Federal Funds for Mortgage Relief Program Still Available

May 27, 2021  
Woman making mortgage payment on computer

The City of Jacksonville’s Housing and Community Development Division continues to provide mortgage relief to assist individuals and families who have been affected by COVID-19. There is $2.25 million in federal funding still available.

Individuals requesting assistance must be the owner and occupant of the property. The program will provide up to six months of delinquent mortgage payments or $7,500, whichever is less. Payments will be made directly to the mortgage company.

Federal guidelines require qualifying individuals and families to have an income that falls below 80% of the area median income. The requirements are as follows:

Household size                Total Income
One person                           $42,000
Two people                           $48,000
Three people                        $54,000
Four people                           $60,000
Five people                           $64,800
Six people                             $69,600
Seven people                       $74,400
Eight people                          $79,200

In addition to the income prerequisite, applicants must provide proof of delinquency, as well as a W-9 form from their lender. Obtaining these documents will be the responsibility of the applicant and are mandatory. Grants are awarded on a first come, first served basis to applicants who meet the eligibility requirements.

Those interested in participating in the program must create a MyJax account at myjax.custhelp.com. Applicants must submit a completed application and all required documentation through their MyJax account. For additional information, please call (904) 630-2489 (CITY).