Individuals requesting assistance must be the owner and occupant of the property. The program will provide up to six months of delinquent mortgage payments or $7,500, whichever is less. Payments will be made directly to the mortgage company.

Federal guidelines require qualifying individuals and families to have an income that falls below 80% of the area median income. The requirements are as follows:
 

Household size	Total Income
One person	$46,850
Two people	$53,550
Three people	$60,250
Four people	$66,900
Five people	$72,300
Six people	$77,650
Seven people	$83,000
Eight people	$88,350

In addition to the income prerequisite, applicants must provide proof of delinquency, as well as a W-9 form from their lender. Obtaining these documents will be the responsibility of the applicant and are mandatory. Grants are awarded on a first come, first served basis to applicants who meet the eligibility requirements.

Those interested in participating in the program must create a MyJax account at myjax.custhelp.com. Applicants must submit a completed application and all required documentation through their MyJax account. For additional information, please call (904) 630-2489 (CITY).