City of Jacksonville

COVID-19 Updates & Recovery Resources

November 10, 2020  
Coronavirus COVID-19 with medical illustration of

Up-to-date information regarding the coronavirus and its impact on Duval County.

Quick Links:

Testing Information

Visit jaxready.com/COVIDTesting for the lastest COVID-19 testing data for Duval County and a comprehensive list of local testing locations.

City Updates

JAXREADY LogoThe City of Jacksonville’s Emergency Preparedness Division (JAXREADY) has launched jaxready.com/virus, a go-to resource for Duval County residents to get the latest information about the coronavirus (COVID-19) and any impacts to the Jacksonville area.

VISIT JAXREADY.COM/VIRUS FOR ONGOING UPDATES.

The City of Jacksonville Emergency Preparedness Division will continue to monitor this evolving situation and provide timely updates.

FAQs

For answers to frequently asked questions, please visit jaxready.com/covid19faq.

Local Help Lines

  • MyJax is your connection to city services and information. Submit a request for service, check the status of your request or find answers to city related questions by calling the 630-City Help Line at (904) 630-2489 or by visiting MyJax Online.
  • United Way of Northeast Florida’s 211 Helpline is available 24/7 to connect Northeast Florida callers to health, social, and human services and more than 4,000 community programs. To contact a 211 call center specialist, dial 2-1-1 or (904) 632-0600 from any landline or cell phone. To search the 211 database, visit the United Way website.

Reopening Resources

Housing Resources

Jacksonville Area Legal Aid (JALA): offers civil legal services in many areas of the law, including housing. Visit https://www.jaxlegalaid.org/ to learn more and for assistance.
 
Florida Housing Coalition COVID-19 Housing Related Resources: get the information you need to respond to COVID-19. Visit https://www.flhousing.org/covid-19-resources/ to view a list of local, state and federal resources and guidance.
 
HUD Approved Housing Counseling Agencies – Housing counseling agencies offer guidance on fair housing, homebuying, renting, reverse mortgages and eviction and foreclosure intervention and prevention. Please see below for the approved housing counseling agencies in Jacksonville:
  • Family Foundations of Northeast Florida, Inc: visit www.familyfoundations.org or call 904-396-4846 to learn about services and to received help.
  • GreenPath Financial Wellness: visit www.greenpath.org or call 800-550-1961 to learn about services and to received help.
  • Habitat For Humanity of Jacksonville, Inc.: visit www.habijax.org/ or call (904) 798-4529 to learn about services and to received help.
  • Jacksonville Area Legal Aid, Inc.: visit www.jaxlegalaid.org or call (904) 356-8371 to learn about services and to received help.
  • Jacksonville Urban League: visit www.jaxul.org or call 904-723-4007 to learn about services and to received help.
  • NACA (Neighborhoods Assistance Corporation of America) Jacksonville, FL: visit www.naca.com/ or call 904-306-9272 to learn about services and to received help.
  • Wealth Watchers, Inc.: visit www.wealthwatchersfl.org/ or call 904-265-4736 to learn about services and to received help.
Coronavirus Relief Fund for Homeowners and Renters: The City's Housing & Community Development Division is allocating available funds from the Florida Housing Finance Corporation for Coronavirus relief. 

COVID-19 Related Evictions and Foreclosures:

The State of Florida’s Eviction and Foreclosure Moratorium expired on October 1, 2020. Since the Florida Moratorium is no longer in affect, Florida residents are now protected under the Centers for Disease Control and Prevention (CDC) Eviction Moratorium.  The CDC Eviction Moratorium temporarily halts certain residential evictions for non-payment of rent through December 31, 2020. The eviction protections in the CDC order are not automatic – tenants must deliver a declaration to their landlord. The Order covers all standard rental housing, including mobile homes or land in a mobile home park, but does not cover individuals renting hotels, motels, or other guest homes rented temporarily. The Order does not waive rent or late fees associated with a rent payment.

Attachment A is a Declaration form that tenants, lessees, or residents of residential properties who are covered by the CDC’s order temporarily halting residential evictions to prevent the further spread of COVID–19 may use. To invoke the CDC’s order, these persons must provide an executed copy of the Declaration form (or a similar declaration under penalty of perjury) to their landlord, owner of the residential property where they live, or other person who has a right to have them evicted or removed from where they live. Click here for more information about the CDC Eviction Moratorium.

