Frequently Asked Questions about Service Animals and the ADA

Revised ADA Requirements: Service Animals 

Commonly Asked Questions About Service Animals in Places of Business


A man crossing Laura Street in Downtown Jacksonville with his service animalFlorida Statute

If you would like to read the Florida statute relative to guide dogs and service animals click here.

Two questions you may ask an individual about their service animal

When it is not obvious what service an animal provides, only limited inquiries are allowed. Staff may ask two questions:

1. Is the dog’s service required because of a disability?
2. What work or task has the dog been trained to perform?
 

Questions you may not ask:

Staff cannot ask about the person’s disability, require medical documentation, require a special identification card or training documentation for the dog or ask that the dog demonstrate its ability to perform the work or task.
 

Florida Service Dogs at Bethesda Park

A unique service dogs program offered by Florida Service Dogs at Bethesda Center, a JaxParks facility.