City of Jacksonville Announces Details & Application Process for Mortgage Relief Program

March 30, 2021  
Mortgage Relief Program - Woman on computer

The City of Jacksonville’s Housing and Community Development Division will distribute more than $4 million of federal funds to Duval County residents who are unable to pay their mortgage payments due to a loss of income related to COVID-19. The Mortgage Relief Program will begin accepting applications on Wednesday, March 31, at 8 a.m.

Individuals requesting assistance must be the owner and occupant of the property. The program will provide up to six months of delinquent mortgage payments or $7,500, whichever is less. Payments will be made directly to the mortgage company.

Federal guidelines require qualifying individuals and families to have an income that falls below 80% of the area median income. The requirements are as follows:

Household Size Total Income
One person $42,000
Two people $48,000
Three people $54,000
Four people $60,000
Five people $64,800
Six people $69,600
Seven people $74,400
Eight people $79,200

In addition to the income prerequisite, applicants must provide proof of delinquency, as well as a W-9 form from their lender. Obtaining these documents will be the responsibility of the applicant and are mandatory.

Those interested in the program are strongly encouraged to create a MyJax account before applying. The same website and account will be used for the application process. Individuals can create a MyJax account at: While individuals may create a MyJax account immediately, the application process will not begin until Wednesday, March 31, at 8 a.m.

Grants will be awarded on a first come, first served basis. For additional information, please call (904) 630-2489 (CITY).