The CDC Moratorium does not cover foreclosures. However, a homeowner with a single-family mortgage that is backed by a federal entity may still have federal protections against foreclosure. Homeowners with a single-family mortgage backed by Fannie Mae, Freddie Mac, the FHA, USDA, or VA are still protected from foreclosures through the end of 2020.

Financial Recovery Resources (Individuals/Families)

  • United Way 211: If you need assistance finding food, paying housing bills, accessing free childcare, or other services, use the search bar to find your local 211 or dial 2-1-1 to speak to someone who can help.
  • Florida Department of Economic Opportunity (DEO): COVID-19 Resources for Employers and Individuals impacted by the state’s efforts to mitigate the spread of COVID-19, covid19.floridajobs.org.
  • The Coronavirus Aid, Relief and Economic Security (CARES) Act of 2020 provides Reemployment Assistance benefits for the self-employed, independent contractors, certain nonprofit employees, gig economy workers, those who have exhausted other unemployment insurance benefits, and those who may not have sufficient work history to qualify for regular state Reemployment Assistance benefits. The CARES Act also includes Federal Pandemic Unemployment Compensation (FPUC) for those receiving any amount of Reemployment Assistance benefits. This will include an additional $600 weekly benefit for individuals that are eligible for state Reemployment Assistance benefits, Pandemic Unemployment Assistance (PUA) and Pandemic Emergency Unemployment Compensation (PEUC). FPUC applies to weeks beginning March 29, 2020 and ends July 31, 2020. View additional information and apply for federal Reemployment Assistance Benefits.
  • Reemployment Assistance: Individuals who may be eligible for Reemployment Assistance include: (1) those who are quarantined by a medical professional or government agency; (2) those who are laid off or sent home without pay for an extended period by their employer due to COVID-19 concerns; (3) those who are caring for an immediate family member who is diagnosed with COVID-19. Before applying, it is recommended that you review the Reemployment Assistance Handbook and Claimant Guide. Individuals may apply online or download the Florida Reemployment Assistance paper application available in English, Spanish and Haitian-Creole. Governor DeSantis has waived work search, online work registration and waiting week requirements for Reemployment Assistance applications. You can also visit the DEO website for additional resources.
  • CareerSource Northeast Florida (NEFL): The regional workforce development organization, is delivering services virtually. Job seekers and employers can access info via careersourcenefl.com or call 904-356-JOBS (5627) for virtual assistance 8 a.m. - 4 p.m. Also, they will be making available paper Reemployment Assistance (unemployment) applications from the Florida Department of Economic Opportunity (DEO.) A limited number of applications will be available for pickup in front of eight CareerSource NEFL Career Center locations. To ensure the safety of visitors and employees, the applications and envelopes will be available outside the centers for self-service. No staff will be available onsite. View CareerSource NEFL locations.
  • Short-Term Compensation Program: If your employer establishes a Short-Time Compensation Plan and you meet the qualifications to file an reemployment assistance claim in the state of Florida, you will receive a partial reemployment check to supplement your reduced paycheck.
  • Florida Department of Revenue – COVID-19 Resources: Important Tax information for individuals and small businesses related to COVID-19
  • NFCAA CARES Act Program: The U.S. Department of Health and Human Services (HHS) awarded the Northeast Florida Community Action Agency, Inc. (NFCAA) an estimated $5 million dollars in Coronavirus Aid, Relief, and Economic Security (CARES) Act to assist the agency’s COVID-19 pandemic response efforts. NFCAA will begin accepting applications on Tuesday, August 4, 2020 for several programs designed to assist residents and households with rent, utility payments and self-sufficiency programs resulting from the COVID-19 outbreak. Individuals or households residing in NFCAA’s seven county areas (Baker, Clay, Duval, Flagler, Nassau, Putnam, and St. Johns) who meet the program criteria can apply. For more information on eligibility criteria and required documents, visit www.nfcaa.org. If residents are unable to access the Internet or have a language barrier, they may schedule an appointment at (904) 362-8052.
  • Restaurant Workers’ Community Foundation: Resources for Restaurants and Workers Coping with the COVID-19 Emergency.
  • Bartender Emergency Assistance Program: The United States Bartenders Guild’s National Charity Foundation has launched a program for bartenders in need of assistance during the coronavirus outbreak. The Bartender Emergency Assistance Program is meant to aid service industry personnel experiencing financial difficulties as a direct result of the outbreak. Eligible applicants can receive a grant, in undisclosed sums, to help pay their bills.

