Environmental Quality Division

Due to COVID-19, we are now seeing customers by appointment only.
Please use the below agency phone number and email to schedule your appointment.
We apologize for any inconvenience.

The Environmental Quality Division administers and monitors the City of Jacksonville's air and water resource management activities, with particular emphasis on pollution control issues. It also enforces laws related to environmental quality issues. Testing water samples from Jacksonville's treasured St. Johns River

Our responsibilities include air, odors, noise, surface water, groundwater, underground storage tanks, hazardous wastes, wetlands and wildlife.

You may request a service, or notify us of a problem (such as incidents of pollution) online at https://myjax.custhelp.com. Alternatively, you may report your issue by calling (904) 630-CITY (2489).

For other needs and information, please contact us at the following numbers:

Air Pollution: (904) 255-7100
Chemical Spills and Pollution: (904) 255-7171
Water Pollution: (904) 255-7100
Groundwater Contamination: (904) 255-7100
Petroleum Storage Systems: (904) 255-7100
Ambient Water Quality Information: (904) 255-7100
Water Well Information: (904) 255-7100
Environmental Protection Board: (904) 255-7111 
Evenings & Weekends: Voicemail (904) 255-7100

Learn more about the NEW Septic Tank Phase Out Program partnership between the City of Jacksonville and JEA.

Click here to view Environmental Quality Division fees.

Nondiscrimination Notice & Statement of Nondiscrimination

The Environmental Quality Division complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.  The Environmental Quality Division does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.