- All residents will receive a 96-gallon, wheeled recycling cart.
- All WP/SWS residents will receive a 96-gallon, wheeled garbage cart.
After the 60-day trial period, customers may request a smaller, 64-gallon cart. A one time swap will be made free of charge all other changes will incur a fee.
You may call 630-CITY (2489) or visit the MyJax online customer service website at myjax.custhelp.com to report any of the following concerns/requests:
Delivery of Cart
- Residents that require more than one garbage/recycle cart may purchase additional carts: $65 for a large cart or $55 for a small cart. Additional carts may be ordered online.
- Neither garbage nor recycling overflow will not be collected if it is not in an automated garbage/recycling service cart.
Spillage from Carts: To prevent spillage, all recycling materials should fit in the cart with the lid fully closed. If debris is left behind due to improper containment, it will be the resident's responsibility to clean up.
Broken Carts: Customers should report damaged carts. It is important that the damage is described in detail so the hauler can determine if the cart should be repaired or replaced. There may be a $65 replacement charge if the cart is damaged due to misuse.
Lost or Stolen Carts: Requests for new carts.
Customers with Disabilities
Special accommodations may be made for customers with disabilities. To find out if you qualify, please schedule a home visit by calling 630-CITY (2489).
To request collection service or report a problem with collection, please call (904) 630-CITY (2489) or visit the MyJax online customer service website at myjax.custhelp.com.