Financial Recovery Resources (Businesses)

General

  • Small Business Relief and Employee Retention Grant program: In partnership with VyStar Credit Union, the City of Jacksonville's COVID-19 Small Business Relief and Employee Retention Grant program will provide low-cost loans with less stringent underwriting requirements and flexible repayment terms. Maximum loan amounts are $100,000 with a fixed interest rate of 5.99%. Loan approval and funding should take place in 3-5 days. This program requires interest-only payments for the first year to ensure repayment costs remain low as the small business work through pandemic response and rebuilding periods. Principal and interest (P&I) payments begin in year 2 at an amount sufficient to repay the loan in 60 months. The City will provide grants and reimbursements of interest and/or principal balances to businesses that meet certain criteria, including employee retention and re-hiring of their workforce. The City-provided benefits are eligible for loans made in the first six months of the program, with an optional six-month extension. To qualify, a business must have between 2 and 100 employees in addition to business owners. The business must have at least one (1) year in operations and provide the most recent year’s filed tax returns. To apply, interested businesses and nonprofits should visit VyStarCU.org/CoronaVirus and fill out the application.
  • Florida Department of Economic Opportunity (DEO): COVID-19 Resources for Employers and Individuals impacted by the state’s efforts to mitigate the spread of COVID-19, covid19.floridajobs.org.
  • SBA Economic Injury Disaster Loan Program: The U.S. Small Business Administration (SBA) provides low-interest disaster loans to help businesses and homeowners recover from declared disasters. Eligible businesses include the following: small businesses, small agricultural cooperatives, small businesses engaged in aquaculture and most private non-profit organizations. Businesses can apply for loans online through a 3-step loan process. Download the U.S. Small Business Administration Economic Injury Disaster Loans Fact Sheet.
  • SBA Paycheck Protection Program: In order for small businesses to have an incentive to keep employees on payroll, the CARES Act bill offers extensive debt relief through the U.S. Small Business Administration (SBA). The Paycheck Protection Program is a loan designed to provide businesses with fewer than 500 employees loans to keep their workers on the payroll. The program provides eight weeks of cash-flow assistance through 100 percent federally guaranteed loans. SBA will forgive loans if all employees are kept on the payroll for eight weeks and the money is used for payroll, rent, mortgage interest or utilities. To learn more, visit the SBA website.
  • JAX Chamber COVID-19 Resources: The JAX Chamber has developed a COVID-19 Resources page to connect Jacksonville businesses to resources and opportunities for their businesses and employees. Visit the JAX Chamber COVID-19 Resources page at jaxchamber.com/coronavirusbusinessresources

Private Sector

  • Florida SBDC Business Disaster Recovery Assistance: If your business was adversely impacted by a state or federally-declared disaster, your business may qualify for a no-interest state and/or a low-interest federal business disaster loan when activated.
  • Florida Small Business Emergency Bridge Loan Program: Short-term, interest-free working capital loans which are intended to “bridge the gap” between the time a major disaster hits and when a business has secured longer-term recovery resources. The program provides a short-term loan of State of Florida public funding. It is not a grant and must be repaid.
  • SBA Express Loan: Emergency loans up to $25,000 through local certified express lenders, a subset  among all SBA certified lenders, empowered to take the application and fund the loan directly with SBA backing to the lender.
  • SBA Debt Relief Program: The SBA Debt Relief program will provide a reprieve to small businesses as they overcome the challenges created by this health crisis. Under this program the SBA will pay the principal and interest of new 7(a) loans issued prior to September 27, 2020. The SBA will also pay the principal and interest of current 7(a) loans for a period of six months. To learn more, visit the SBA website.
  • Families First Coronavirus Response Act (FFCRA): Applies to all employers with 50-500 employees where workers have been impacted in their ability to work due to the declared disaster, health symptoms, or have children unable to attend school. Due to the financial burden that places on the employer, a related tax credit is also implemented.​
  • Short-Term Compensation Program: The Short-Time Compensation program is a voluntary employer program designed to help employers maintain their staff by reducing the weekly working hours during temporary slowdowns instead of temporarily laying off employees.
  • US Small Business Administration (SBA)’s Coronavirus (COVID-19): Access small business guidance and loan resources.

