Animal Care and Protective Services


Animal Care and Protective ServicesThe Animal Care and Protective Services Division ensures that animals are properly treated and controlled. For many residents, its most important function is to serve as a source for healthy, adoptable pets. The division implements and enforces laws, regulations, codes and procedures concerning the treatment of domesticated animals. It also enforces laws dealing with control of wild animals.

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Important Announcements:

Mega Pet Adoption Event: April 25-27

April Adoption Special:

  • All cats and dogs $30
  • Puppies under 6 months old $50
  • Dogs with "Umbrella" sign on their kennel $20

Animal Care and Protective Services is unable to administer rabies vaccines to the public.

For more efficient customer service, please call 630-CITY (2489)

Hours of Operation

Adoption Hours

  • Tuesday-Saturday: 10 a.m. - 6 p.m.

Intake hours

  • Tuesday-Friday: 8 a.m. -12 p.m.

Other Resources

Quick Links

You may request a service or notify us of a service problem now. Just follow the steps to complete your request. Otherwise, you may call (904) 630-CITY (2489).

Friends of Jacksonville Animals

The Friends of Jacksonville Animals organization is a great help to ACPS. Learn more about this caring group at their website. 

Down2Zero Campaign 

Animal Care and Protective Services (ACPS) and Friends of Jacksonville Animals (FOJA) have a new animal adoption campaign called Down2Zero. The primary goal of this effort is to raise awareness about the importance of adopting local shelter animals and encourage Jacksonville residents to support their local shelter by donating and/or volunteering.  

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Need Assistance? Call (904) 630-CITY

Dial 911 in the event of an emergency or (904) 630-0500 for a non-emergency.

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