Animal Care and Protective Services

Animal Care and Protective ServicesThe Animal Care and Protective Services Division ensures that animals are properly treated and controlled. For many residents, its most important function is to serve as a source for healthy, adoptable pets. The division implements and enforces laws, regulations, codes and procedures concerning the treatment of domesticated animals. It also enforces laws dealing with control of wild animals.

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Important Announcements:

September Adoption Special:

  • All cats and dogs $20

Animal Care and Protective Services offers rabies vaccines and microchips to the public between the hours of 2p.m.-4p.m. Tuesday thru Friday.  The cost of this service is $10 each. 

For more efficient customer service, please call 630-CITY (2489)
Thanks to a grant provided by the ASPCA we were able to fund some specialized training for staff members here at Animal Care and Protective Services. 

Hours of Operation

Adoption Hours

  • Tuesday-Saturday: 10 a.m. - 6 p.m.

Intake Hours

  • Tuesday-Friday: 8 a.m. -12 p.m.

Other Resources

  • Online Survey Please help us improve by taking our new online survey. Go to survey page.
  • Animal Care & Protective Services is in need of dryer softener sheets; please consider donating. 
  • Resources to rehome your pet:

Quick Links

You may request a service or notify us of a service problem now. Just follow the steps to complete your request. Otherwise, you may call (904) 630-CITY (2489).

Friends of Jacksonville Animals

The Friends of Jacksonville Animals organization is a great help to ACPS. Learn more about this caring group at their website.

Down2Zero Campaign 

Animal Care and Protective Services (ACPS) and Friends of Jacksonville Animals (FOJA) have a new animal adoption campaign called Down2Zero. The primary goal of this effort is to raise awareness about the importance of adopting local shelter animals and encourage Jacksonville residents to support their local shelter by donating and/or volunteering.  

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More information about the Public Service Announcement


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Need Assistance? Call (904) 630-CITY

Dial 911 in the event of an emergency or (904) 630-0500 for a non-emergency.