Nonprofit Sector

The Community Foundation for Northeast Florida, Jessie Ball duPont Fund, Jewish Federation and Foundation of Northeast Florida, United Way of Northeast Florida and United Way of St. Johns County have re-activated Florida’s First Coast Relief Fund. The fund will assist organizations helping those in Northeast Florida affected by this public health crisis. 

Mental Health Resources

Local Resources

  • Family Foundations: Counseling for families and individuals and a comprehensive set of mental health services to youth, adults, seniors, individuals, and families in need of affordable mental health and family counseling services. Please call (904) 396-4846.
  • Jewish Family & Community Services: Counseling for families, couples, and individuals as well as mental health services to children, adults, seniors and families coping with challenges. Please call (904) 448-1933.
  • Mental Health Resource Center: Psychiatric medication management and counseling for adults; short-term psychiatric stabilization services for adults and children who are experiencing a mental health crisis; comprehensive assessments, psychiatric evaluations, physical examinations, medication management and individual and group therapy. Please call (904) 695-9145 or (904) 642-9100.
  • Northwest Behavioral Health: Mental health outpatient counseling, day treatment, and case management for children and adults. Please call (904) 781-0600 or (904) 781-7797.
  • The Steven A. Cohen Military Family Clinic at Centerstone in Jacksonville: Mental health services via televideo or telephone to post-9/11 veterans, their families, and active duty families.  The clinic telephone number - (904) 431-3500 - will be available during business hours, as before, and veterans, military families and outside organizations can continue to call directly to the clinic for an appointment.
  • Starting Point Behavioral Healthcare: Care coordination, case management, and mental health counseling and support services for adults and children living with a mental illness; Please call (904) 225-8280.  

State-wide Resources

  • Florida Blue is offering a free 24-hour, 7-days a week bilingual emotional support helpline for all Floridians during COVID-19 Health Crisis. Any Floridian, including those who are uninsured or insured by another company, can call (833) 848-1762 for help dealing with feelings of stress, anxiety, grief or fear related to COVID-19.

Children/Youth Resources

  • Healthy Families: Services beginning prenatally and offered until the child reaches the age of 5 if needed. Services are typically offered through home visits and include parenting support/education and connections with necessary resources. The program has a Behavioral Healthcare Navigator to assist families with being connected to mental health services where needed. These services are being offered virtually during the COVID-19 pandemic. Contact Healthy Families Jacksonville Program Manager, Marsha Davis, at (904) 608-2554.
  • Full Services Schools: Services are available to meet the emotional, behavioral and mental health needs of students K-12 in Duval County Public Schools. Services will continue during while maintaining social distancing through virtual and telephonic mental health counseling for students who are already linked with services and those that need emotional support due to COVID-19. To access services either email the school social worker directly or email mentalhealthpsa@duvalschools.org.
  • Give an Hour: Talking with your kids, healthy habits for emotional well-being (available in English and Spanish), videos (perfect for sharing on social media). Download free resources Give an Hour Resources here.
  • Childmind Institute: Coping during COVID-19; Resources for parents for talking with children, stress management and healthy habits
  • JASMYN: Supports and empowers LGBTQ young people by creating safe space, providing health and wholeness services, and offering youth development opportunities. JASMYN is working to respond to the COVID-19 virus while still remaining open to offer limited youth services. Visit the JASMYN Youth Calendar for a schedule of programs and services offered on campus or online.

Senior Resources

  • Memorial Hospital Help Line: The City of Jacksonville, ElderSource and Memorial Hospital have partnered together to provide a support line for individuals who are 55+ and live in Duval County. If you are experiencing any stress or anxiety due to the COVID-19 situation, help is just a phone call away at (904) 702-2552. Connect to a mental health professional who can provide immediate support and connections to further resources. This help line is available Monday – Friday from 11:00am-3:00pm.

