments will be made directly to the mortgage company.
Federal guidelines require qualifying individuals and families to have an income that falls below 80% of the area median income. The requirements are as follows:
| Household size |
Total Income |
| One person |
$46,850 |
| Two people |
$53,550 |
| Three people |
$60,250 |
| Four people |
$66,900 |
| Five people |
$72,300 |
| Six people |
$77,650 |
| Seven people |
$83,000 |
| Eight people |
$88,350 |
In addition to the income prerequisite, applicants must provide proof of delinquency, as well as a W-9 form from their lender. Obtaining these documents will be the responsibility of the applicant and are mandatory.
Those interested in the program are strongly encouraged to create a MyJax account before applying. The same website and account will be used for the application process. Individuals can create a MyJax account at: myjax.custhelp.com. While individuals may create a MyJax account immediately, the application process will not begin until Wednesday, March 31, at 8 a.m.
Grants will be awarded on a first come, first served basis. For additional information, please call (904) 630-2489 (CITY).