Animal Care and Protective Services

Animal Care and Protective ServicesJacksonville’s Animal Care and Protective Services (ACPS) provides animal control to the citizens in Jacksonville by fair enforcement and community education. ACPS also enhances the quality of life in our neighborhoods by offering quality pets for adoption at a reasonable cost. ACPS is dedicated to providing a high level of service to the citizens in Jacksonville and to saving the lives of all adoptable animals in our community.

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November Adoption Special:

  • Adoption prices are “Pick Your Price Month" (Adopters have the option of choosing from $10, $15, $20, or Other -Which would be higher than $20)
  • In Honor of Veterans we will be holding FREE adoption fee ($20 tag fee still applies) on Nov. 10, and will continue to have special pricing throughout the week if you come in wearing Red, White or Blue!

Animal Care and Protective Services offers rabies vaccines and microchips to the public between the hours of 2p.m.-4p.m. Tuesday thru Friday.  The cost of this service is $10 each. 

For more efficient customer service, please call 630-CITY (2489)
Thanks to a grant provided by the ASPCA we were able to fund some specialized training for staff members here at Animal Care and Protective Services. 

Hours of Operation

Adoption Hours

  • Tuesday-Saturday: 10 a.m. - 6 p.m.

Intake Hours

  • Tuesday-Friday: 8 a.m. -12 p.m.

Other Resources

  • Online Survey Please help us improve by taking our new online survey. Go to survey page.
  • Animal Care & Protective Services is in need of Velveeta-Style cheese to medicate our in-house animals.
  • Resources to rehome your pet:

Quick Links

You may request a service or notify us of a service problem now. Just follow the steps to complete your request. Otherwise, you may call (904) 630-CITY (2489).

Friends of Jacksonville Animals

The Friends of Jacksonville Animals organization is a great help to ACPS. Learn more about this caring group at their website.

Down2Zero Campaign 

Animal Care and Protective Services (ACPS) and Friends of Jacksonville Animals (FOJA) have a new animal adoption campaign called Down2Zero. The primary goal of this effort is to raise awareness about the importance of adopting local shelter animals and encourage Jacksonville residents to support their local shelter by donating and/or volunteering.  

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More information about the Public Service Announcement


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Need Assistance? Call (904) 630-CITY

Dial 911 in the event of an emergency or (904) 630-0500 for a non-emergency.