Supportive Resource Links for Helping to Cope with the COVID-19 Outbreak

Health Insurance

  • Florida Medicaid: The Medicaid program in Florida covers basic medical care. This may include doctor services, inpatient hospital care, laboratory and x-ray services, inpatient short-term skilled nursing or rehabilitation-facility care, outpatient hospital or clinic care, short-term home healthcare, ambulance service and prescription drugs for people not covered by Medicare.
  • Florida Blue – COVID-19 Resources: Florida Blue updates and resources regarding COVID-19
  • Capital Health Plan - Novel Coronavirus (COVID-19): CHP updates and resources regarding COVID-19

Trauma Support

Arts & Culture Virtual Resources

  • The Jacksonville Symphony has joined multiple international orchestras in broadcasting music to help raise the spirits of the community during this time. Watch their broadcast live or view them at a later time by visiting the JaxSymphony Facebook page, JaxSymphony YouTube channel, or Jacksonville Symphony website.
  • MOCA Jacksonville has launched MOCA smART Online, a free virtual museum experience designed to bring MOCA Jacksonville to people at home. From live-streaming interviews with artists and virtual gallery tours of exhibitions on view to fun activities at home for the entire family, they will gradually grow their dynamic new platform to provide people a window into the world of contemporary art.
  • The Cummer Museum is offering engaging virtual, interactive classes, projects, tours and more. 
  • The Ritz Chamber Players YouTube “Channel” featuring some of their most memorable performances.
  • The Jacksonville Historical Society: Listen to the oral history archive. 
  • The Jacksonville Children’s Chorus: Offers a stream for listening to local children performing their favorite pieces.
  • The St. Johns Cultural Council will present a series of online concerts featuring St. Johns County based artists during the month of April.  Concerts will be presented Monday through Friday evenings at 7 p.m. through the Cultural Council Facebook page, beginning on Wednesday April 1st. 
  • The Museum of Science & History has launched MOSH Connect, and online portal which features educational activities, videos, online exhibits and adult programming. 

Child Care

  • First Coast YMCA is providing childcare services from 6:30am-5:30pm Monday-Friday at six YMCA locations. They are primarily serving health care, first responders and other essential workers. 
  • Hope Haven is opening its doors to care for children with special needs, ages 3 to 5, whose parent or caregiver is considered “essential personnel.” Care will begin Monday, March 30 and will extend Monday – Friday, 7:30 a.m. – 5:30 p.m., until further notice. Parents are asked to contribute any amount feasible, but not required (weekly rate is $425). Please email or call Linnie Harrington linnieh@hope-haven.org or (904) 346-5100 ext. 303, for details and to sign up.

Administration for Children and Families’ Office of Child Care (OCC)

OCC supports low-income working families by improving access to early care and afterschool programs and administers the Child Care and Development Fund (CCDF)—a block grant to state, territory, and tribal governments that provides assistance for children and their families with paying for child care that will fit their needs and that will prepare children to succeed in school. Please visit the Office of Child Care COVID-19 Resources page for all resources.

Seniors

  • ElderSource: Seniors in need of assistance or with questions can call the ElderSource Helpline at (904) 391-6699 or (888) 242-4464. For more information, individuals can also visit the ElderSource website
  • Senior Services Division: The City of Jacksonville Senior Services Division administers community-wide social service programs serving older adults in Jacksonville/Duval County. For assistance, call the 630-City Help Line at (904) 630-2489 to access resources and services.
  • AARP has launched a website for AARP Mutual Aid Groups, which are informal groups of volunteers that band together to find effective ways to support those people most in need who live in their local community. Mutual aid can include picking up groceries, providing financial assistance, or lending emotional support to your neighbors. Learn more by visiting AARP’s website.
  • Florida Health Care Association: The Department provides most direct services through its Division of Statewide Community-Based Services, which works through the state’s eleven Area Agencies on Aging and local service providers to deliver essential services to a vital segment of the population.
  • Florida Department of Elder Affairs: The Senior Legal Helpline provides free legal advice and brief services by telephone appointment to eligible Florida residents age 60 and older, for civil (not criminal) legal problems. The Senior Legal Helpline – 1-888-895-7873 – also makes referrals to state and local regulatory agencies and, when it is determined that court representation is necessary, helps seniors find legal providers in their communities. 

