Office of Consumer Affairs I Ice Cream Trucks I Mobile Food Dispensing Vendors I Charitable Solicitation
Unfair and Deceptive Trade Practices I Feed the Homeless I Human Trafficking
What is the purpose of the Office of Consumer Affairs?
The Office of Consumer Affairs regulates and enforces the following City of Jacksonville Municipal Codes:
- Miscellaneous Business Ordinance - Chapter 250
- Unfair and Deceptive Trade Practices Ordinance - Chapter 696
- Charitable Solicitation on the Right-of-Way Ordinance - Section 804.806
- Human Trafficking Public Awareness Sign/Outreach - Section 150.413
Where do I go to get a permit?
Chapter 250 - Miscellaneous Business Regulations
- Section 250.701-711: Residential Soliciting and Peddling – a permit is required (with restrictions) through the Duval County Tax Collector’s Office.
- Section 250.123-124: Feeding of the Homeless for Bona-Fide Religious Motivations – obtain a permit from the Office of Consumer Affairs.
- Section 250.301-306: Sidewalk Vendors – obtain a permit from the Duval County Tax Collector’s Office (State of Florida Requirements); site and sign restrictions.
- Section 250.401-405: Transient Merchants – obtain a permit from the Duval County Tax Collector’s Office (State of Florida Requirements); site and sign restrictions.
- Section 250.501-504: Downtown Sidewalk Vendors and Open Air Markets – obtain a permit from the Duval County Tax Collector’s Office; requires a special application from the Office of Economic Development.
- Section 250.601-604: Street Vendors – a permit is required (with restrictions) from the Duval County Tax Collector’s Office.
- Section 250.1001-1011: Special Events Vendors – a vending license agreement is required; obtain an application from the Office of Special Events.
- Section 250.1101-1104: Ice Cream Truck Operator Permit – obtain this permit from the Office of Consumer Affairs.
Chapter 696 - Unfair and Deceptive Trade Practices
- Section 250.1201-1208: Mobile Food Dispensing Unit Vendors – obtain a checklist from the City of Jacksonville’s Food Trucks page.
Chapter 804 - Jacksonville Traffic Code
- Section 696.102-109: Unfair and Deceptive Trade Practices – the Office of Consumer Affairs investigates and mediates complaints pertaining to consumer fraud and/or protection.
Chapter 150 - Adult Enteratinment and Services Code
- Section 804.806-807: Pedestrians Right of Way Charitable Solicitation Permit – non-profit right-of-way solicitation permit applications are processed through the Office of Consumer Affairs.
- Section150.413: Human Trafficking Public Awareness Signs and Outreach Ordinance – specific businesses are required to post Human Trafficking posters in English and Spanish.
Did You Know?
- Vending without the required permit(s) is punishable by a citation up to $500, depending upon the civil class offense.
- Vending on private property requires a notarized dated letter from the property owner.
- Property must be properly zoned for outside sales usage.
- Vending in a City of Jacksonville park requires an application from the Parks, Recreation and Community Services Department.
- Vending in the Downtown Overlay area requires a special vending permit from the Downtown Investment Authority (DIA).
- Ice Cream Truck vending requires a Florida Department of Law Enforcement (F.D.L.E.) background check.
- Ice Cream Truck vendors are required to meet the Mobile Food-Dispensing Unit (MFDU) requirements and checklist process. The MFDU checklist is available on the Food trucks page .
How do I request a service or file a complaint?
The Office of Consumer Affairs investigates and mediates consumer complaints that cover a myriad of areas as they pertain to consumer fraud and/or protection. To contact Consumer Affairs with an issue:
- Notify us online at MyJax.custhelp.com
- Call the City of Jacksonville at 904.630.2489 to speak with a Consumer Affairs investigator.
Where can I read the Code of Ordinances for the City of Jacksonville?
Please visit the Municicode online ordinance library for the full listing, or click on one of the links below for ordinances enforced by the Office of Consumer Affairs.