City Updates Online Tool to Drive Efficiency, Accountability

June 10, 2015  

Enhanced JaxScore Performance Dashboard Optimizes Services 

The City of Jacksonville today launched an update to its online performance dashboard in an effort to optimize services for residents and increase transparency and accountability. The new JaxScore 2.0 will provide an interactive tool so residents can examine the City’s performance delivering services.

View JaxScore online
“These updates to the JaxScore dashboard will help the city streamline operations and services to provide an even greater return for Jacksonville taxpayers,” said Mayor Alvin Brown. “As cities across the country look to do more with less, technology plays a key part in accomplishing that goal. I commend the city’s hard-working team for their continuing efforts to make our operations as effective and efficient as possible.”

JaxScore launched in March 2014 to provide residents access to important information about city services and measure progress toward key priorities. The initiative is part of a comprehensive performance management process designed to drive efficiency in operations, align priorities and provide transparency to Jacksonville residents. 
The latest interactive version allows users to examine, visualize and customize performance data. Using maps and customizable data tables, users are able to examine information by fiscal year, ZIP Code, department and more. The data comes from 630-CITY’s customer response management system, which receives citizen service requests by phone, online and with the new MyJax mobile app. New data will be uploaded to the dashboard monthly. 

JaxScore was updated by the City of Jacksonville’s Information Technologies Division in close partnership with the 630-CITY Customer Service Center and various department and divisions throughout the City.