Veterans

  • The Florida Veterans Foundation has teamed up with the American Legion of Florida to create the COVID-19 Project Vet Relief Fund. This fund will help with emergency assistance for those veterans who are affected by this pandemic around the state of Florida. Veterans in need of assistance will find the application form, requirements and guidelines listed on the website at www.HelpFLVets.org. Due to limited personnel access, they are not taking phone calls and will accept online/email applications only.
  • The Fire Watch: The Fire Watch is Northeast Florida’s fight to end veteran suicide and to reinforce Northeast Florida as the most military and veteran friendly region in the United States.

Social isolation driven by COVID-19 is a major source of stress for at-risk Veterans, many of whom are already suffering from disconnectedness. Because of this, The Fire Watch has chosen to accelerate work it was doing in partnership with K9s For Warriors, United Way, the City of Jacksonville, Wounded Warrior Project and others, and to post 'Version 1' of the Northeast Florida Military & Veterans Resource Guide on its website: www.thefirewatch.org.

This is a critical time. We ask that everyone who cares about our veteran and military community be proactive during this crisis by reaching out to a Veteran that you believe may be at risk.

If you encounter a Veteran is in crisis, please call:

  • 911; or,
  • 800.273.8255 (Veterans Crisis Line, press 1)

If a Veteran just needs help or support during these challenging times, please call:

Youth/Children

  • Kids Hope Alliance COVID-19 Resources: Provides a list of resources that are available to help ease some of the stress families are experiencing due to the COVID-19 Disaster.
  • Florida Department of Education: Free Resources for Families & Teachers.
  • Virtual Early Learning Highway for Young Children: A free, online resource available to assist families in helping their young children continue to learn while being at home due to COVID-19. Access the Virtual Early Learning Highway for Young Children here. Users can click on the “road markers” to access videos, routines and activities. Every week, families will have a unique daily plan that includes seven different road-marker activities to watch and complete with their children.

People with Disabilities

  • Agency for Persons with Disabilities: The APD works in partnership with local communities and private providers to assist people who have developmental disabilities and their families. APD also provides assistance in identifying the needs of people with developmental disabilitie
  • City of Jacksonville Disabled Services Division: The overall goal of the Disabled Services Division is to improve the quality of life for people with disabilities by addressing, researching and attempting to resolve the many barriers they encounter. These barriers include transportation, housing, accessibility, discrimination and employment. For assistance, call the 630-City Help Line at (904) 630-2489 to access resources and services, or visit www.jaxada.com
  • The Center for Independent Living: The Independent Living Resource Center of Northeast Florida is a Center for Independent Living. Since 1978, the ILRC has empowered people with disabilities to live independent, self-empowered lives. Each person who walks into our office, receives the services they need to set and achieve their goals for independence. We believe in a life of self-determination, self-empowerment and equal access 
  • Disability Rights Florida: Disability Rights Florida is the designated protection and advocacy system for individuals with disabilities in the State of Florida. Disability Rights Florida has authority and responsibility under eight federal grants.
  • Florida Division of Blind Services: The Florida Division of Blind Services helps blind and visually impaired individuals achieve their goals and live their lives with as much independence and self-direction as possible.
  • Florida Division of Vocational Rehabilitation: The mission of the Vocational Rehabilitation Division is to provide services to eligible individuals with physical and/or mental impairments that will enable an individual to achieve an employment goal and/or enhance their independence. Vocational Rehabilitation is a federal-state program that works with people who have physical or mental disabilities to prepare for, gain or retain employment.
  • Southeast ADA Network: Information, Training and Guidance on the Americans with Disabilities Act (ADA)
  • The Arc Jacksonville: Serves and advocates for individuals with intellectual and developmental differences to achieve their full potential and to participate in community life. Individuals of all abilities enrich their communities and have quality options on how they live, learn, work, and play.

Internet Access Resources

AT&T COVID-19 Response

  • Internet Access for Limited Income Households: AT&T has expanded eligibility for their low-income internet program to households participating in National School Lunch Program/Head Start. They are Offering two months of free service to new customers who order Access by April 30, 2020. $5/mo or $10/mo thereafter, depending on your speed. Click here to learn more about Access from AT&T.
  • Keep Americans Connected Pledge: AT&T has pledged for the next 60 days, they will waive late fees and won’t terminate service of any wireless, home phone or broadband residential or small business customer affected financially by the coronavirus pandemic.
  • Learn more about AT&T’s COVID-19 response.

COX COVID-19 Response

  • New customers can receive a free month of internet service in the company's Connect2Compete plan, available to qualified low-income households for $9.95 a month. The company is also fast-tracking the application process to get families connected more quickly.
  • Keep Americans Connected Pledge: COX has pledged that for 60 days through May 15, they will waive late fees and won’t terminate service for residential and small business customers affected financially by COVID-19.
  • Learn more about COX's COVID-19 response.

Mediacom COVID-19 Response

  • Free internet service will be provided for 60 days to new low-income households that enroll in Mediacom’s Connect2Compete program before 5/15/20. Internet speeds offered through this program will also increase from 10 Mbps to 25 Mbps, which applies to current Mediacom Connect2Compete customers.
  • Keep Americans Connected Pledge: Mediacom will not disconnect service or assess late fees to any customer who calls and informs the company that they cannot pay their bill during this period.
  • Learn more about Mediacom's COVID-19 response.

Spectrum COVID-19 Response

  • Beginning Monday, March 16, Spectrum will offer free access to internet and WiFi for 60-days for new Pre-K to 12, college student and teacher households who don't currently have internet or WiFi service. This discount will be applied as a credit for your first two months of internet services. They waive any installation or pre-payment fees to help get you started. 
  • Spectrum will not charge late fees or terminate service for households and small business customers affected by COVID-19 financially.
  • Learn more about Spectrum's COVID-19 response.

Xfinity’s COVID-19 Response

  • Xfinity is offering two months of free internet service to new low-income households that qualify for its Internet Essentials program. New low-income applicants must apply by 4/30/20. 
  • Xfinity will refrain from charging late fees or disconnecting service for customers that call and let them know they cannot pay their bills during this time.
  • Learn more about Xfinity's COVID-19 response.

Food Resources

  • Duval County Public Schools (DCPS) is distributing breakfast and lunch from 11am to 1pm along bus routes in addition to being distributed at district managed schools. All children ages 5 through 18, regardless of where they attend school, can go to any DCPS School location and receive a meal. View the Big Yellow Lunch and Learn Bus Routes. Dinner is also being distributed at select schools. View menu options here. Due to low demand and the need to deploy staff to other schools, meal service at Landon Middle School, Palm Avenue Exceptional Student Center, Atlantic Coast High School, Douglas Anderson School of the Arts, and Fletcher Middle School will conclude after service on April 3. Families receiving meals at those sites may visit any nearby school or bus stop.
  • Farm Share: Farm Share is a nonprofit with a mission is to make sure that no Floridian goes hungry and no food goes to waste. Farm Share partners with more than 2,000 food pantries, churches, schools, and other nonprofits throughout Florida to distribute food every single day. To view a map of Farm Share’s agencies locally, visit the following link and zoom in to view Duval County: www.farmshare.org/agencies/.
  • Feeding Northeast Florida (FNEF): Feeding Northeast Florida (FNEFL) is a nonprofit with a mission “to improve the quality of life of Northeast Florida by addressing food insecurity, poverty, and poor health by providing nutritious foods and other essential goods to those in need in collaboration with community partners.” Alongside their network of food distribution and agency partners, Feeding Northeast Florida provides food and hope to help those living in the 8-county (Baker, Bradford, Clay, Duval, Flagler, Nassau, Putnam, and St. Johns) service area who struggle to feed themselves and their families. To view the current list of agency providers and their contact information, visit the FNEF COVID-19 website and click on “Current Agency Partners in Operation.”
  • Publix Supermarkets – COVID19 Updates: Publix Supermarkets updates and resources regarding COVID-19

Helpful Links

The Florida Department of Health has created a dedicated COVID-19 webpage at www.FloridaHealth.gov/COVID-19. This remains the best and most up-to-date resource for information and guidance regarding COVID-19 in Florida.

For any other questions related to COVID-19 in Florida, please contact the Department's dedicated COVID-19 Call Center by calling (866) 779-6121 or emailing COVID-19@flhealth.gov. The Call Center is available 24 hours a day, 7 days a week.

For more information about the coronavirus visit: